The bag I ordered had significantly more damage than the photograph showed. The realreal made it super easy to return same day and my refund has already been issued.
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When I want to indulge myself i go to TRR. I trust them. They have great customer service and merchandise. They ship quickly and a few other things I especially like are the details and pics for each... See more
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I’d been looking for these overalls for a long time, just to find them here at a great price. “Overall” lol a seemless and quick process, shipping and arriving within 3 days!
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They are the absolute worstcompany to do business with,they misrepresent your items, they give you the lowest commissions ,not what they claim, and they lie! They said they sold a seriously expensiv... See more
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Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
Beechwood Road 20, 07901, Summit, New Jersey, United States
- 908-818-9922
3.9
Great
437 reviews
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Reply from The RealReal - Summit, NJ
We're so happy the purchase was easy, the descriptions accurate, and the shipping quick! Thanks!
I got my package on the date they said…
I got my package on the date they said it would come. I love my purse, it looks brand new. I’m very very happy with my purchase
April 8, 2026
Reply from The RealReal - Summit, NJ
We're so happy to hear that your package arrived on time and that you love your purse! It's great to know you're very happy with your purchase.
All the items I purchased were in good…
All the items I purchased were in good condition. Although I wish they listed that some of the stones on the skull purse was missing. Other than some missing stones, great.
April 7, 2026
Reply from The RealReal - Summit, NJ
We’re glad to hear you were happy with the condition overall. We’re sorry the listing didn’t note that some stones were missing on the skull purse, that’s important detail and should have been clearer. Please email us at reviews@therealreal.com with your order details so we can review this and help further.
The color is a bit more "mustard" than…
The color is a bit more "mustard" than "gold". Still nice, but not what i wanted.
April 13, 2026
Unprompted review
Reply from The RealReal - Summit, NJ
We appreciate your feedback and are sorry the color wasn't as expected. We'll review our product descriptions to ensure better accuracy.
Reply from The RealReal - Summit, NJ
We appreciate your positive feedback on the bag and the quick delivery!
Reply from The RealReal - Summit, NJ
We're so glad you love our service! Thanks for your great feedback, it means a lot to our team.
I recently received my second Gucci…
I recently received my second Gucci handbag from TRR. Both rated as very good. The first bag actually was very good and very close to excellent. The second bag I’m fairly disappointed sbout. The end of the shoulder strap come very bent loosen and sticks out in the air and the off-white leather trim around the top had is dirty. I didn’t have to clean anything on my first purse, which I just sent you for resale. I’ll be Leary about another purchase.
April 2, 2026
Reply from The RealReal - Summit, NJ
We appreciate your feedback. Please email us at reviews@therealreal.com for help.
Whatever was on the details when I…
Whatever was on the details when I ordered it was the same when I received the backpack
April 1, 2026
Reply from The RealReal - Summit, NJ
We're happy to hear that the backpack matched the details from when you ordered it. Thank you for your positive feedback, we appreciate it!
Reply from The RealReal - Summit, NJ
We appreciate your positive feedback regarding our fast shipping and correct description!
Package came in a slightly opened…
Package came in a slightly opened package (might be the carriers issue). The item was listed as good condition but I received the bag with noticeable tears but have I known or even written in the description/shown photos I would’ve passed on purchasing with the price I paid
March 24, 2026
Reply from The RealReal - Summit, NJ
We appreciate you bringing this to our attention. We're sorry the package arrived damaged and the item's condition wasn't as described. Please email us with details at reviews@therealreal.com for help.
Reply from The RealReal - Summit, NJ
We appreciate your feedback and are happy you found it simple to use and received your order on time.
Deleted app, not happy.
The used jeans my son ordered were fake, we paid $100. received a refund of $66.00 because of shipping and restocking fee. I don’t think we should have had to pay (to return) because it was false merchandise. If it was real, he would have kept the jeans.
March 23, 2026
Reply from The RealReal - Summit, NJ
We regret that the jeans were not authentic and that you had to pay for return shipping and restocking. Please email us at reviews@therealreal.com with details so that we can help further.
This store and the online shopping has…
This store and the online shopping has very accurate descriptions of items to consign and purchase.
March 28, 2026
Reply from The RealReal - Summit, NJ
We're glad you find our item descriptions accurate for both consigning and purchasing. Thank you for sharing your positive experience with us!
Purse was in excellent condition and a…
Purse was in excellent condition and a great value
March 28, 2026
Reply from The RealReal - Summit, NJ
Thank you for your feedback!
I received the shoes dirty with socks in them.
I received the shoes dirty, in a box that was opening at the seams, and with dirty old socks inside the shoes. Shipping was on time.
March 27, 2026
Reply from The RealReal - Summit, NJ
We appreciate your feedback and are sorry the shoes arrived in poor condition. Please email us at reviews@therealreal.com with details so that we can help further.
Great experience with handling the…
Great experience with handling the mixup quik and easy .
March 26, 2026
Reply from The RealReal - Summit, NJ
We're glad your experience was great, and we appreciate you saying the mixup was handled quickly and easily.
Reply from The RealReal - Summit, NJ
We appreciate your positive feedback regarding the great quality of the item and the timely shipping!
My purchase is absolutely gorgeous!
March 24, 2026
Reply from The RealReal - Summit, NJ
We appreciate you letting us know your purchase is gorgeous! We are so happy you are pleased!
I’m very pleased with my first…
I’m very pleased with my first purchase. It could have been 5 ⭐️ if the pictures matched the color in the description. Looking forward to my next one!
March 23, 2026
Reply from The RealReal - Summit, NJ
We're pleased you're happy with your purchase. Thank you for your feedback!
The glasses themselves were nice except…
The glasses themselves were nice except one of the legs was loose. I also thought they would have come with some sort of carrying case, they did not. I received just the glasses with one loose leg.
March 22, 2026
Reply from The RealReal - Summit, NJ
We apologize for the condition the glasses arrived in. We appreciate your feedback. Please feel free to reach out by email at reviews@therealreal.com if there is anything we can do to assist you further.
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