The bag I ordered had significantly more damage than the photograph showed. The realreal made it super easy to return same day and my refund has already been issued.
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When I want to indulge myself i go to TRR. I trust them. They have great customer service and merchandise. They ship quickly and a few other things I especially like are the details and pics for each... See more
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I’d been looking for these overalls for a long time, just to find them here at a great price. “Overall” lol a seemless and quick process, shipping and arriving within 3 days!
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They are the absolute worstcompany to do business with,they misrepresent your items, they give you the lowest commissions ,not what they claim, and they lie! They said they sold a seriously expensiv... See more
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Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
Beechwood Road 20, 07901, Summit, New Jersey, United States
- 908-818-9922
3.9
Great
437 reviews
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Product was in great condition and…
Product was in great condition and shipping was fast. I have zero complaints
February 25, 2026
Reply from The RealReal - Summit, NJ
Thank you for your feedback!
The Chanel loafers were exactly what I…
The Chanel loafers were exactly what I expected. I'm very happy with the quality and the accuracy of the description. The only fault was that I wish I was made aware of the tariff cost that held back the shipment for a couple of days more.
March 4, 2026
Reply from The RealReal - Summit, NJ
We're happy the loafers met your expectations regarding quality and description. We regret the tariff cost wasn't communicated, and we'll review our shipping process.
Bag was delivered on time.
Bag was as stated in excellent condition. I love it, very pleased. Will purchase again in the future.
March 2, 2026
Reply from The RealReal - Summit, NJ
We're happy to hear that the bag was in excellent condition as stated and that you love it! We appreciate your positive feedback and future purchase plans.
Shoes are the wrong size
March 2, 2026
Reply from The RealReal - Summit, NJ
We’re so sorry you received your item in the incorrect size and we'll make it right if an item doesn't match up to our description. Please email us at reviews@therealreal.com with the order number and we'll sort this out for you right away.
Purchases are fine, but don’t waste your time selling!!!!
Purchases are fine, but I would not recommend selling with them. They lost an entire box of my items, they gave me a credit to their site for the loss but it was not worth my time or risking my items ever again! The other box I had them return because they valued the items much less than I would, and their percentages are a joke. Making $40 on a designer item is laughable I’d rather give the items away.
July 8, 2025
Reply from The RealReal - Summit, NJ
We’re sorry to hear about your experience with selling through us. We understand how frustrating it can be to lose items or feel the payouts don’t reflect their value. Please contact us at reviews@therealreal.com with your account and order details so our team can review your concerns and see how we can assist further.
Reply from The RealReal - Summit, NJ
We appreciate your positive feedback regarding our great service and fast shipping!
I love this bag so much
I love this bag so much. It’s great quality and everything I expected. Thanks so much delivered smoothly.
February 25, 2026
Reply from The RealReal - Summit, NJ
We're so happy you love the bag! It's great to hear that the quality met your expectations and that the delivery was smooth. We appreciate your positive feedback.
Reply from The RealReal - Summit, NJ
We appreciate your positive feedback regarding the excellent quality and super fast shipping!
A+ Buying Experience
Item received was exactly as described. Shipping was fast and customer service representatives were exceptional assisting with questions and concerns. Would not hesitate to purchase again on The RealReal!
February 25, 2026
Reply from The RealReal - Summit, NJ
We're happy to hear that the item matched its description, and that you experienced fast shipping and exceptional customer service. We appreciate your feedback and look forward to your next purchase!
The ring is beautiful and exactly what…
The ring is beautiful and exactly what I was looking for. Shipping was not so great. I paid $39 for express, it didn’t even ship for an additional 2 days. It shouldn’t take 4 days to receive an item that cost $40 to ship
February 22, 2026
Reply from The RealReal - Summit, NJ
We’re glad you love the ring! We’re sorry for the delay with shipping. Please note that processing times are typically 1–2 days, but we appreciate your feedback and will work to improve shipping speed.
Reply from The RealReal - Summit, NJ
We are happy you feel this way and appreciate you being a part of our community. Thank you for the positive feedback!
Reply from The RealReal - Summit, NJ
We're glad to hear that you received your Milaner tote quickly and at a great price! Thank you for your positive feedback, it means a lot!
Reply from The RealReal - Summit, NJ
We’re very sorry the wrong item arrived and for the long processing time. Please email us at reviews@therealreal.com so we can resolve this promptly.
Fast shipping
I recently purchased an LV Ellipse bag and overall, I am very pleased with my purchase—especially since this is my first designer bag and the first time I’ve truly splurged on myself. The shipping was impressively fast, which I really appreciated.
I do have a few pieces of constructive feedback for future listings:
- It would be helpful if the description clearly stated that the original LV dust bag is not included. This detail matters to many buyers and would set more accurate expectations.
- There was a very strong synthetic fragrance coming from the bag upon arrival and has lingered since. While I understand that pre‑owned items may have scents, sellers should take care to store luxury items in a neutral, fragrance‑free environment. The intensity of the scent was overwhelming and detracted from the unboxing experience.
Despite these points, I am happy with the bag
February 18, 2026
Reply from The RealReal - Summit, NJ
We appreciate your feedback and are glad the shipping was fast. We will look into updating our descriptions for handbags that do not include the original dust bag. We're also looking into the fragrance issue to ensure this does not occur again.
Great pieces and amazing staff!!!!
February 11, 2026
Reply from The RealReal - Summit, NJ
We appreciate you taking the time to share your wonderful experience with our pieces and our amazing staff!
Wonderful website & customer service …
They are wonderful and their customer service is superb! Always authentic items and the best care taken to ensure items are sent well packaged
February 11, 2026
Reply from The RealReal - Summit, NJ
We're happy to hear you had a wonderful experience with our superb customer service! We appreciate your positive feedback regarding our authentic items and careful packaging.
Reply from The RealReal - Summit, NJ
Thanks for the feedback!
Reply from The RealReal - Summit, NJ
We appreciate your feedback!
Shoes were listed as the wrong color.
I got the shoes but it wasn’t the color that it was listed. The shoes were listed as ‘black’ but came in a smoke grey color.
February 17, 2026
Reply from The RealReal - Summit, NJ
We appreciate your feedback. We're sorry the shoes you received were not the color listed. Please feel free to reach out by email at reviews@therealreal.com if there is anything we can do to assist you further.
I loved my bag so much and I really…
I loved my bag so much and I really liked how it was properly put in a dust bag to prevent damage. Also, it took less that a week for my bag to get here so timing wise they’re fast.
February 17, 2026
Reply from The RealReal - Summit, NJ
We're so happy to hear that you loved your bag and that it arrived quickly and well-protected! Thank you for your positive feedback about your purchase.
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