DO NOT TRUST TRGC WITH YOUR PROPERTY! In our experience there is no point having an inventory for your property, as TRGC do not care if items from your property are missing including appliances and... See more
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I have had a few visits from Michael for maintenance work at the property i reside in managed by TRGC. Michael has always completed work to a high standard, he is friendly to talk to and get along wit... See more
Company replied
I was nervous about renting my house out long term however the tenant they have put into my property is looking after my property as if it was their own home. I am reassured that not only is my... See more
Mr. Michael fixed my shower screen perfectly and he is such a honest and experienced man. I really appreciate his honesty, hard work and coming on time as usual. Also thanks from TRGC and Mr. MO is al... See more
Company replied
Company details
Written by the company
Our Mission is to eliminate Landlord risks, providing predictable and consistent income whilst creating a strong foundation to help local families by giving them a place to call home
Contact info
30 London Road, CM21 9JS, SAWBRIDGEWORTH, United Kingdom
- 01279 295991
- hello@trgc.co.uk
- therentguaranteecompany.co.uk
4.1
Great
88 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT TRUST TRGC WITH YOUR PROPERTY!
DO NOT TRUST TRGC WITH YOUR PROPERTY! In our experience there is no point having an inventory for your property, as TRGC do not care if items from your property are missing including appliances and if the garden is ruined. Their checkout list is also a waste of time as it is not followed.
Rent is still due and in arrears.
Communication from TRGC to landlord is almost non existent.
Having to start court proceedings to recover our losses!
November 20, 2025
Unprompted review
Landlords and Tenants Beware – TRGC Is Not to Be Trusted
My experience with **The Rent Guarantee Company (TRGC)** has been financially damaging and incredibly frustrating. Their unofficial motto is: *“We fix it when we leave”*—but in reality, **they don’t fix anything, and they refuse to leave**.
I’m currently owed **thousands of pounds in unpaid rent and invoices**. Even after winning a case against them through the **Property Redress Scheme (PRS)**, TRGC has **refused to pay or return possession of the property**. They’ve shown a total disregard for legal and contractual obligations.
⚠️ **Landlords:** Be warned that the **PRS does not protect you** in rent-to-rent arrangements with unregulated companies like TRGC. The scheme itself admits this is a gap in its coverage, leaving landlords exposed and unprotected.
⚠️ **Tenants and Occupants:** If you’re living in a TRGC-managed property, be aware that their poor standards, unresolved safety issues and ongoing disputes could seriously impact your rights and wellbeing.
It’s a disgrace that **local councils continue to work with such a disreputable and non-compliant company**. Whether you’re a landlord or a tenant—**steer well clear**.
July 27, 2025
Unprompted review
Not happy with service
Please read !!! Be aware!!!
unfortunately I had a few problems with this agency and unfortunately I rather advise against it the condition of the house was empty the walls were dirty neglected carpets thrown out in the garden there was neglected garden in the front and back
with my sick daughter we were without heating in the winter for over 6 weeks
someone from the agency came for an inspection I was busy with my daughter and they themselves wrote positive opinions about themselves and the company on my phone it was my temporary home so I kept quiet I received a notice of termination on August 22, 2024 and moved out on August 27th unfortunately this agency did not even get a statement from the council that the notice was immediate I had to move out and paid the rent with friends unfortunately the rent guarantee company claims the right to drag me to the courts to pay for a stay in which I did not even spend 1 day I really warn you because if you think that someone is helping you then they probably want to make money on you
give it a wide berth
May 23, 2025
Unprompted review
Reply from TRGC - The Rent Guarantee Company
This review was written the same day TRGC won a court case against Monika Szewczyk — a tenant who abandoned the property without notice, left it in a poor state, and failed to pay rent.
Despite fleeing 150 miles away, we located her and pursued the matter through the correct legal channels. Today, the court ruled entirely in our favour, awarding us all claimed costs, including rent arrears, cleaning fees, court costs and interest. Ms. Szewczyk arrived late, unprepared, and disregarded the judiciary and legal process.
Her review is a transparent attempt to shift blame after losing in court and does not reflect the facts.
We strongly advise fellow landlords and letting agents: DO NOT HOUSE this tenant. Our experience raises serious concerns about her reliability and accountability.
We stand by our actions and the court’s judgment that confirmed we acted properly throughout.
And despite everything, Ms. Szewczyk — I wish you well.
Big shout out to Michael
Big shout out to Michael, the maintenance man who has turned out twice at short notice. Gone over and above both times with a great attitude and smile on his face. It’s been a great experience with him so far.
January 27, 2025
Unprompted review
Reply from TRGC - The Rent Guarantee Company
Big shout out to Michael our very own maintenance superhero! 🛠️⚡
Turns up faster than you can say “leaky tap,” tools in hand, smile on face, and ready to save the day.
He’s not just fixing things he’s raising the bar (and sometimes the toilet seat).
Appreciate the love we’ll make sure he doesn’t let it go to his head… too much. 😎
The TRGC Team
Very good service and Mo was very…
Very good service and Mo was very helpful - recommend this company 😊
December 18, 2024
Unprompted review
Reply from TRGC - The Rent Guarantee Company
Thank you so much for the recommendation! 😊
We’re glad Mo was able to assist. He’s a real asset to the TRGC team.
Here’s to keeping the service swift, friendly, and five-star every time!
The TRGC Team
Mohamed was perfect
Mohamed was perfect. Hım and TRGC were airways quick to wıth all queries.
December 9, 2024
Unprompted review
Reply from TRGC - The Rent Guarantee Company
Thank you so much for your kind words!
We’re thrilled to hear that Mohamed and the TRGC team were able to support you quickly and effectively. We always aim to respond to queries promptly and with care and it's great to know you felt that.
Best wishes,
The TRGC Team
Thankyou to the rent guarantee company
Thankyou to TRGC for sending someone so quickly to fix my sink and toilet, the mans name was michael thankyou
October 22, 2024
Unprompted review
Reply from TRGC - The Rent Guarantee Company
Thank you for your kind feedback! We’re so pleased to hear that Michael was able to assist you quickly and effectively with your sink and toilet. We’ll be sure to pass along your thanks to him. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Thank you
Both Faith and Mo have been hands on in helping me settle into this property. Any queries and questions I had they’ve been quick to answer.
Very happy with the service.
🌟
October 7, 2024
Unprompted review
Reply from TRGC - The Rent Guarantee Company
Thank you for your wonderful feedback! We’re thrilled to hear that both Faith and Mo have been so hands-on in helping you settle into your property. Their dedication to providing quick and helpful responses is exactly what we strive for. We’re so glad you’re happy with the service, and we’ll be sure to pass along your kind words to them. If you need anything further, don’t hesitate to reach out!
I would like to express my gratitude…
I would like to express my gratitude towards Faith and Christina whom have done a great job with finding my family and I an appropriate home.
Like most families we outgrew our previous residence and once something more appropriate became available locally Faith helped the transition to be as smooth as could be.
I really appreciate the thoughtfulness behind it all and now my family and I even happier than before.
10/10
September 18, 2024
Unprompted review
Reply from TRGC - The Rent Guarantee Company
Thank you for taking the time to share your experience. We’re so pleased to hear that Faith and Christina were able to assist you in finding a home that better suits your family’s needs. Helping families transition smoothly into a new residence is something we take great pride in, and it’s wonderful to know their thoughtfulness made such a positive impact.
Your happiness means the world to us, and we’re thrilled that you and your family are even happier in your new home. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Very professional
Micheal has been brilliant with any repairs needed. Very friendly, tidy and explains things thoroughly.
September 5, 2024
Unprompted review
Reply from TRGC - The Rent Guarantee Company
Thank you for your kind feedback! We’re delighted to hear that Michael has been brilliant with repairs and that his friendly demeanor, tidiness, and clear explanations have stood out. We’ll be sure to pass along your kind words to him. If you ever need further assistance, we’re always here to help!
Great company …
Would like to thank the rent guarantee company for maintains my flat, and always keen to help me and send Michael to do any repairs. Thank you
August 30, 2024
Unprompted review
Reply from TRGC - The Rent Guarantee Company
Thank you for your thoughtful feedback! At TRGC, we pride ourselves on maintaining our properties to the highest standards and ensuring our tenants receive prompt support whenever needed. We’re so pleased to hear that our team has been keen to assist you and that you’re happy with the service provided. Your satisfaction is our priority, and we’re always here to help!
Michael was very professional and…
Michael was very professional and worked pretty quick to get the job done , thank you
August 27, 2024
Unprompted review
Reply from TRGC - The Rent Guarantee Company
Thank you for your feedback! We’re delighted to hear that Michael provided professional and efficient service to get the job done quickly. Your satisfaction is important to us, and we’re always here to assist with any future needs.
Michael went above and beyond getting…
Michael went above and beyond getting things fixed around the property. It’s so refreshing to know that any problems that may arise will be dealt with immediately and with a smile. All done to perfection.
August 8, 2024
Unprompted review
Reply from TRGC - The Rent Guarantee Company
Michael truly went above and beyond! Knowing that any problems are handled swiftly, with a smile, and to perfection, is exactly the standard we strive for. We’re thrilled he’s left such a positive impression—thank you for your wonderful feedback!
Maintenance Man's Name Mike
Maintenance Man's Name Mike
did an excellent job! Quick, efficient, and thorough. He fixed everything I needed and was very professional. Highly recommend for any maintenance work!
August 22, 2024
Unprompted review
Reply from TRGC - The Rent Guarantee Company
Thank you for the fantastic feedback! Mike’s quick, efficient, and professional approach always shines through, and we’re thrilled he was able to sort everything you needed. We truly appreciate your recommendation and will make sure to pass along your kind words to him!
Thankyou to TRGC and michael for fixing…
Thankyou to TRGC and michael for fixing my shower
August 22, 2024
Unprompted review
Reply from TRGC - The Rent Guarantee Company
5 stars for Michael and a perfectly fixed shower—what a refreshing review! Glad we could keep things flowing smoothly for you. Thanks for your kind words and for trusting TRGC!
Highly recommend
Thank you for sending Micheal round to fix my washing machine. Very professional and fixed the issue quickly. Highly recommend
August 21, 2024
Unprompted review
Reply from TRGC - The Rent Guarantee Company
5 stars for Michael, our washing machine whisperer! He’s got the spin cycle of professionalism and the rinse of efficiency down to a science. Thanks for the glowing review and your high recommendation—Michael’s definitely on a roll!
Michael is very good and keen to get…
Michael is very good and keen to get things right first time, excellent service
August 20, 2024
Unprompted review
Reply from TRGC - The Rent Guarantee Company
Thank you for your feedback! At TRGC, getting it right the first time is what we aim for, and Michael’s dedication to excellence makes that happen. We’re thrilled to hear you’re pleased with the service—he really is top-notch!
Fixed my electric
Michael popped around on short notice as all my electrics had tripped,managed to sort out in 10min, thank you Michael and TRGC
August 19, 2024
Unprompted review
Reply from TRGC - The Rent Guarantee Company
Sounds like Michael brought the spark back to your day—literally! Quick as a flash, he had your electrics sorted in 10 minutes. Thank you for the glowing feedback; we’re thrilled to have lit up your experience with TRGC!
TRGC Maintenance- Michael
I have had a few visits from Michael for maintenance work at the property i reside in managed by TRGC. Michael has always completed work to a high standard, he is friendly to talk to and get along with, I have never felt uncomfortable around him, and can always speak to him with confidence. Michael has a great work ethic, is punctual and always well presented for the job with a smile. Michael is no doubt an asset to the team, and his work is reflective of his passion behind this all.
August 15, 2024
Unprompted review
Reply from TRGC - The Rent Guarantee Company
Thank you for your thoughtful and detailed feedback! We’re delighted to hear that Michael’s professionalism, work ethic, and friendly demeanor have made such a positive impression. At TRGC, we strive to provide exceptional service, and it’s clear Michael embodies those values.
Your recognition of his dedication and passion truly means a lot to us. We’ll be sure to pass along your kind words to him—it’s feedback like this that motivates our team to continue delivering the best service possible.
Came within the hour as I had a leak in…
Came within the hour as I had a leak in my cupboard and taps that had stopped working , nice guy , reliable . Thankyou !
August 8, 2024
Unprompted review
Reply from TRGC - The Rent Guarantee Company
Thank you for your feedback! We’re so pleased to hear that we could respond quickly and resolve the issue for you. Providing reliable and efficient service is what we’re all about. If you ever need assistance again, don’t hesitate to get in touch!
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