The delivery was rather long (3-4 weeks) but in the end worth it! The shirt we bought was of good quality and worth the price. The support team could be easily reached and was pretty active, quickly a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Written by the company
Bring back your favourite football memories.
Contact info
United Kingdom
- info@theretrokit.com
- theretrokit.com
Replied to 21% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's been over a month since my order
It's been over a month since my order, they haven't responded to any of my emails and the tracking number they gave me doesn't exist. Do not order from this company it is a scam
Wrong Adress
I Have never ordered from them before and this was my first time ordering from them. I was excited at first so I placed my order on 07/04/2025 I was aware of the long delivery process however I did not expect it to be this bad:
I got an email about my order on 16/04/2025 being in "Pre Transit" I waited for a week until I emailed and alerted them about my concern for it being in this state for over a week.
I'm not sure if they saw this or not but the next day on 25/04/25 I got an email is in transit. I was relieved.
However The next day I've received an email saying it had been delivered but to the wrong address!
This has been a long and frustrating experience i sent yet another email to say that they've sent it to the wrong address in which i wrote correctly. I doubt they will reply wasting a £100 on 3 shirts.
I will notify anyone of any progress but I am very upset about this order.
Update: Thankfully they reached out to me in only one day and they offered me a full refund or expedited shipping at their cost hopefully it will arrive soon
Don’t listen to the good reviews…
UPDATE 5 days later: Still not received any shipping confirmation on my order or any response from them at all, they simply cannot be a*sed whoever these people are. They are scammers and they are rats…WOW, just wow! The worst company I’ve genuinely ever dealt with, I cannot believe it.
Don’t listen to the good reviews honestly, this has been ridiculous.
Ive ordered from this place once before (which is why I’ve chosen them again) and never had any issues at all, but they have gone sooo bad. I ordered 3 weeks ago, no update from them at all. I’ve emailed every single day for a week, still nothing.
I’m not one to complain or leave bad reviews at all, but this has been nothing far of a joke.
The customer service is absolutely dreadful, you’d think we’re paying them our money, the least you expect is to be updated on the progress of your order.
I’ll update you all if I hear anything, but I’ve never dealt with anything like this before.
Starting to think they’ve just taken my money and turned into scammers?
All I can say is well worth the wait!!
All I can say is well worth the wait!!! Quality for value is great. I’ve purchased over 10+ kits with them all living up to expectations. Recommend to my mates on a regular basis
Really dodgy company
Really dodgy company. Over 14 days since my order and nothing received. No responses to emails from me. I’m being forced to report to my bank as a fraudulent transaction. Avoid.
May 14 update. I received money back from my bank within 24 hours of raising a claim. Still nothing from this company and no responses to emails, although they keep trying to get this review taken down. I don’t take kindly to being ripped off and will continue to draw attention to this company’s practices.
DO NOT BUY FROM THIS COMPANY
I have never known such a bad , rude and unprofessional company.
Firstly the tracksuit is absolutely huge I bought 5/6 and it looks like a dress on my 6 year old the trousers are even worse it's completely unwearable . Secondly I added for it to personalised to which it wasn't.
I emailed customer service to which they have replied taking no responsibility whatsoever, they have even said that top can't be personalised after it's advertised it can online. They are persistent the tracksuit is the right size even after I included pictures showing it's clearly not.
When I said 'I haven't even received an apology' there reply was ' there is no need for us to issue an apology on our side we have sent what was ordered'
I am now scared to return the item, as I have read the reviews now from previous customers which have sent the items back and not received the refund!!
I am so disappointed as my son really wanted this as his main birthday present and we were completely let down.
Avoid at all costs !!
Very good quality kits
Very good quality kits, I’ve ordered from here a couple times and never had any issues. Would defo recommend
Bought a personalised shirt but arrived with no personalisation
Bought a personalised shirt, took a while to arrive and when it arrived it had no personalisation on it. I’ve contacted them 3 separate times to ask if I can get sent a new one/refund but have no reply
The design
The design, the fit, and the quality—everything is just perfect. It really brings back memories of the good old days! I had a few questions before ordering, and the team was super helpful on Instagram. The prices are really good for what you get. I’ll definitely be getting more soon! Thanks again for the amazing service!
Only received confirmation of order…
Only received confirmation of order from PayPal. Waited two weeks and received no notification or email from the company. When I opened a case on PayPal quite a rude and abrupt response stating they had email me twice stating the kit was out of stock. but it still shows online that it is in stock. Don't use them as I doubt i would have got a refund had I not used PayPal
This is my fourth time ordering
This is my fourth time ordering, and every single time, the kits have been perfect. Great prices, great quality, and fast replies from customer service. Can’t recommend them enough!
Didn’t know what to expect
Didn’t know what to expect, but man, this jersey is amazing. Super soft, looks legit, and the colors pop. Took a bit longer to arrive, but totally worth the wait. Already eyeing my next one!
My kit arrived today
My kit arrived today, and it’s absolutely perfect. The material feels great, and the customization was spot on. Loved the tracking updates—it kept me in the loop the whole time. Highly recommend, and I’ll be ordering again soon!
Really poor communication
Really poor communication
Football top received without requested name and number on the back. Complained twice since receiving it and not heard back.
Got my retro jersey today
Got my retro jersey today, and wow, it’s awesome! Feels super comfy, and the quality is way better than I expected. Looks just like the old-school ones. Took a bit to arrive, but totally worth it. Gonna grab another one soon!
Great kits
Great kits, can wear them for sport or for fashion. Absolutely class
Not a scam!
Today received the retro football T-shirt, and I have to say, I'm really impressed! The quality of the fabric is great too; it feels comfortable and durable. Thanks for delivering such a great product—I’m definitely looking forward to more retro pieces like this in the future!
Waiting order 3 weeks.
Scam company
Placed an order three months ago, never got it. Terrible customer service, only answer when I make threats. Do not give this scam company your money.
Great quality when it comes to the…
Great quality when it comes to the jersey. Great customer service and support.
Delivery was a bit delayed but I understand as I made the purchase before the festive season started. I'd recommend it to anyone for sure
Can't complain
Delivery was slow (took a month) but I understand that the holiday period was a factor. I'm happy with the final product of the shirts I purchased.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








