theretrokit.com Reviews 426

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the products, consistently highlighting the excellent quality of the shirts, noting that the fabric and details often feel authentic and well-made. Many appreciate the wide selection available and the value for money, often recommending the company for affordable and high-quality retro football kits. However, some people were dissatisfied with aspects of their order and delivery experience. Several customers reported long delivery times, with some orders taking several weeks or even months to arrive, and a lack of consistent tracking updates. Communication was also a concern for some, with instances of delayed or no responses to emails regarding order status, sizing issues, or incorrect items.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the high quality... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of the products,... See more

Order

Users describe ambiguous interactions with order. Many customers praise the quality of items and express... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some customers experienced quick delivery, with... See more

Response time

Reviewers highlight ambiguous aspects of response time. While some customers praise quick responses, with... See more

Based on these reviews

Rated 4 out of 5 stars

The delivery was rather long (3-4 weeks) but in the end worth it! The shirt we bought was of good quality and worth the price. The support team could be easily reached and was pretty active, quickly a... See more

Rated 5 out of 5 stars

I don’t usually write reviews but these guys honestly deserve it. I ordered a retro AC Milan shirt and it’s unreal, proper quality, the fabric feels like the real deal, not that cheap replica stuff... See more

Rated 5 out of 5 stars

Fantastic quality great service. Ordered four shirts timeline was 3 weeks came just short of 3 weeks. Wasn't much in the way of updates when tracking the order but can't fault the products. Will defin... See more

Rated 5 out of 5 stars

“The Retro Kit is a truly unique online destination! Discover legendary football shirts worn by your heroes—available at unbeatable prices. Relive the magic of football’s golden era by wearing the ico... See more

Rated 5 out of 5 stars

Shirts are really good quality, I bought two for my son's Christmas and he will be delighted when he opens them. Delivery was a little slow I hadn't heard from company so messaged via Instagram and th... See more

Rated 1 out of 5 stars

Order finally came after 6 weeks. Emailed me to say one jersey wasnt in stock, decided to change another jersey in my order without telling me so only 1/3 ordered came. One jersey doesnt fit and... See more

Rated 5 out of 5 stars

Brilliant company, quick delivery, have ordered thre football tops lately every one excellent, 1984 Celtic away , 1991 Arsenal away and a 1997 Real Madrid home top. Can't be beaten on quality 👌 a... See more

Rated 5 out of 5 stars

I ordered two football shirts for my grandson for Christmas on the 11th December, hoping they would be delivered in time. I was a little concerned a few days later when the order stated it was still b... See more

Rated 5 out of 5 stars

Great communication throughout. Good shirt. I was worried, at first, regarding delivery time, as I needed this shirt for a birthday present. But after chatting with the company via email, I received... See more

Rated 5 out of 5 stars

My 4th order with them, it was a custom order because they are helping me find some old jerseys with their suppliers that were not offered yet at the website catalog. This is something that mak... See more

Rated 5 out of 5 stars

Have been using this company now for around 3 years and they have never let me down. The quality is always fantastic and the shirts usually arrive within 2-3 weeks of order.. also, they take the time... See more

Rated 5 out of 5 stars

I had an amazing experience shopping at this soccer store, they truly understand what players need. They have a great collection of boots jerseys, balls, and training gear at fair prices. The staff we... See more

Rated 5 out of 5 stars

Great customer service and great end product!! Team were extremely cooperative and had amazing communication and made me feel assured that I would receive my product and replies were within hours.... See more

Rated 1 out of 5 stars

After placing a review on trustpilot, the retrokit responded very quickly. I recieved a Chelsea shirt a couple of weeks earlier that was way to big. The retrokit send me an e-mail and promised me an... See more

Rated 5 out of 5 stars

I have ordered from TheRetroKit several times, and I’ve always gotten what I ordered. The last time I ordered, I got print from the wrong season, which of course was unfortunate. So I wrote Them an e-... See more

Rated 2 out of 5 stars

I've purchased a few times and twice I had problems. The first problem was rectified but only because I disputed the charges with my bank. The second issue they didn't customize the jersey as paid for... See more

Rated 1 out of 5 stars

Ordered about 3 weeks ago, still not been recieved by Royal Mail although it was apprently sent tot he on the 1st, sent numerous messages and no response or reply, absolutely useless dont bother was... See more

Company replied

Rated 1 out of 5 stars

I've ordered 3 kits over a month ago, still haven't received anything. I was told it would take max 2 weeks and I've been repeatedly trying to contact them through Instagram and email, yet I am not re... See more

Rated 5 out of 5 stars

Great quality, excellent communication and very patient team running this business! I'm very pleased with my order and I'll definitely order in the future. Yes, it does take about 2 weeks to get you... See more

Rated 5 out of 5 stars

My experience with his company is absolutely brilliant, very quick responses to my emails; helped any way they could. I did forget something from my order and they made it easy for me sending me th... See more

Rated 5 out of 5 stars

My nephew loved the shirt. The material, badges & branding were all top quality. Delivery was a fortnight after I ordered, but worth the wait. Communication could be better, but I imagine language is... See more

Rated 5 out of 5 stars

Ordered a shirt from 2014 season for my grandson along with name, number and C L badge on arrived in about 2 weeks for his birthday, the quality is good and he thinks it's brilliant. I ordered 2 by mi... See more

Rated 5 out of 5 stars

Even though, due to malfunctioning of the cart, the shirt came without printing, customers service replied immediately and sent me the print for my shirt. Otherwise great quality and feeling! Will def... See more

Rated 5 out of 5 stars

Bought many tops in the past, all brilliant, bought 4 recently and one had an mis print on the back of the shirt and without any hesitation they immediately sent out a replacement free of charge. 10/1... See more

Rated 5 out of 5 stars

Hello I am very pleased with the service I received from Retro kits. I placed an order for a Nike China 2018 shirt with my name printed on it. I placed my order on Monday 22nd of September and by Thur... See more

Rated 4 out of 5 stars

I have bought nearly 30 shirts from The Retro Kit by now and felt it time I reviewed them. The good: - Great prices - Great selection - Free delivery - Good quality for most shirts - Frie... See more

Rated 5 out of 5 stars

Was a bit nervous ordering at first but I’m so glad I did. The shirt I got looks amazing, feels high quality and fits perfectly. You can tell it’s made with attention to detail, not rushed. Custom... See more

Rated 5 out of 5 stars

This company are excellent at communicating with customers via email. I made an error in order, I emailed and they made the changes. The quality is great. I was unfortunate to have had my order cease... See more

Rated 1 out of 5 stars

Took my money at point of order then a few weeks later emailed to say one of the tops wasn't in stock and I had to give them another choice. Done this despite the fact that the original request was s... See more

Rated 1 out of 5 stars

My friend and I ordered two kits over two months ago, and we still haven’t received anything. We’ve sent multiple emails and tried calling, but we’ve had no response whatsoever. This lack of commun... See more

Rated 5 out of 5 stars

High quality football shirts for a fraction of the usual price not to mention the great selection, it’s my number one place to buy retro kits and isn’t my first or last time buying from them. I was re... See more

Rated 1 out of 5 stars

Ordered a retro Netherlands kit, email received saying the kit I had ordered was not available, fair enough - it happens. Offered an alternative kit of which they got back to me saying they’d ch... See more

Rated 1 out of 5 stars

Ordered on 25th September had an email 3 days later saying order complete and has been dispatched. Tracking number for royal mail says they haven't even received the item from the merchant. Have e... See more

Company replied

Rated 4 out of 5 stars

The quality of the jerseys is near to the originals, I’m really impressed by that. Unfortunately they misspelled one of my orders and forgot the blank space, so I now have a jersey with ZÉROBERTO i... See more

Rated 4 out of 5 stars

Ordered 2 retro shirts and the quality is brilliant. I would recommend this company as the shirts are great. The only reason I have given 4 stars instead of 5 is the length of time it takes for deli... See more

Rated 5 out of 5 stars

I inadvertently ordered my kit to the wrong address but, notwithstanding it was an extremely busy time for them, the staff at Retrokit took time to ensure my order went to the correct address. Superb... See more

Rated 4 out of 5 stars

The quality of the shirts is amazing. Everyone of them fits perfectly and looks spot on. The delivery time is something they could work on and also on tracking your order. But as soon as you need help... See more

Rated 5 out of 5 stars

Shipped within 2 weeks, good quality for all the shirts, but the sizing is a bit off, should order a size bigger than usual to have a good fit. Good customer service too.

Rated 5 out of 5 stars

First of all, great quality. The shirt was in great condition. What really surprised me is tye fast (and free) shipping. The order arrived in just 9 working days. Will absolutely order again.

Rated 1 out of 5 stars

Well what can I say Ordered product for Sons birthday and it was too small Completed the online contact form as has my spouse, over a week ago and NOTHING aside of a Submission confirmation em... See more

Rated 5 out of 5 stars

Great product, size up as fitting is a little on the small size and delivery can be a bit longer but for the price the product is of good quality and well worth buying

Rated 5 out of 5 stars

Was somewhat concerned it'd be a scam, but kit arrived and was much higher quality than expected, given the price. Very happy with the fit and kit overall.

Rated 5 out of 5 stars

My 3rd order arrived today, it took a bit longer due to a couple of facts, one of the jerseys I selected was out of stock and also I asked them to update the size of other 2 jerseys (I recomme... See more

Rated 2 out of 5 stars

Has not came. Ordered a Real Madrid 2007/08 shirt with the name Raul and the number 7 on July 9th. Extremely slow delivery. Hasn’t even been shipped. Doesn’t help that after I ordered, I’ve been get... See more

Rated 1 out of 5 stars

Order over a week ago. No confirmation email, no confirmation email of shipment either. Tried to contact them twice via their website, had no reply. Money has been taken. Would just like to know where... See more

Company replied

Rated 5 out of 5 stars

Customer service were very understanding about an issue with my order (my fault, not theirs), and provided a solution that was more than reasonable. Very impressed.

Rated 1 out of 5 stars

The company promised me a shirt in the right size, after sending a wrong one. I never recieved this and there was never a response when i contacted them repeatedly. Very dissapointing because i like t... See more


Company details

  1. Soccer Store

Written by the company

Bring back your favourite football memories.


Contact info

3.7

Average

TrustScore 3.5 out of 5

426 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 21% of negative reviews

Typically takes over 1 month to reply

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Rated 2 out of 5 stars

Wrong Adress

I Have never ordered from them before and this was my first time ordering from them. I was excited at first so I placed my order on 07/04/2025 I was aware of the long delivery process however I did not expect it to be this bad:
I got an email about my order on 16/04/2025 being in "Pre Transit" I waited for a week until I emailed and alerted them about my concern for it being in this state for over a week.
I'm not sure if they saw this or not but the next day on 25/04/25 I got an email is in transit. I was relieved.
However The next day I've received an email saying it had been delivered but to the wrong address!
This has been a long and frustrating experience i sent yet another email to say that they've sent it to the wrong address in which i wrote correctly. I doubt they will reply wasting a £100 on 3 shirts.
I will notify anyone of any progress but I am very upset about this order.

Update: Thankfully they reached out to me in only one day and they offered me a full refund or expedited shipping at their cost hopefully it will arrive soon

April 26, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t listen to the good reviews…

UPDATE 5 days later: Still not received any shipping confirmation on my order or any response from them at all, they simply cannot be a*sed whoever these people are. They are scammers and they are rats…WOW, just wow! The worst company I’ve genuinely ever dealt with, I cannot believe it.

Don’t listen to the good reviews honestly, this has been ridiculous.

Ive ordered from this place once before (which is why I’ve chosen them again) and never had any issues at all, but they have gone sooo bad. I ordered 3 weeks ago, no update from them at all. I’ve emailed every single day for a week, still nothing.

I’m not one to complain or leave bad reviews at all, but this has been nothing far of a joke.

The customer service is absolutely dreadful, you’d think we’re paying them our money, the least you expect is to be updated on the progress of your order.

I’ll update you all if I hear anything, but I’ve never dealt with anything like this before.

Starting to think they’ve just taken my money and turned into scammers?

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

All I can say is well worth the wait!!

All I can say is well worth the wait!!! Quality for value is great. I’ve purchased over 10+ kits with them all living up to expectations. Recommend to my mates on a regular basis

March 22, 2025
Unprompted review
Rated 1 out of 5 stars

Really dodgy company

Really dodgy company. Over 14 days since my order and nothing received. No responses to emails from me. I’m being forced to report to my bank as a fraudulent transaction. Avoid.

May 14 update. I received money back from my bank within 24 hours of raising a claim. Still nothing from this company and no responses to emails, although they keep trying to get this review taken down. I don’t take kindly to being ripped off and will continue to draw attention to this company’s practices.

March 9, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

I have never known such a bad , rude and unprofessional company.
Firstly the tracksuit is absolutely huge I bought 5/6 and it looks like a dress on my 6 year old the trousers are even worse it's completely unwearable . Secondly I added for it to personalised to which it wasn't.
I emailed customer service to which they have replied taking no responsibility whatsoever, they have even said that top can't be personalised after it's advertised it can online. They are persistent the tracksuit is the right size even after I included pictures showing it's clearly not.
When I said 'I haven't even received an apology' there reply was ' there is no need for us to issue an apology on our side we have sent what was ordered'
I am now scared to return the item, as I have read the reviews now from previous customers which have sent the items back and not received the refund!!
I am so disappointed as my son really wanted this as his main birthday present and we were completely let down.
Avoid at all costs !!

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

The design

The design, the fit, and the quality—everything is just perfect. It really brings back memories of the good old days! I had a few questions before ordering, and the team was super helpful on Instagram. The prices are really good for what you get. I’ll definitely be getting more soon! Thanks again for the amazing service!

January 21, 2025
Rated 1 out of 5 stars

Only received confirmation of order…

Only received confirmation of order from PayPal. Waited two weeks and received no notification or email from the company. When I opened a case on PayPal quite a rude and abrupt response stating they had email me twice stating the kit was out of stock. but it still shows online that it is in stock. Don't use them as I doubt i would have got a refund had I not used PayPal

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

This is my fourth time ordering

This is my fourth time ordering, and every single time, the kits have been perfect. Great prices, great quality, and fast replies from customer service. Can’t recommend them enough!

February 11, 2025
Rated 5 out of 5 stars

Didn’t know what to expect

Didn’t know what to expect, but man, this jersey is amazing. Super soft, looks legit, and the colors pop. Took a bit longer to arrive, but totally worth the wait. Already eyeing my next one!

January 28, 2025
Rated 5 out of 5 stars

My kit arrived today

My kit arrived today, and it’s absolutely perfect. The material feels great, and the customization was spot on. Loved the tracking updates—it kept me in the loop the whole time. Highly recommend, and I’ll be ordering again soon!

January 22, 2025
Rated 5 out of 5 stars

Got my retro jersey today

Got my retro jersey today, and wow, it’s awesome! Feels super comfy, and the quality is way better than I expected. Looks just like the old-school ones. Took a bit to arrive, but totally worth it. Gonna grab another one soon!

January 16, 2025
Rated 5 out of 5 stars

Great kits

Great kits, can wear them for sport or for fashion. Absolutely class

January 26, 2025
Unprompted review
Rated 5 out of 5 stars

Not a scam!

Today received the retro football T-shirt, and I have to say, I'm really impressed! The quality of the fabric is great too; it feels comfortable and durable. Thanks for delivering such a great product—I’m definitely looking forward to more retro pieces like this in the future!
Waiting order 3 weeks.

January 30, 2025
Unprompted review
Rated 1 out of 5 stars

Scam company

Placed an order three months ago, never got it. Terrible customer service, only answer when I make threats. Do not give this scam company your money.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality when it comes to the…

Great quality when it comes to the jersey. Great customer service and support.
Delivery was a bit delayed but I understand as I made the purchase before the festive season started. I'd recommend it to anyone for sure

January 22, 2025
Unprompted review
Rated 4 out of 5 stars

Can't complain

Delivery was slow (took a month) but I understand that the holiday period was a factor. I'm happy with the final product of the shirts I purchased.

January 21, 2025
Unprompted review

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