Thermal Paper Direct logo
Visit website

Thermal Paper Direct Reviews 2,771

•
TrustScore 5 out of 5

4.8

Paper Distributor
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and efficient delivery service, often highlighting the added benefit of free shipping. People find the ordering process to be remarkably easy and quick, with many appreciating the readily accessible order history. The products themselves are frequently described as high quality and accurate, offering excellent value for the price. However, some customers also noted issues with the product quality, specifically mentioning thermal paper rolls that did not print correctly. A few other people also felt that the prices were too high and experienced unsatisfactory delivery service, with packages left in inconvenient locations.

What people talk about most

Delivery service

Consumers find delivery service to be positive. Many reviewers consistently praise the fast and timely... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the ease of placing orders,... See more

Product

Clients share positive opinions on product quality and value. Many reviewers praise the products as... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the great and fair prices,... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the great and reliable... See more

Based on these reviews

Rated 5 out of 5 stars

I've been buying paper from Thermal Paper Direct for years, and they continue to impress every single time. They consistently offer the best prices, top-notch customer service, and incredibly fast del... See more

Rated 5 out of 5 stars

We always get a fair price and free shipping when we make our periodic large purchases. Always promptly delivery and in good condition.

Rated 5 out of 5 stars

Took me less than a minute to place my order as my order history was readily accessible and I received my order in 3 days with free shipping. Can't do better than that!!

Rated 5 out of 5 stars

Quality accurate product with super speedy shipping. I have been using this company for over 20 years and will continue using them.

Company details

  1. Paper Distributor
  2. Paper Bag Supplier

About Thermal Paper Direct

Written by the company

Thermal Paper Direct is your trusted source for popular and hard-to-find sizes of thermal paper, credit card paper, ribbons, and other point of sale products. We provide a wide range of options for nearly every machine and industry.

Our user-friendly website makes shopping quick and easy, with fast searches and hassle-free buying. If you don’t see the product you need, chances are we have it in stock.

What sets us apart is our dedication to customer satisfaction. With a 4.9/5 Trustpilot rating, our Unmatched Customer Service goes above and beyond to ensure every customer has a smooth, personalized experience. From answering product questions to providing tailored recommendations and resolving issues quickly, our friendly team is always here to help.

In addition, we offer the best value with mix-and-match pricing and fast, free delivery. With 1-2 day shipping from our strategically located warehouses, you’ll receive your products quickly and efficiently. Try us today and experience the difference!

Written by the company

Contact info

Shop Our Best Sellers!

Thermal Paper, Credit Card Paper, Printer Ribbons and More

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I Haven't received my order yet and…

I Haven't received my order yet and nobody is answering my calls

February 25, 2026
Thermal Paper Direct logo

Reply from Thermal Paper Direct

Thank you for your feedback. We're glad we were able to get in touch to discuss your concerns. We look forward to assisting you with your non-phenol paper order when you’re ready. If you need anything in the meantime, please don’t hesitate to reach out.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look