Thermalume Services Limited Reviews 14

Thermalume conducted a survey at our house to help us better understand heat loss from our property. James was professional throughout and very knowledgable. He provided clear instructions prior to the survey and was able to produce and send the final report shortly after completion. I would highly recommend to anyone in need of a thermal survey. Thanks James!

James is highly knowledgeable when it comes to thermal insulation. He spoke honestly and with integrity. I'd recommend him!

If you are looking for a thermal survey then look no further!! James attended my property recently to carry out an internal heat loss survey, he arrived on time, was very professional and very thorough throughout his visit. I knew I had issues with heat loss, started to think i was going mad... but I have now had a professional actually show me where the problems are and it's a great help to fixing the issues and money well spent. I would highly recommend James from Thermalume to anyone experiencing the same issues in their property. Thanks again James and apologies for the cold feet... :o)

James was very pleasant and professional. He arrived on time conducted a thorough survey and provided a comprehensive report which gave a clear indicated where insulation was lacking or inefficient.

James is great and very professional. He took his time to take pictures of every area of the house both inside and outside. He is very thorough.

Then, he provided us with a very detailed survey containing good information about the results for each room. It really helped us understand where we had potential thermal faults and which ones we should concentrate our efforts on.

Finally, he also dedicated his time to discuss in even more details the survey room by room.

We would certainly recommend James for anyone who is looking to do a thermal survey.

James keep me informed throughout the process of arranging and carrying out the thermographic survey. He was conscientious and respectful of my property, well-prepared, well-organised, and happy to discuss his findings and share knowledge that might be useful to my future retrofit project.

Having moved into a new built house over Christmas 2020, and struggled to warm it up over a few weeks, we sought James’s services in desperation.

The developers who’d sold us the house maintained that the house was super well insulated and that it was our inability to use the heating system that was causing the low temperatures and wind indoors. Faced with the callous attitude from the developers, it was a devastating time for us, feeling trapped in what was fast proving to be a nightmare house.

James’s genuine care and resolve to do a thorough and professional thermal survey, despite a number of unforeseen challenges with the environment, were the first steps towards restoring our faith in humanity.

James is knowledgeable, prompt to respond, courteous. He paid exceptional attention to detail during the survey, generously investing his time to investigate each room thoroughly. The data rich report, which included many external and internal photos, not only displayed the facts about temperature variances, but also suggested possible causes. It confirmed the issues we had already spotted and also uncovered a number of invisible ones.

The report was the turning point for the developers to start taking our issues seriously, although it did take further surveys from a structural engineer and a chance discovery that a whole layer of bricks and insulation were missing, before the developers could finally start working towards a resolution.

Three months after moving in, and two months after James’s survey, we are only just starting to get some of the issues resolved. We still refer to his report on regular basis.

I recommend James’s thermal imaging survey whole heartedly. I think it is an essential survey before buying a house, as, unless you’ve personally witnessed the build and inspections, chances are mistakes were made, covered up and never spotted by building regulations or any traditional property surveys.

If you’re in need of a thermal survey, James at Thermalume is brilliant - I wouldn’t hesitate to recommend the company to anyone looking to investigate and evidence heat loss. Only wish I’d done this sooner. The report was very clear around where the issues were, and were excellent piece of mind that I wasn’t going mad.

James is informative, beyond helpful and very professional. He takes pride in his profession and takes time to explain complexities. I would highly recommend his services.

If you think you have cold issues in your house, you probably do and a report from James will show this in a very effective way. I ditto comments of other about builders. If you think you have concerns get this thermal report done ASAP. Would recommend to anyone. Thank James

Great service!

The information given prior to the Imaging was detailed, and James was very quiet in the morning, and did not disturb.

Thorough in his technique, and quick to provide a draft Report, and also the Final Report.

Also answered questions accurately too!

Excellent.

James Hill was excellent, professional and detailed. Even though he visited our home just prior to ‘lock down’ March 2020, we received a full and detailed report which helped enormously with our negligent builders. We would not hesitate to recommend Thermalume.

Outstanding service, professional, and highly recommended. The company produced an excellent report which aided us tremendously in moving forward in a new build snagging dispute. We have been relying on their expertise and advice many times and would recommend this company over any other.

I contacted this company after I saw it provided services from BBC watchdog owner who needed snagging. I couldn't spent my money better. Unless you are an experienced builder or NHBC inspector you will never know what regulations say what is within tolerance and what is not. This is where James and the team come in. They spent fair amount of time looking around my house and found several issues - some small and some disturbingly fundamental. It was not rushed and it was very professional and friendly. My point is that your house might have issues you don't even know about and you only have two years to report it. Sounds like plenty? That’s what I thought but customer services like to waste time. We have been fobbed off by the builder several times but they simply could not argue with the professional report. Do not be fooled by others who say these reports are not accepted. They are and they must accept them. Well, in my case they didn't and so I logged a dispute with NHBC and surprise surprise 90% of the issues found were relevant and builder must put them right. What I really appreciated was the Thermographic survey done by James who came to do it in early hours, I think it was 5am in freezing cold weather. The report was done extremely well and helped convince the builder that it is not just me feeling cold but there is a justified issue with our home. The best part is aftercare and advice I have been given throughout the whole journey. I never felt like I was on my own and believe me there were challenging times when my wife and I were so frustrated we thought it was not worth losing our sanity over this. But James and the team were truly supportive and I still get emails about how I got on with the builder and the remedial works. When writing to the builder required some technical knowledge I would ask James or his colleague who swiftly responded and I was able to support my point with technical jargon which looked good and convincing. This gave my emails professional gravity and they knew I had some backing behind me.
If I ever buy a new house and need similar services I will not hesitate to enquire their services. I highly recommend them and honestly knowing the hell we went through with our house I always recommend this company to the people I speak to who I know bought a new built. Sadly these houses are rushed and poorly built and you cannot snag them yourselves. You need a trained person who can spot things. Pricewise I would say they are very reasonably priced. We never regretted using James and his colleagues who do cracking job. Have a chat with them to start with and you will see for yourself.