Cheap junk from China.
Cheap junk from China.
I expected so much more, but once again I fell for an Instagram ad.
Before buying, I actually thought it was "Made in Germany" because the promotional video looked professional. Well… wrong thought.
It feels cheap and smells strongly of chemicals.
Reply from Thermostark
Thank you for sharing your feedback. We are sorry to hear that the product did not meet your expectations. We take comments regarding product quality, materials, and product presentation very seriously. We would also like to clarify that we never intend to mislead our customers, and we regret if our advertising gave you a different impression.
Thermo Stark is a dedicated brand with a hardworking team that strives every day to provide our customers with the best possible experience. More than 100,000 satisfied customers already place their trust in us. While we understand that not every experience will be the same, we believe it is important to consider the experiences of our wider customer community as well. We continuously work to improve our products and services and take constructive criticism seriously.
We would appreciate the opportunity to look into your concerns and find a suitable solution. Please contact us at info@thermostark.de so our team can assist you directly.
Kind regards,
Your Thermo Stark Team