I spoke to the sales team ref new elements for my Truma 2e combi i got all the info required and extra tips on how to replace them easily. Consequently I ordered the elements on Friday 22nd Aug 25 aro... See more
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Review summary
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Outstanding Pre-Sales Advice & Honest Service – Thermo Technica Deserves Your Business! From the very first interaction, Dave at Thermo Technica provided exceptional pre-sales advice—knowledgea... See more
I believe Thermo Technica did well, as best they could. Sadly let down by the Royal Mail 48hr delivery that I paid extra for. My package was dispatched same day, Thursday. It arrived five days la... See more
I ordered thermo techinics heating elements to replace Truma combi e heating elements on 3 day delivery - they arrived next day. I did a diy install which took around six hours - perfect fit & the... See more
Company details
Written by the company
Thermo Technica have been designing and supplying replacement elements and boiler parts since the early 2000’s, and shipping them worldwide.
Contact info
4 BRUNEL BUILDINGS, BRUNEL ROAD, TQ12 4PB, Newton Abbot, United Kingdom
- 01626 211179
- sales@thermotechnica.com
- thermotechnica.com
4.6
Excellent
213 reviews
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Hasn’t replied to negative reviews
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Communication was quick.
Communication was quick and also extremely helpful with questions that I had.
I wouldn't hesitate to use them again.
Sven
November 27, 2024
From the moment I called the office
From the moment I called the office, I knew I was dealing with a people organisation. Subsequent order arrived as per delivery time advised. Advice was willingly given for products.
November 12, 2024
Placed the order and it was delivered…
Placed the order and it was delivered 3days later, great service
October 28, 2024
Great backup and support.
October 15, 2024
Small hiccup with ordering (on my side)…
Small hiccup with ordering (on my side) but they called me to sort it out. Item arrived within stated date and product was exactly as described and worked perfectly. Would happily recommend them.
October 16, 2024
Very helpful …
Spoke with them about my skylight and they were so helpful. They sent a link for the item I needed and was posted out that day for next day delivery.
September 27, 2024
Beware of the warranty conditions
Thinking we were saving £300 we bought a Thermo Technica replacement for our Truma motorhome boiler. Within a few months it leaked and was eventually replaced. Unfortunately the replacement also leaked after less than 6 months. This time the company did not want to know, blaming us for allowing it to freeze. They also pointed to their warranty conditions that it must be fitted by a gas safe engineer. It is only a legal requirement to have a gas safe engineer if the motorhome or caravan is going to be used for hire or reward.
Motorhome engineers are part of the Approved Workshop Scheme, which my engineer was.
I resorted to claiming from my credit card company under S75 of the consumer credit act. An independent gas safe engineer proved that it was faulty metal that caused the leak.
We now have a Truma boiler.
May 27, 2024
Unprompted review
Reply from Thermo Technica
In trying to disparage us, the disgruntled reviewer ends up providing information that is extremely unhelpful for anyone considering buying a combi. The focus in the title is - ‘beware of the warranty’ – with the implication being that we are being unreasonable in ours and it will be different elsewhere. The reviewer appears to state that it is good enough for an Approved Workshop Scheme engineer to fit a combi rather than a gas safe engineer and the warranty should/will be valid from most companies. This is not the case and misleading. While it is not a legal requirement, it is an industry standard followed by pretty much all our competitors - and for the very good reason that gas is extremely dangerous if it is not installed properly. It is even the case for some campsites to insist on RVs/campervans to have a certificate to confirm that it was installed by a gas safe engineer. At ThermoTechnica, we are all avid motorhome users, and besides the safety issues with not using a gas safe engineer, we don’t want to see people out of pocket due to invaliding their warranties from false information. Considering the reviewer readily admits in his review that he previously owned a Truma and had bought another, it seems unlikely he didn’t know that!?
We hope to be able to move on from this now and would encourage anyone to look at the strength of our reviews or give us a call if you have any questions.
Great service and quality products
Simple ordering process via the website, followed by fast and efficient delivery.
Great service and quality products at a competitive price.
August 28, 2024
Had issues with mail but the team at…
Had issues with mail but the team at thermo tec sorted.great servise thank you.
August 22, 2024
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