The RoomPlace Reviews 

Overpriced and low quality is an understatement. And don’t buy their dumb cleaning protection plan. Getting a cleaning claim approved through their 3rd party company is like an act of God.

They say you’ll get reimbursed after 5 years if you don’t use it, but it’s for a paltry credit you can only use on furniture purchases with them of $999 or greater.

My order number was 0112841556 the people at this location were very rude and incompetent all I wanted was to see the living room set that I purchased at the Lombard location. I was very disappointed about the service that they provided that I decided to go back to Lombard location and cancel the order and buy a different set.

THE ROOM PLACE STORE NIS THE WORST STORE I'M SO GLAD THIS STORE IS CLOSING THE PEOPLES AREN LYER BAD CUSTOMER SERVICES

Wonderful people that helped. Love the location in Gurnee Illinois. Very, very sad, they are closing their doors. They have beautiful furniture and more. Wishing them all the best.

Good looking furniture. I brought a kitchen table and chairs. Very reasonable priced

My Experience With The Room Place The Sales Men Is Very Tentative I Never Left The Room Place Without Unanswered Questions They Go Above And Beyond

The delivery date keeps changing and no one has answers.

My order has been postponed twice!! I want my money back

THE MANAGER IS GREAT! He took us around the show room and explained everything about the sales they had going on. He was very knowledgeable and extremely helpful. He also directed us to a salesman who were just as great and made our purchasing experience smooth and wonderful. I love the roomplace I have been shopping here for at least 18 years.

My husband & I found a sofa/love seat at the RoomPlace in Algonquin, IL at the beginning of Sept. We purchased them, but were on backorder. No problem. My husband found info online to get free delivery (it was going to cost approx $150.). He emailed the sales associate the info, & also left a msg to have him call us. The sales assoc never called us, never responded to the email we sent. We called again, no response. My husband ended up going in to the store to talk to our salesman to see if we would get free delivery. He was told this situation would be forwarded to the GM. Never heard from the GM either!! He emailed their customer service with all the info. He was called back, but said the woman could not have been any more rude! She said she'd follow up, but never did.
I have worked in retail mgmt for years, & cannot even fathom not getting back to a customer!!! What poor customer service! After several weeks, we decided to see if this sofa/loveseat could be found elsewhere. We did find it online, for a better price than the RoomPlace. So we cancelled the RoomPlace order. My husband then got a call from customer service. He explained that if we had any issues after the delivery, we didn't know if anyone would respond or even care.
I will not step inside a RoomPlace again. We were left hanging, no one, including the GM, ever felt it necessary to contact us. The epitome of poor customer service!!!

The sales people are all friendly and knowledgeable about the merchandise. We had a very pleasant experience. The delivery also went very smoothly. I highly recommend "The Room Place"

Richard, the manager from the Algonquin store, he made the experience, once again, excellent! This is my 5th time purchasing from The Room Place and, each time, his level of service, communication, attention to detail, and ease in delivery have made me a loyal customer. He sets the bar high for how sales should be handled. Well done, sir!!

The sales person i worked with was very knowledgeable and helpful. I went in a few times to take another look at it because it was very different from the stye i have already, and each time she was attentive and helpful.

Sam is an excellent salesman and helped us find a couch we loved. Amazing customer service and great atmosphere really felt like he was trying to help us and not just trying to sell us the highest ticket item.

Great service

Great service by sales man and variety furniture.

Salesforce not to to pushy, Let unlock around until we had 2 choices she gaves us the information on both and we made are choice.

Great customer service experience.

The customer service was great. No pushy sales person trying to get us to buy .

Staff were friendly and helpful without being super pushy. Felt like I got a great deal on what I was looking for and happy about the whole experience as a whole.