I was truly impressed with the service provided by the Room Place. From the initial order to the follow-up, their attention to detail was remarkable. The delivery drivers handled my items with care an... See more
Location
Switch location1000-46 Rohlwing Rd, 60148 Lombard, Illinois, US
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See what reviewers are saying
Had a problem ordering online so I contacted them direct to explain what happened. Did get a wonderful employee from store 95 (online) Laurie Grimes who went above and beyond to help me get this reso... See more
I just want to start off by saying your website is horrible. I’ve never had to deal with such complicated website. It’s not easy processing constantly getting errors not to mention I had to reset my p... See more
Company replied
I was having a hard time ordering my bedroom set online ans kept getting an error. I sent an email to customer service and Laurie followed up with me quickly and went above and beyond to help me! She... See more
Company details
- Furniture Store
- Bedding Store
- Bedroom Furniture Store
- Living Room Furniture Store
- Mattress Store
- Sofa Store
Written by the company
The RoomPlace is your one stop shop furniture store to get it all from living room & dining room sets, bedroom furniture, mattresses & more with 25 stores in he Chicago, Illinois and Indianapolis, Indiana regions
Contact info
1000-46 Rohlwing Rd, 60148, Lombard, Illinois, United States
3.9
Great
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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The delivery date keeps changing and no…
The delivery date keeps changing and no one has answers.
September 3, 2024
Reply from The RoomPlace - Online Store
Good evening Lenore, we are deeply sorry for the vendor delays. Currently you order is estimated in stock by vendor 10/23 and you are scheduled in accordance with the estimated in stock date. We will text you promptly if anything should change. Respectfully Customer care
My order has been postponed twice!
My order has been postponed twice!! I want my money back
September 5, 2024
Reply from The RoomPlace - Online Store
Good Afternoon, Royal. We are deeply sorry for the inconvenience caused and the unforeseen delay in fulfilling your order. Certainly not up to our standards or service levels. Please know we are working diligently to expedite the fulfillment and appreciate your understanding. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
Experiencing the RoomPlace not the best…
There are several pieces I would rate higher and several lower so average of that is 3 stars. My original order was cancelled without my knowledge. I called and was told the mattress was unavailable not the whole set. I wasn’t even told on the phone. The. I was sent mattresses that was not in my budget plan. Then I call and text still not told whole order was cancelled. Then I found a st that was definitely not in comparison to the original but I could do it they didn’t have size so I went to queen and it didn’t come with the same amount of pieces but I wasn’t told it. None the less it was ordered and scheduling didn’t call in the allotted time. So my ordered wasn’t going to be delivered that week so when I spoke with rep he sent an email and still no response. It was just not a great experience and this is just a summary but I won’t do it again and for the cost it is a cheaper wood that breaks if not paying attn.
September 3, 2024
Reply from The RoomPlace - Online Store
Good Afternoon, Violagene. We are deeply sorry for your experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
The dimensions were COMPLETELY off from…
The dimensions were COMPLETELY off from what they are listed ok your site! This is truly a disappointing experience. I would not recommend. Buyer beware
September 12, 2024
Reply from The RoomPlace - Online Store
Good afternoon, We are deeply sorry to hear of the website issues, we truly appreciate your feedback, so we may review and correct the website. Respectfully Customer care.
Unusually fast and easy enjoyed the…
Unusually fast and easy enjoyed the online experience a great deal
August 15, 2024
Online purchase was very easy and the…
Online purchase was very easy and the next day delivery was amazing . Quick and easy process
August 31, 2024
Overall great experience with shopping…
Overall great experience with shopping online. Great pricing and fast deliver. My only problem was during delivery. The screws on mirror were over screwed and went through the finish side.
August 28, 2024
Reply from The RoomPlace - Online Store
Good afternoon Luis, we are deeply sorry for the screws in your mirror issues. Truly not something we want for our customers either. Please text in pictures within 3 days of delivery to 1-630-785-6640 of the screw damages, and the full mirror item, along with best contact so we may reach out to you with resolution. Respectfully Customer care
I love my couch
I love my couch! Did everything online. Pretty seamless. Delivery was complete within 48 hours. Thank you!
August 26, 2024
It’s good quality and an affordable…
It’s good quality and an affordable price. The delivery is quick and friendly and I would definitely recommend the Room Place to friends and family.
August 23, 2024
When I ordered it I received an email…
When I ordered it I received an email that said 30% off everything on 8/17/24. I have been watching the furniture I purchased for a while & I paid the original price for it. That was upsetting! But, I purchased anyway because I’m in need for new.
August 18, 2024
Reply from The RoomPlace - Online Store
Good Morning, Salome. We sincerely appreciate your feedback. Please check out our info and policies page with the sale information https://www.theroomplace.com/info-and-policies You purchased our Hot Buy items which are everyday, non-discountable prices as these have been reduced to the lowest price; no sale needed; no additional discounts; cannot be combined with other discount offers. The items on your order are excluded from the current sale. Please contact us at trp@theroomplace.com if you have further questions regarding this. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
Easy access to online shopping great…
Easy access to online shopping great product second purchase within four months
August 16, 2024
I thought the room place it was good…
I thought the room place it was good but after what happened with my item not enumere, but it’s not the room place is some of the employees who works there and don’t put attention and what customers what I purchased a lot of furniture 6 months ago and I’m still waiting for my sofas and other pice to complete my whole set in my room not good at all I’m so upset.
August 14, 2024
Reply from The RoomPlace - Online Store
Good morning, we are terribly sorry once again for the delay. Albeit infrequent, at times, due to higher than expected demand, hiccups may occur along the way however, all efforts are made to expedite the delivery. Respectfully Customer Care
This is the second time I have tried to…
This is the second time I have tried to order furniture off the website and it keeps canceling my order without a reason on why.
August 11, 2024
Reply from The RoomPlace - Online Store
Good morning, we deeply are sorry to hear of your experience with online self check out order placement. With online orders they go through a deeper review process for security and fraud prevention for the peace of mind of all our customers. In store, you can skip this review process, we have 18 locations open; 17 in Illinois and 1 in Merriville IN open Monday through Saturday 10am CST to 9pm CST and Sunday 11am CST to 6pm CST. Thank you for your feedback as we are always evolving our services to our customers. Respectfully Customer care
Excellent prices…..
August 10, 2024
They gave excellent service.
June 16, 2024
Great delivery!
August 5, 2024
I’m rating less than the one my…
I’m rating less than the one my delivery was with used furniture that was dirty and ripped that I refused the driver lied saying to keep the delivery and someone will call extremely bad service all around
July 30, 2024
Reply from The RoomPlace - Online Store
Good Afternoon, Chantel. We are deeply sorry for your experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
I tried to order my bedroom furniture…
I tried to order my bedroom furniture in May and now I’m being told that it won’t arrive in the store until the end of August, and ship in September. Plus, I had to pay $400 and shipping.
May 21, 2024
Reply from The RoomPlace - Online Store
Good Morning, Eric. We are deeply sorry for the inconvenience caused and the unforeseen delay in fulfilling your order. Certainly not up to our standards or service levels. Please know we are working diligently to expedite the fulfillment and appreciate your understanding. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
Terrible experience & worst customer service
My mother placed an online order with her RoomPlace card, and purchased a sofa for me as a housewarming gift for my new home. However, the following day I received an email stating that my order was cancelled. WITH ZERO EXPLANATION WHY! The subject line read "Order Cancel" and in the body of the email, there was no text other than the order number and item. I had to follow up and call 3 times to speak to a live person to ask why. There was no explanation. I was told someone would call me to elaborate. No one called. I received an email later that day stating that the order wasn't processed because the billing and shipping addresses didn't match. I explained that it was a gift and that the PROPER PROTOCOL would have been to call the card holder (my mother) to confirm whether or not she made the purchase. No call or correspondence was made. Also, upon trying to call your customer service number between 8-9:15am CST, the recording stated that the office was closed and to call during normal business hours... which I did.
It was a very unprofessional and unfortunate experience altogether and so I ultimately decided not to replace my order and shop elsewhere.
July 25, 2024
Reply from The RoomPlace - Online Store
Good Afternoon. We are deeply sorry for your online self-checkout experience. For our customer's protection, our verification process will decline orders when the information does not fully match the Comenity accounts. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. Thank you for bringing this to our attention and for the opportunity to serve you. Respectfully, Customer Care
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