The Rosemary Company Reviews 101

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting significant improvements in hair texture, shine, and strength, with many experiencing reduced shedding and new growth. The customer service is frequently highlighted as outstanding, with people appreciating the helpfulness and quick responses from the team. Additionally, consumers often mention the swift and efficient delivery service. However, some customers reported issues with the ordering process, specifically with unintended order placements. A few people also mentioned difficulties with customer service regarding order discrepancies, and some experienced delays in receiving replies or resolutions.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and effectiveness. Many customers praise the high... See more

Quality

Customers consistently note positive experiences with product quality. Many reviewers praise the high quality... See more

Customer service

People report positive experiences with customer service. Many customers praise the excellent and outstanding... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the swift and fast... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the purchase process easy and... See more

Based on these reviews

Rated 5 out of 5 stars

I have made a few orders with this company. There products are high quality, and have really helped strengthen my hair and added new growth. Wherever I wash my hair it feels light, smells... See more

Rated 5 out of 5 stars

I've been shedding hair like mad lately, so I've been trying different gentle shampoos, with no results. I've only used this shampoo and conditioner 3 times so far, but my hair is now incredibly soft... See more

Company replied

Rated 5 out of 5 stars

Delivery of purchases happens swiftly. The instructions for using the hair oil are straightforward and simple to follow. Applying it thrice weekly before washing has made my hair more flexible and shi... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Hair Product Store

Written by the company

The Rosemary Company is a brand specialising in the development, manufacture, and retail of the UK's most popular Rosemary based products. With many benefits to skin, hair, and also health/wellbeing, there's no wonder Rosemary has become one of the most sought after products. Join 1,000's of others and let Rosemary work wonders for you!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

101 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Worth a try

I have been using the shampoo and conditioner for 5 months, and following head massage instructions. I like the quality of both and they last a long time, as you don’t need masses of product. While I can’t at this stage comment on any thickening of hair, I have noticed hair appears stronger.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love this shampoo

I absolutely love this shampoo. I Highly recommend it. Its so thick & creamy & really makes a difference to how my hair smells & feels. The owners of this company are so lovely & helpful ☺️ I love how its all natural ingredients & won't be buying elsewhere.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Review

I’m post menopausal and have noticed my hair thinning over the last couple of years. I’ve used the rosemary oil for 6 months now to give it a fair assessment. I am also part way through my first bottle of shampoo and have recently had the scalp massager when it was included as free. I would say my hair is definitely shedding far less than before and is in great condition. Not sure about regrowth but I’m happy it’s not getting any worse and overall my hair looks much better. Delivery has always been really quick and when I’ve needed customer service it’s been very good

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Finally a product that works!

My hair fall finally stopped and my scalp and hair are in such great condition now. I tried so many different products but the Rosemary Shampoo and Conditioner have done the trick! Can’t recommend highly enough. Wonderful products and friendly fast service.
When I have time I also use the scalp oil - also fabulous.
Thank you to the Rosemary Company 💕

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

This product is amazing I have really…

This product is amazing I have really struggled with hair loss and breakage post menopause and have had a dry and itchy scalp. After trying numerous salon and online products I have finally found something that actually has worked - I have lots of new hair growth especially at the hairline - the growth is stronger and I no longer have any scalp issues and much less hair shedding. I am so pleased I have finally found something that has worked and will continue to use daily. Thank you !

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous Products

Informative website, fabulous products and swift delivery. The shampoo, conditioner and oil smell so good and feel so luxurious and beneficial. Products are a pleasure to use and give excellent results.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Good stuff

I don't usually write reviews but feel this Rosemary Oil deserves one! It really is good stuff and is definitely having a positive effect on my mature, thinning hair. It's definitely made my hair feel thicker and more elastic. Even if you don't grow much new hair, what you do have will definitely improve with use! Give it a go!

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

Love The Shampoo and Conditioner

I have been using the rosemary shampoo and conditioner for several months . I felt my hair was thinning & falling out but since using these I have had lots of compliments on how thick and shiny my hair looks.
Smells lush !
My 16 year old son loves them too ❤️

Hope they bring out more products such as leave in conditioners, heat sprays etc

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Shampoo, conditioner & oil are all ‘miracles in a bottle’

Absolutely fabulous shampoo, conditioner and oil. My hair has been thinning since turning 60, I’m now 63 and I’d been losing clumps of hair every time I washed it, using my old brand. Oh my goodness, what a change! I don’t understand how it can work so quickly, but it does. The first time I used it, I noticed how luxurious the shampoo and conditioner felt. Having naturally curly hair has always been a bit of a challenge. For the past few years I used Watermans shampoo, conditioner and serum, which were great when I first started both of them, but over the last 12 months, my hair kept getting big knots in it and it was frizzy all the time if I didn’t put about eight different products on it whilst styling.
I saw the rosemary shampoo, conditioner and oil advert on Facebook and immediately went on trustpilot to see reviews of it on there. All the comments were fabulous for the products and also for the Customer Service. I can wholeheartedly say that this is true. My shampoo conditioner and oil arrived really quickly, was well packaged thoughtfully so , keeping in mind being environmentally friendly and not wasteful. The shampoo was fabulous and my hair felt really clean and moisturised … not that horrible squeaky clean where all the oils have been stripped out of your hair and your hair ends up in knots and frizz even before conditioning. This shampoo and conditioner is nothing short of miraculous, for me anyway. The conditioner is beautiful and made combing through with a wide toothed comb as easy as anything. Now the real magic was evident. No clumps of hair falling out and my hair was totally transformed. It brought my natural curl pattern out, my hair was beautifully moisturised and I decided to let it dry naturally, which has never been successful before, as drying naturally used to take my frizz level to truly awful levels. Not with this Rosemary shampoo and conditioner though, they are a ‘miracle in a bottle’! I now wash my hair just once a week and it stays feeling beautiful every day in between washes & no hair shedding in my brush either!
I’m hooked on this! When my first lot of shampoo and conditioner was running out, I ordered a whole years worth of shampoo and conditioner immediately. I also use the oil which I put on my scalp every other night, just a little is needed if you have shoulder length fine but a lot of it hair like me and I then massage it in for 5 minutes. In the morning my hair doesn’t feel greasy or oily, it’s been absorbed in and my hair isn’t frizzy. I don’t tend to do this nightly though, as advised, as for me personally it’s enough to do it every other night. I love, Love, LOVE this brand! I wish they also made styling products too, I would definitely buy them! Fingers crossed that may be in their future plans for the product!

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great for hair and scalp.

Rosemary oil is a great product, clean and free of chemicals and it is very effective. My hair and scalp feel very healthy ever since I have been using it.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Products and Service

I cannot fault my customer experiences with The Rosemary Company. I have ordered their shampoo and conditioner multiple times and delivery is always speedy and nicely packed. I have naturally curly hair on the dry side and I am mid fifties so it is starting to thin somewhat. My hair loves their shampoo & conditioner and it has, I think, helped arrest the thinning. I also received a free scalp massager which is a really nice item and relaxes me when I use it.
I highly recommend and am not remotely interested in buying anything else now including "curly girl" products. Nope!

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

I can’t remember my hair ever feeling…

I can’t remember my hair ever feeling this soft and healthy and I’ve also got lots of fluffy new growth! I particularly love the conditioner which is amazing all on its own and have been recommending these products to friends.

April 11, 2026
Unprompted review

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