Not cheap, but an absolutely brilliant job,the rug looks brand new.cannot fault. Customer service is first class, premises bright and clean. Would recommend.
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2 hall rugs that I inherited from the in-laws they are cream and beautiful and probably not what should be used in a home in Kalgoorlie with mine workers dogs cats and a cleaner that never moved them... See more
Company replied
great service, good product, cleaned rugs beautifully. A little difficulty with payment system at counter. confusion, couldn't pay eftpos, had to pay credit card. Seemed a long process to get the inv... See more
Company replied
Brilliant - from the first phone contact to the end result, The Rug Cleaning Company were a pleasure to deal with, and so wonderfully professional. The quote process was easy, then arranging pick-up f... See more
Company replied
Company details
Information provided by various external sources
The Rug Cleaning Company. All rugs require special care and attention. Professional rug cleaning, Restoration, Repairs. We use a revolutionary rug cleaning system. Call 1300 697 847 for a enquiries or a Free quote
Contact info
Unit 2, 145 Vulcan Road, Canning Vale, 6155, Canning Vale, Australia
- 1300 697847
- Info@therugcleaningcompany.com.au
- therugcleaningcompany.com.au
4.7
Excellent
181 reviews
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Reply from The Rug Cleaning Company
Hi Lorna,
That's brilliant! Thanks for letting us know.
Regards
The Rug Cleaning Team
Great Service
Great Service. Staff at all levels were efficient and friendly. Pick up and delivery teams arrived on time. Inspection of the carpet before cleaning identified a possible problem. Trudy (I hope that’s correct) arranged for a carpet repair person to make an assessment.
I have no hesitation in recommending The Rug Cleaning Company to anyone.
March 28, 2020
Unprompted review
Reply from The Rug Cleaning Company
Hi Maria,
We're glad you were happy with our service. Enjoy your beautiful rug.
Regards
The Rug Cleaning Team
Disappointed customer
I am disappointed in the job that was done on my very expensive rug. There are dark lines on the rug which appear to be dirt and the colour has faded. Unfortunately these things only became obvious after the 48 hour policy had passed. I am also disappointed with receiving no response to my email outlining my issues. I couldn’t recommend this company to anyone.
February 27, 2020
Unprompted review
Reply from The Rug Cleaning Company
Hi Kerry. Thank you for taking the time to post a review. Following is the reply emailed on the 11th Feb in response to your email received earlier the same day. A photo of the rug prior to cleaning was attached which showed the area of concern, for comparison with the after photo, which you included in your email. We invited you to contact us if you had any further questions. We are sorry you were disappointed and that my email was either missed or did not reach your inbox.
"We are always happy to hear from a customer when they are not satisfied so I'm glad you emailed to let us know about the dark lines on your rug.
I have had a look at the pre cleaning photos. The lines in question are present. They are a characteristic of this type of rug and are not caused by soiling. Cleaning can make these types of anomalies more prominent as the lines where obscured with soiling and less noticeable prior to cleaning.
I have attached a photo which shows the area of concern prior to cleaning.
If you have any questions, please contact me."
Kind regards
The Rug Cleaning Team
Very happy with my freshly cleaned rug
Very happy with my freshly cleaned rug. Would recommend your company to anyone needing to have expensive rugs cleaned.
February 10, 2020
Unprompted review
Reply from The Rug Cleaning Company
Hi Anne,
Glad you are happy with the cleaning results. Enjoy your beautiful rug.
Regards
The Rug Cleaning Team
Was a professional clean
Was a professional clean. Rugs came up great. Always let me know what was happening
February 9, 2020
Unprompted review
Reply from The Rug Cleaning Company
Thanks Donna,
Glad you are happy with the cleaning results.
Regards
The Rug Cleaning Team
I know very company asks for reviews…
I know very company asks for reviews and comments, I have ignored it once. Not because you gave bad service, I’m just over filling in reports and being asked. My time is valuable too.
Please don’t send any more now or in the future.
February 9, 2020
Unprompted review
Reply from The Rug Cleaning Company
HI Wendy,
Thanks for letting us know. Totally understand where you are coming from. The most effective way of ensuring no more review requests is to click unsubscribe at the bottom of the email.
Regards
The Rug Cleaning Team
Staff were friendly and professional to…
Staff were friendly and professional to deal with. The rug was cleaned to a high standard and we were very happy with the results. We will definitely continue to use your services.
February 7, 2020
Unprompted review
Reply from The Rug Cleaning Company
HI Allison,
Glad to hear you will be using The Rug Cleaning Co again. Thanks for letting us know.
Regards
The Rug Cleaning team
Reply from The Rug Cleaning Company
Hi Brenda,
Glad we hit the mark in both service and quality of cleaning. Thanks for letting us know.
Regards
The Rug Cleaning Team
Friendly service
Friendly service. My rugs were cleaned beautifully and prices were reasonable. Very happy with the results.
February 7, 2020
Unprompted review
Reply from The Rug Cleaning Company
Hi Christine
Always good to hear we achieved our goal of great service and great results. Thanks for taking the time to let us know.
Regards
The Rug Cleaning Team
Great result beyond my expectation.
Great result beyond my expectation at a reasonable price. Have used them twice already and will be directing my son here soon.
February 2, 2020
Unprompted review
Reply from The Rug Cleaning Company
Hi Tony,
Thanks for your patronage. Glad you find our service and cleaning results consistently above expectation.
Regards
The Rug Cleaning Team
Cleaning of Turkish Kilim
Very efficient, professional communication at all times and impressive cleaning results.
January 31, 2020
Unprompted review
Reply from The Rug Cleaning Company
Hi Clint,
We love looking after our clients rugs and delivering great cleaning results.
Regards
The Rug Cleaning Team
Reply from The Rug Cleaning Company
Hi Ron,
The rug cleaning team find it very rewarding to revitalise beautiful old rugs. Glad your rug is still in service 25 years on.
Regards
The Rug Cleaning team
Great friendly service and rug came up…
Great friendly service and rug came up spotless.
January 31, 2020
Unprompted review
Reply from The Rug Cleaning Company
Thanks Ken,
We have a great rug cleaning team who enjoy bringing a bit of sparkle back to clients rugs. Glad you were happy with the job.
Regards
The Rug Cleaning Team
Rug cleaned to a high standard
Rug cleaned to a high standard in a timely manner
January 31, 2020
Unprompted review
Reply from The Rug Cleaning Company
Hi Laura,
The rug cleaning team aim high and we are glad we hit the mark. Enjoy your beautiful rug !
You can trust the Rug Cleaning Co
The Rug Cleaning Co was a great help. I felt that they really cared about my rug and they gave good advice, picked up my rug and returned it at the prearranged time. I would trust them with any of my rugs.
January 31, 2020
Unprompted review
Reply from The Rug Cleaning Company
Hi Valerie,
Thanks for trusting us with your gorgeous rug. We're all glad that you were happy with the cleaning result,
Regards
The Rug Cleaning Team
I haven’t laid out rugs as yet however…
I haven’t laid out rugs as yet however your service was excellent
January 31, 2020
Unprompted review
Reply from The Rug Cleaning Company
Hi Suzanne,
Thanks for letting us know.
Regards The Rug Cleaning Team
Great service
January 16, 2020
Unprompted review
Reply from The Rug Cleaning Company
Hi Margaret
That's great! Thanks for letting us know.
Regards
The Rug Cleaning Team.
Great service
Great service. My rug was ready to be picked up earlier than expected and it came out like brand new.
Thanks
January 16, 2020
Unprompted review
Reply from The Rug Cleaning Company
Hi Stacey
Thanks for letting us know you are so happy with your clean rug .
Regards
The Rug Cleaning Team.
So professional and quick
So professional and quick! All the things you appreciate from a good service company, My rug and runner look like new again! I'll be telling all my friends!!!
January 13, 2020
Unprompted review
Reply from The Rug Cleaning Company
Hi Maggie
Fantastic! I'm glad our service met your expectations and that you are equally happy with your clean rugs. Thanks for passing the word on to your friends.
Regards
The Rug Cleaning Team.
Great service start to finish
Great service start to finish. Good price and excellent job of cleaning our much loved but very grubby rug!
January 13, 2020
Unprompted review
Reply from The Rug Cleaning Company
Thanks Amanda. We're glad you can continue to enjoy your revitalised rug
Regards
The Rug Cleaning Team
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