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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with their orders and the delivery service, frequently reporting extensive delays that far exceeded the advertised delivery times. People often found themselves waiting weeks or even months beyond the promised dates, with some orders never arriving. Reviewers also noted a lack of proactive communication and unresponsiveness from the company, making it difficult to get updates or accurate information about their orders. However, some customers were satisfied with the product quality, describing the desks as well-made, sturdy, and worth the wait once they eventually arrived.

What people talk about most

Order

Customers had ambiguous experiences with order. Many reviewers report significant delays in receiving their... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers report significant delays, with some... See more

Product

Reviewers highlight positive aspects of the product. Many customers are very happy with the quality of the... See more

Response time

Reviewers mention ambiguous feedback about response time. Many customers report significant delays and a lack... See more

Quality

People report positive experiences with quality. Customers are very happy with the quality of the wood and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I ordered a desk on 22nd Feb. It's now 21st April and there is no desk. They don't reply to my emails asking what's going on. I've had no contact from them since 8th April. Either they've gone... See more

Rated 1 out of 5 stars

The Rustic Grove is the same company as SolidSpace.uk. If you check out their TP reviews, it is the exact same story. The same business completely ignoring paying customers. Adding to the revie... See more

Rated 1 out of 5 stars

Ordered 2 desks on 16th March and still not arrived. They’ve only responded to one of my emails with: Really sorry for the delay, we've had a lot of issues which have put us behind schedule.... See more


2.6

Poor

TrustScore 2.5 out of 5

43 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Good quality desk

I got a really nice, good-quality desk at exactly the size and shape I wanted. Really good customer service - the team were super helpful with sorting out delivery after I gave the wrong address details to start with.

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer support

Amazing customer support, Desk came at the time they said , amazing quality will definitely be buying from them again ! would recommend to anyone!

March 27, 2024
Unprompted review

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