The Saber Factory Reviews 336

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are highly satisfied with the product's quality, noting its amazing build, attention to detail, and realistic feel. People appreciate the exceptional customer service, highlighting helpful and responsive interactions, and the overall user experience is described as excellent and easy. The packaging is also frequently praised for ensuring safe transport and protection of the items, and many found the products to be exactly as advertised. However, some customers experienced issues with delivery, citing long shipping times and a lack of communication regarding their orders. A few other people also felt that the product configuration was difficult, especially with a single button controlling multiple functions, and some reported receiving products with loose parts or intermittent battery problems.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the high quality construction,... See more

Quality

Customers had positive experiences with quality, highlighting the high-quality construction, premium... See more

Delivery service

Users describe ambiguous interactions with the delivery service, with many experiencing long shipping times,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as exceptional,... See more

User experience

People report positive experiences with user experience, with many describing it as pleasant and magnificent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic. The quality of the Graflex Episode IV Skywalker saber is amazing. The attention to detail is something to behold and it feels top quality and a good weight. An elegant wea... See more

Rated 5 out of 5 stars

Saber Factory hilts have an amazing build quality, good weight and great features. They look just like the hilts seen in the movies, making these props a perfect addition to ones collection. Produc... See more

Rated 5 out of 5 stars

A great product - feels almost like what a "real" lightsaber would in mind. There is internal power coils, catridges.... feels heavy and quality Hint - The blade colour options are bit hard to o... See more

Rated 5 out of 5 stars

5+ star experience. The products were great. The shipment came in earlier than expected. I emailed Kevin to add articles to an existing order and he made that super smooth and included with the... See more


Company details

  1. Collectibles Store
  2. Hobby Store
  3. Sporting Goods Store

Written by the company

Whether you're looking for a lightsaber replica for cosplay or your collection display, we have it. We also cater to the experienced duelists and training academy pupil looking for a sturdy and stylish fencing weapon. The Saber Factory is based in France and we sell worldwide to more than 60 countries, with our 2 warehouses in the USA and our manufacturer's facilities in China. We started in 2022 after 5 years of experience in the pop-culture retail business. Through owning and managing one of the largest independent geek merch physical store in France, we met a passionate community of like-minded people on a daily basis. We also know about good customer service and accountability towards each person for having served 50.000+ customers. Those values and passion we carried over to our new e-commerce venture: The Saber Factory, where we have grown to become one of the leading distributors of Nexus Sabers around the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

336 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very happy with new light saber!!

This was the third saber purchased from The Saber Factory. I am extremely happy with the quality of this beautiful saber. Ordering is simple. Delivery was very much on time. I trust The Saber Factory to deliver beautiful sabers and great service.

March 13, 2025
Rated 5 out of 5 stars

We got the sabers delivered on time and…

We got the sabers delivered on time and they were of great quality. We've been using them for organized play-fighting with children. It's noisy and sometimes chaotic, but the sabers have been fine. We expect to be able to use them for many months and years.

August 25, 2024
Rated 5 out of 5 stars

Excellent customer service!

The contact worked with me on a piece my granddaughter lost for her lightsaber. He requested pictures and identified the missing piece. Mailed to us right away and she was so happy!!

February 6, 2025
Rated 5 out of 5 stars

Prompt service, amazing quality

My second time ordering from The Saber Factory. Their delivery times are excellent give current geopolitical circumstances. The quality of their sabers are amazing. I have a few more pieces I want to get for my collection and I will definitely order from The Saber Factory.

February 3, 2025
Rated 1 out of 5 stars

You canceled my order because you…

You canceled my order because you wouldn't honor your own promo code even when the code processed successfully.

January 20, 2025
The Saber Factory logo

Reply from The Saber Factory

Hello there 👋
The offer was a Buy One Get One Free CLEARANCE SALE detailed on the RTS collection page as only available for Ready-to-Ship lightsabers in our US domestic warehouse, as part of a Clearance Sale.

Promo codes are generic and cannot target one of our shipping locations, so these sales conditions were made explicit in the event someone would apply the code to our made-on-order items.

Additional guidance is provided to help you make sure you order from the US warehouse rather than from factory. Namely the product availability info on the saber page and your checkout shipping method being either US Domestic or International Shipping.

Because your order contained a made-on-order saber with international shipping, it didn't fit in our US Clearance Sale and we had to cancel it.

I reached out to you via email to immediately explain. Even if it was perfectly unintentional on your part which I understand, please understand that we still can't allow to part ways with our product at 50% off unless it was the inventory we were trying to clear out the warehouse, justifying our Buy One Get One Free offer and its limited conditions.

MTFBWY
Kevin

Rated 4 out of 5 stars

Love the feel of hilts in hand

Love the feel of the products and the features through the app. Communications was great on they order and status. Two things that caused loss of a star; recommend 3 hex screws, minimum, to hold the blade in hilt and, it would be nice if the charge port would use a USB C.

December 15, 2024
The Saber Factory logo

Reply from The Saber Factory

Hi Robert. Thanks for the review. I actually strongly recommend to only use one screw for blade retention, see my videos on the youtube channel, there’s a First Steps playlist with a video on this.
MTFBWY

Rated 5 out of 5 stars

Handle issues like a champ

Only saber company I will ever use! Was accidentally sent two mirrors from a different section of the warehouse instead of my two lightsabers. After an investigation on his end (took less than a day!) the lightsabers were issued to me and I was sent a return label for the mirrors. They arrived after some time (the California fires caused the delay not there fault) and work perfectly, will definitely be buying more in the future!

January 17, 2025
Unprompted review
Rated 1 out of 5 stars

I guess there are different types of…

I guess there are different types of saber hilts because my connector doesn’t even fit the threaded portion of the hilts on either of my sabers. Kinda confused and dissatisfied.

December 11, 2024
The Saber Factory logo

Reply from The Saber Factory

Hi Xavier. I’m surprised you would leave such a tough rating that really damages my reputation. I have not had the opportunity to talk with you on our support chat so I don’t know which sabers you were hoping to use with the coupler you bought. I would have been able to tell you if that’s compatible or not beforehand.

The coupler is named and described as being a VHC accessory compatible with VHC sabers using the same threading size.
I always make sure to provide detailed descriptions stating that only compatible sabers can work with them. Because I do not see any other order from you with us I strongly suppose your saber was not a Nexus Saber with VHC threads.

I’m sorry you ordered the wrong part but I have made my best effort to properly inform compatibility and hope you find the kindness to change your review.

Sincerely
Kevin

Rated 5 out of 5 stars

Fantastic 🙂

Easy to navigate site with appropriate information thereon in respect of both products and delivery details/timescales etc. Product arrived well packaged and quality of product excellent. Partner loves his new darth vader saber which sits proudly in front of his vader helmet and hero trooper helmet both from Andrew Ainsworth.

December 7, 2024

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