While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of repairs and products, often noting that items look brand new or even better than before. Many people highlight the exceptional staff and service, appreciating their communication, professionalism, and skill. The pricing is also frequently mentioned as reasonable, making the service a valuable alternative to discarding damaged items. However, some customers also noted occasional issues with the service, including missed repairs, poorly executed fixes that remained visible, or items being returned with original damage still present.

What people talk about most

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of repairs,... See more

Product

Customers consistently note positive experiences with product repairs, highlighting the remarkable and often... See more

Staff

Customers had positive experiences with staff, praising their skill, communication, and helpfulness.... See more

Service

People report positive experiences with service. Customers frequently praise the quick and easy process, with... See more

Price

Users describe positive interactions with price, often highlighting that the service was not overly expensive... See more

Based on these reviews

Rated 5 out of 5 stars

Selina Latour let her artistry run free with some spectacular, unique, refined and practical fixes to a favourite Icelandic jumper to allow it another 30years of abuse. A really pleased customer at th... See more

Rated 5 out of 5 stars

Nicole Akong did a brilliant repair job on my very fine knit cashmere jumper which had several moth holes. In fact she discovered quite a few more holes than the 4 I had found - and communicated well... See more

Rated 5 out of 5 stars

I had an old bomber jacket where the lining had completely disintegrated - looked fine on the outside but inside it was a mess. I wasn't sure whether fixing it would be worth the trouble and expense... See more

Rated 5 out of 5 stars

This platform is great! Suzy Woods did a fabulous job on restoring my tired, old Anya Hindmarch handbag to its original condition. The colour (white) was faded all over and the edges/handles were wor... See more


Company details

  1. Clothing Alteration Service
  2. Dressmaker
  3. Leather Cleaning Service
  4. Leather Repair Service
  5. Shoe Repair Shop
  6. Tailor

Written by the company

Specialist alteration and repair services for luxury clothing, bags and footwear. The Seam allows you find and connect with local, specialist Makers in your community who can help you to make alterations and repairs to your favourite items. Our business was founded in 2020 and currently offer services across the UK, working in partnership with some of the largest retailers and brands including Net-a-Porter, COS, Matches Fashion and more. Our most popular services include: Handbag Restoration; Handbag Repairs; Handbag Cleaning; Footwear Repair and Restoration; Wool Repairs; Clothing Repairs and more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

136 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fashion Emergency - Rescued by Experts!

A vintage Vivienne Westwood jumper that I'd had for twenty odd years got caught in a zipper, leaving a nasty tear. I found The Seam online, and was able to post the details of the repair quickly and easily. I was put in touch with Lyudmilla, one of their experts, who gave me a very reasonable estimate upfront. Sent off the garment registered delivery, and received it back a few weeks later, looking as good as new. Lyudmilla kept me posted on every stage of the process, great communication throughout, and I'm absolutely delighted with her work. Would recommend The Seam to anyone for professional work, ease of use and great customer service.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Diana W has done an amazing job…

Diana W has done an amazing job inserting a zip into a fleece hoodie to create a jacket. The care and attention to making the garment look good has been superb. Diana always responds to messages and has been extremely helpful.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great comms

Great comms - The repair carried out by Skye P was excellent - I genuinely couldn’t be more pleased -

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful service..

I used this service by The Seam to repair a hole in my husband’s lined sweater. I had thought that it was possibly beyond repair due to the size of the hole. Having contacted The Seam, and after providing an image and détails of the damage I was put in touch was one of their wonderful and skilled clothing repairers.

I simply packaged it up and sent it off. Once it had arrived at its destination I was updated by Theo that it had been received. After they had performed, what can only be described as a remarkable repair, I was once again contacted to let me know the sweater had been dispatched.

My husband (and I) are utterly delighted with the result as it would have cost more than £200 to replace this garment. The hole which was in the middle front of the sweater is almost invisible thanks to Theo’s amazing skill. We would highly recommend this service which was also not overly expensive 🙏

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Theo Thomson the magic-worker!!

Theo Thomson exceeded all my expectations in invisible mending two moth-eaten cashmere jumpers. I can’t even see where the holes were! I’m so grateful to Theo for bringing these jumpers back to life - thank you Theo for being a wonderful magician!!

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Lyudmilla Alves worked her magic on…

Lyudmilla Alves worked her magic on repairing three knitwear items. She was great at communicating and setting expectations. Everything turned out exactly as she described, the invisible repairs are amazing and the items fully restored. Highly recommend.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

What a great service

What a great service, sent my boots off to be repaired on the Saturday and they were fixed and sent back to me by the Thursday. Cannot recommend the seam and cobbler, Scott enough!

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish I was truly…

From start to finish I was truly impressed with the effeciant communication, booking process from customer service through to your chosen craftman. A major plus point, is that you are given a direct line of communication with your chosen craftman, which I found very useful.
I used the services of Elodie, who did an amazing restoration in replacing & and colour matching a classic burberry bag strap and piping which were worn & damaged.
Elodie did a fantastic job with the color match piping and new handle
straps. My burberry bag is good as new! One happy customer!
I highly recommend the services of Elodie Gilkson and the Seam.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Cashmere repairs - Lyudmilla

Lyudmilla made some repairs to two cashmere sweaters for me. The damage was quite significant (or so I thought) but she has made them look like the damage was never there. Amazing workmanship. She has saved me quite a bit of money and brought them back to life. I am truly gobsmacked. I will definitely be using this service again and wouldn’t hesitate to recommend the seam to other potential customers. Fantastic service, I’m very pleased.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Paola Zappulla


Dear Paola

Re:
Voyage • Leather trousers
Repair ∙ 137113
Paola Zappulla

Paola repaired and restored the damage to the lower end of these beloved Voyage Leather trousers which , for me, are irreplaceable….

I have owned these, one-off, Voyage leather trousers for more than 20 years…

Using her skill, patience and understanding she returned this treasured item back to there original glory🤩

I am forever grateful to her genius and sensitivity!!

Thankyou Paola

Jeremiah❤️

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful repair of an old friend !

I sent a very old and much loved cardigan off for repairs of multiple holes - both big and small as well as disintegrated cuffs and missing button . Yakshi was fantastic right from the very beginning to the final return of my. Cardy in an almost better than new condition . Communication was amazing and the work done really skillful . I am going to love my cardy for years to come and I feel pleased to have done my bit for the planet as well . Thank you so much to the seam - I recommend to everyone !!

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic quality of wool jumper mending

The Seam connected me with Fraser Bruce Miller who mended my two woolen jumpers to a very high quality. I was impressed by how perfectly he had matched the colour and type of wool, to the extent that I couldn’t see any evidence of the previous holes. Money very well spent!

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Salt damage to leather shoe.

My almost new leather shoes had salt damage which had left one of them with awful red patches. The result of Tessa’s repair has left them looking absolutely superb and better than new. Tessa was a pleasure to deal with and I couldn’t recommend The Seam highly enough. Thank you.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

I have sent in my merino sweater to…

I have sent in my merino sweater to repair a small hole.
Although it took a very long time, I have to say that Lyudmila did an incredible job and is the first example of true invisible mending that I've encountered.

February 5, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look