The Senior Move Partnership Reviews 

44
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Karen was lovely and efficient. She helped us with my in-law's move from the house they had spent 68 years in. She was friendly, compassionate, assertive when needed so that we could respect our deadl... See more

Rated 5 out of 5 stars

Dawn Rowley -Downsizing Move Support We used Dawn to help move our partents, both in their 90s. She was brilliant. Super efficient and super kind and considerate. Not living close to our parents, I... See more

Rated 5 out of 5 stars

Natalie was an absolute Godsend to me. I was able to do a lot of the non-physical aspects eg. notifying change of address myself but when it came to the physical aspects eg unpacking I don’t know how... See more

Company replied

Rated 5 out of 5 stars

Reliable, flexible, sensitive, professional service. We were impressed at how much time was taken to get to know us and what was needed and to think of ways to make the process kinder and more persona... See more

Company replied

Company details

  1. Moving and Storage Service
  2. Assisted Living Facility
  3. Retirement Community
  4. Retirement Home

Written by the company

The Senior Move Partnership specialises in senior relocation services, Working with residential developers, nursing homes and private clients our trained, compassionate Senior Move Managers take the stress hard work and worry of moving home later in life.


Contact info

4.8

Excellent

TrustScore 5 out of 5

44 reviews

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4.8

All reviews

(44)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

Karen Williams assisted my dad’s move…

Karen Williams assisted my dad’s move from his house to his new retirement flat. Karen helped to make a stressful experience much easier and I could not have done it all without her ! Karen went over and above to support me and assist dad with organising clearance, charity donations and most importantly, unpacking on moving day . Thank you Karen .

January 28, 2025
Unprompted review
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Reply from The Senior Move Partnership

Thank you so much for your lovely review. We’re so pleased Karen was there to support both you and your dad through such an important move. From organising clearances to unpacking on the day, she really does go the extra mile—and we’ll make sure she sees your kind words. Wishing your dad all the best in his new retirement flat!

Rated 5 out of 5 stars

Reliable, flexible, sensitive, friendly

Reliable, flexible, sensitive, professional service. We were impressed at how much time was taken to get to know us and what was needed and to think of ways to make the process kinder and more personalised. Lots of little touches to build trust and reduce stress where it would otherwise have been an overwhelming situation. We would have struggled without this invaluable help.

December 5, 2024
Unprompted review
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Reply from The Senior Move Partnership

Dear Christopher. Thank you so much for your heartfelt review. We’re delighted to hear that our team’s friendly and personalised approach helped make a potentially overwhelming time feel more manageable. Taking the time to get to know our clients and ease the stress of moving is exactly what we aim for. We’re so glad we could be there for you when it mattered most.

Rated 5 out of 5 stars

Claire Lawrence was brilliant

Worked very closely with Claire Lawrence in moving some clients from their large house to a retirement property and she was excellent.
Taking the stresses out of that sort of downsize is a massive factor and she was absolutely on the ball with everything, despite changes in timescales and requests for different bits of furniture.

December 19, 2024
Unprompted review
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Reply from The Senior Move Partnership

Thank you for your wonderful feedback! We’re delighted to hear that Claire provided such excellent support and helped make the downsizing process as smooth as possible. Managing timescale changes and furniture requests can be challenging, so it’s fantastic to know that everything was handled seamlessly and alleviated the stress of the move.

Rated 5 out of 5 stars

Dawn was absolutely amazing in helping…

Dawn was absolutely amazing in helping my sister and I relocate our Dad, aged 86 to his new retirement apartment.
Dawn was very professional throughout the process and was able to give us lots of help and advice along the way to ensure that the furniture and items we didn’t need, could be used appropriately.
10/10 for Dawn’s packing skills too, very precious glasses ( over 50 years old ) all arrived in tact 🥂

December 16, 2024
Unprompted review
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Reply from The Senior Move Partnership

Thank you for your kind words about Dawn! We’re so pleased she could provide professional support and ensure everything, including your treasured items, arrived safely. We wish your dad all the best in his new apartment!

Rated 5 out of 5 stars

Dawn was incredible couldn’t believe…

Dawn was incredible couldn’t believe how she got the
kitchen set up for me on my recent move. Such a lovely lady thank you Dawn for all your hard work.

September 27, 2024
Unprompted review
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Reply from The Senior Move Partnership

Thank you Susan for your lovely review! We're so glad Dawn could help you with your move. Please reach out if you need any further assistance.

Rated 5 out of 5 stars

Excellent help given

Excellent help given. Made moving a pleasure

September 17, 2024
Unprompted review
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Reply from The Senior Move Partnership

We're so pleased that we could help with your move. We wish you all the best in your new home!

Rated 5 out of 5 stars

Dawn helped make a stressful experience…

Dawn helped make a stressful experience much easier and I could not of done it without her support
She unpacked my kitchen boxes and stored everything away whilst I looked after my 16 year old dog snoopy.

September 6, 2024
Unprompted review
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Reply from The Senior Move Partnership

Thank you for your lovely feedback! We're so pleased Dawn could make the move easier for you, especially with Snoopy to care for. It’s great to hear she helped get your kitchen sorted, so you could focus on what matters most. All the best to you both in your new home!

Rated 5 out of 5 stars

Marcus and Tracey Muir from the Senior Move Partnership

Marcus and Tracey Muir from the Senior Move Partnership were extremely helpful when I moved home last month.Marcus measured my furniture and drew up room plans. I was downsizing so needed to know how much I could take to my apartment. Tracey helped me deal with dealing with the change of address. Marcus came back on the day of the move and they both came back the next day to help unpack. I was very impressed by their speed and efficiency. Everyone is surprised at how tidy my apartment is.

August 23, 2024
Unprompted review
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Reply from The Senior Move Partnership

Dear Joan
Thank you for your lovely feedback! We’re so glad Marcus and Tracey could make your move smoother. It’s wonderful to hear they were able to assist with all the downsizing, from room planning to unpacking. Wishing you all the best in your tidy home!

Rated 5 out of 5 stars

Many thanks Karen for all your help

Karen Williams helped my mum with downsizing when leaving her bungalow to move into her new flat. She gave valuable advice and was excellent in taking some items away for charity herself. She helped with packing at the bungalow and unpacking at the flat and want over and above to ensure that everything was unpacked before she left mum's new flat, even though it was late in the evening. I would highly recommend, this caring and professional lady and her company.

June 4, 2024
Unprompted review
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Reply from The Senior Move Partnership

Thank you so much for your kind words. We're delighted to hear that Karen Williams was able to provide such valuable assistance to your mum during her move. Your recommendation means a lot to us, and we truly appreciate your trust in our services.

Please don’t hesitate to reach out if you or your mum need any further assistance in the future!

Rated 5 out of 5 stars

Downsizing and House Clearance

Lisa Mantels help made the house clearance experience go very smoothly. She offered practical advise, was very reliable. Her help in contacting the charity and clearance companies on our behalf meant the whole process was completed very quickly and efficiently.

July 11, 2024
Unprompted review
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Reply from The Senior Move Partnership

Dear Julie,

Thank you for your kind words. We're delighted that Lisa made your house clearance experience smooth and efficient, and we're glad she could assist with coordinating the process so quickly.

If you need further assistance, feel free to get back in touch.

Rated 5 out of 5 stars

Kate Dufton was so helpful from the…

Kate Dufton was so helpful from the very first contact. She had many helpful suggestions, was organised, very friendly, caring and calming. Communication is so important and Kate kept in touch regularly with updates and to see if she could help in any way.

She certainly reduced the stress associated with moving.

July 5, 2024
Unprompted review
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Reply from The Senior Move Partnership

Thank you for your wonderful feedback. We're thrilled to hear that Kate was so helpful throughout your move. We believe that the friendly, caring approach and regular updates of our Senior Move Managers truly make a difference in reducing the stress of moving.

If you need further assistance, please reach out anytime.

Rated 5 out of 5 stars

A Karen Williams moving masterclass

I was lucky enough to have help from Karen Williams who recently worked with us as we moved a relative into a residential home. She helped the process in numerous ways, packing, charity shop runs, organising collections, unpacking and was in general an incredibly useful resource. I would also note Karen’s ability and willingness to have the necessary awkward conversations that come with a downsizing move which was so important in ensuring my relative could start afresh in a new home without it feeling over crowded. Highly recommended.

July 16, 2024
Unprompted review
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Reply from The Senior Move Partnership

Dear Robert
Thank you for your fantastic feedback. We're delighted that Karen was able to assist you so comprehensively during your relative's move. Her ability to handle all aspects, including the difficult conversations, is truly invaluable and we also highly recommend her!

Rated 5 out of 5 stars

I had Karen Williams to help with my…

I had Karen Williams to help with my dad's moving process. Karen was a wonderful help. She was so organised and efficient. I have been very stressed trying to sort out dad's belonging as he is down sizing from a 4 bed house, to a one bed. Nothing was too much trouble for her. She gave me so many ideas and even helped me empty the garage. She even took loads of stuff to the charity shops for me. She was lovely. I can not thank her enough. I highly recommend using the service if they are all like her.

July 8, 2024
Unprompted review
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Reply from The Senior Move Partnership

Dear Tracey
Thank you for your kind review. We're thrilled to hear that Karen was such a wonderful help during your dad's move.

We appreciate your high recommendation and are glad that we were able to help your father with the challenges that downsizing can bring.

Rated 5 out of 5 stars

Excellent service from Dawn Rowley

We used the service of Dawn Rowley to help with our downsizing move. She was very helpful, she took everything in her stride and nothing was too much trouble. Excellent service and would highly recommend Dawn to help with your move.

June 7, 2024
Unprompted review
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Reply from The Senior Move Partnership

Thank you, Gillian. We are delighted to hear that Dawn, one of our Senior Move Partners, was so helpful with assisting you with downsizing. Thank you for the recommendation!

Rated 5 out of 5 stars

A wonderful visit from Dawn.

Dawn spotted where she could be the most effective in the time available. She made brilliant suggestions and, with my complete agreement carried them out. Her visit was very useful and she was very helpful and courteous.

May 10, 2024
Unprompted review
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Reply from The Senior Move Partnership

Thanks, Peter, for your kind words! We're thrilled to hear that Dawn was able to assist you effectively and courteously. We're glad her visit was helpful and that her suggestions made such a
positive impact.

Rated 5 out of 5 stars

A very valuable service

I was not looking forward to downsizing ready for moving but the lovely Dawn Rowley was a blessing in disguise. She was so helpful and it was a joy to look forward to each visit from her. I would recommend her and her services to any one. She could not be faulted and the fact that she was so into re cycling was brilliant. I didnt know this type of service existed but thank goodness it does.

April 25, 2024
Unprompted review
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Reply from The Senior Move Partnership

Dear Patricia,

Thank you so much for taking the time to share your recent experience with The Senior Move Partnership. We believe that downsizing and moving should be as stress-free as possible, and we're delighted to hear that Dawn Rowley made it such a positive experience.

Should you ever require assistance in the future or if you know anyone in need of similar services, please don't hesitate to reach out. We're here to help!

Rated 5 out of 5 stars

Karen was amazing

Karen was great. I was downsizing from a three bedroom house. Karen helped sort out what needs throwing out, what was to be kept,what can go to charity. She bagged and boxed everything. Arranged charity collection, and house clearance. Checked in over the phone to make sure all ok. Couldn’t be more grateful and very thankful to her.

March 15, 2024
Unprompted review
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Reply from The Senior Move Partnership

Dear Elva,

We're thrilled to hear that Karen provided such valuable assistance during your downsizing process. Here at The Senior Move Partnership, we understand that downsizing can be a daunting task, especially when transitioning from a larger space like a three-bedroom house. That's why we're so grateful to have team members like Karen who go above and beyond to provide personalised support and guidance every step of the way.

Thank you for entrusting us with your downsizing journey, and please know that we're here for you whenever you need assistance in the future.

Rated 2 out of 5 stars

£1000 for 13 hours

I was surprised that for £1000 it only entitled me to 13 hours of help. Part of this was travel time which was an hour each way. So for the 2 hours I had at home, an extra 4 hours (making a total of 6 hours ) was allocated to travel and going to the charity shop.

April 19, 2024
Unprompted review
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Reply from The Senior Move Partnership

We are sorry to read your review of our services, especially since both you and your husband were very happy at the time. Upon investigating your comments, we can confirm that no travel time was charged, as we simply do not do that, and the 6 hours billed were solely for our moving support services. However, as you booked our services through your chosen retirement home/village, we do recommend that you raise the pricing directly with themselves as this was not invoiced by ourselves.

Rated 5 out of 5 stars

Dawn Rowley was a gem

Dawn Rowley was a gem. Nothing was too much trouble and her help and advice was invaluable. Made what could have been a very difficult move so much easier. Would not hesitate to recommend her to a friend.

April 12, 2024
Unprompted review
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Reply from The Senior Move Partnership

Dear Jane,

Thank you so much for your kind words and for taking the time to share your experience with The Senior Moves Partnership! We're delighted to hear that Dawn, one of our Senior Move Partners, provided such invaluable service and support throughout your move.

We truly appreciate your recommendation and are here for you or any friends in the future who may need assistance, please don't hesitate to reach out.

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