The Skills Network Reviews 2,275

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many consumers found the user experience positive, highlighting the ease of navigating the platform and the helpfulness of the learning materials. People also frequently praised the staff, particularly the assessors and tutors, for their excellent feedback, responsiveness, and supportive approach. The courses themselves were often described as engaging, informative, and well-structured, contributing to a valuable learning experience. However, some people were dissatisfied with aspects of customer service and response times. A few customers reported long waiting periods for funding, issues with unhelpful or pushy staff, and a lack of transparency in processes. There were also occasional complaints about assignments not being saved, or about the company's handling of specific requests like extensions or accommodations for neurodiverse learners.

What people talk about most

User experience

Clients share positive opinions on user experience. Many reviewers found the learning platform simple to... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers highlight the helpfulness and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers report excellent support, with some... See more

Service

Consumers find service to be ambiguous. Some reviewers report positive experiences, praising the friendly and... See more

Response time

Users describe ambiguous interactions with response times. Some reviewers report quick responses from support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great experience and my assessor Gemma was excellent turning my submissions around so quickly and giving really valuable feedback. Like many others the only thing preventing it from being 5*... See more

Company replied

Rated 4 out of 5 stars

I really enjoyed this course and found it very helpful . The lessons were clear , well - organized and easy to follow. The support from tutors was excellent - they were always ready to help and I appr... See more

Company replied

Rated 5 out of 5 stars

The course was packed with information. It made me reflect and think, analyse and question. The learning slides were a good mixture of reading and videos, games and tasks that kept my attention throug... See more

Company replied

Rated 5 out of 5 stars

The course was very informative indeed. I learned a great deal. The links to relevant charities were helpful in understanding what support is available for children experiencing mental health cond... See more

Company replied


Company details

  1. Distance Learning Center
  2. Adult Education School
  3. Career and Education Provider
  4. Education Center
  5. Educational Institution

Written by the company

The Skills Network is one of the most successful providers of online learning solutions in the UK. Distance learning supports educators, employers and individuals around to develop new skills and knowledge, and we have a wide range of free, fully-funded courses, CPDs, Skills Bootcamps, Apprenticeships, professional qualifications and more.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

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Replied to 91% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Counselling skills level 2

I did a counselling skills level 2 course through The Skills Network. Everyone was pleasant throughout the process. The online portal was easy to use and the feedback from my tutor was fair and back in a reasonable time. The course was funded by a local college (Swindon College in my instance) so it was free to me, the best price! Ultimately the course was engaging and interesting and well worth my time. I would highly recommend.

November 30, 2024
Unprompted review
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Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 5 out of 5 stars

I thought the course was excellent and…

I thought the course was excellent and easy to navigate online, making it ideal for anyone who wants to start a course quickly and do it in their own time.
Feedback for assignments was quick and the course content was sufficiently challenging.

November 15, 2024
Unprompted review
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Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 5 out of 5 stars

I completed a digital marketing course…

I completed a digital marketing course and thoroughly enjoyed it. It was designed to cover every possible aspect that would allow me to competently work independently after the course. I will be using my new skills in my small business marketing campaign.
I would highly recommend the course to anyone who has the time to do it. I personally worked on it in the evenings instead of watching T.V it was a very beneficial use of my time.

November 22, 2024
Unprompted review
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Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 5 out of 5 stars

It’s was an amazing experience

It’s was an amazing experience

February 14, 2025
Unprompted review
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Reply from The Skills Network

Thank you for the feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 5 out of 5 stars

I highly recommend the skills network to all the people who are willing to learn about this course.It wasn't easy but challenging to motivate your capabilities. Its all worth it when you completed it.

It has been great and wonderful experience learning on the skills network. The whole process of learning made me a big impact to enhance my knowledge and skills, it boost my self confidence as well as self and professional improvement that is relevant to my role as a health care assistant. After completing this course I am more competent and confident enough to administer medication in a residential unit where I work. Thank you so much!

January 23, 2025
Unprompted review
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Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 4 out of 5 stars

A very good learning experience.

I really enjoyed completing the modules for the course on understanding autism. I thought the content was well presented and made for interesting reading both in the module and looking at suggested articles and researching.

December 13, 2024
Unprompted review
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Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 5 out of 5 stars

Very professional

Done in a a very professional manner. Good support and mentor was great. Guided me through out the the course.

February 13, 2025
Unprompted review
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Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 5 out of 5 stars

Really Good

I had a really good experience with this company so I could get my qualification around my job and kids. The tutors were really help feel and gave great feedback. Would happily use them again for another certification

November 22, 2024
Unprompted review
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Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 5 out of 5 stars

I enjoyed the course

I enjoyed the course and feel like I have learnt a lot about the different struggles that children and young people go through. I did find the course difficult some times due to the fact that my son took his own life a few years ago, so while learning about the different things that children can struggle with I could see how my son may have been struggling from an early age with his mental health. The course tutors were very helpful and understanding and I really appreciate that. I found the home learning good as you can go at your own pace.

February 13, 2025
Unprompted review
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Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 5 out of 5 stars

My course was great and the staff are fantastic!

My course was great! Good information, excellent resources and fantastic support. Every one I spoke to at the centre when I needed help was very supportive, helpful and professional! The whole process was a pleasure and their staff are awesome!

November 22, 2024
Unprompted review
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Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 5 out of 5 stars

Absolutely fabulous company and course.

I had intended to do a course online for guidance in advertising on social media, and when I saw this one I dived in because it was government funded! However, the course turned out to be probably well worth the total, combined cost of all of the others I saw online! I absolutely loved taking this course: the content was thorough, comprehensively covering all aspects of social media advertising, different platforms and tests at the end of each of the several sections. Each of these sections were centred on a different topic, and the feedback from the tests was extremely helpful, pointing out both my weak points and my strong points. Also, whenever I needed guidance, the staff at the centre were all extremely helpful, friendly and patient; plus the deadlines for each section were flexible, so I could ask them to move it forward a few days, or more, if it was necessary (which, of course, it frequently was!) When I completed the course I received a certificate online and then ongoing help with webinars on things like future guidance, CV improvement guidance where a really helpful specialist helped me to make truly positive progress with my CV! I can't thank the Skills Network enough for the whole, excellent experience, which has very positively improved my career prospects and knowledge. I give them all 10 out of 10! Thanks!!

February 12, 2025
Unprompted review
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Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 5 out of 5 stars

Completing the course with Skills…

Completing the course with Skills Network was great. The resources available to support my learning were easy to follow and informative. The course delivery was super, and the feedback given by the tutors really helped me to develop my writing skills.

October 1, 2024
Unprompted review
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Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 4 out of 5 stars

Fair and helpful company

Fair and helpful company

February 12, 2025
Unprompted review
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Reply from The Skills Network

Thank you for the feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 5 out of 5 stars

Skill network support you to learn

Cannot recommend The Skills Network enough, it allows me to gain knowledge and qualifications in subjects that interest me and the industry I am in. All staff are very friendly and helpful always there to support you as you are learning, and you can learn at your on pace.

February 12, 2025
Unprompted review
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Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 5 out of 5 stars

Easy enrolment

Easy enrolment, great learning platform and good support. Not always as timely as I had hoped but I got there.
Many thanks

October 17, 2024
Unprompted review
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Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 4 out of 5 stars

Would recommend

I really enjoyed this course and tutor feedback and support. What stopped a five star review was the course started while I was holiday so was behind from day 1 and found the deadlines too tough to meet while working full time and it nearly destroyed my sanity. If this hadn’t happened, I would have loved every minute.

September 30, 2024
Unprompted review
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Reply from The Skills Network

Thank you for the feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 5 out of 5 stars

Well structured course with useful feedback

I completed a course with the Skills Network between Sept and Dec 2024. The course was well set out, easy to follow, and feedback was quick. I really enjoyed my course and would do another with The Skills Network.

January 1, 2025
Unprompted review
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Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 5 out of 5 stars

Skills I Never Realised I Could Achieve

Great Coursework Modules, Regular Contact from Tutors to help improve your coursework and information readily available at all times.

November 12, 2024
Unprompted review
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Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 5 out of 5 stars

Responsive and supportive

Always quick to answer any queries and lots of support for my counselling course.

October 22, 2024
Unprompted review
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Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 5 out of 5 stars

It was easy to get into the website

It was easy to get into the information. When I needed support from the team I got it in good time. The resources on the website were great. All over all I learned a lot and had a great experience. I will recommend The skills network to anyone who wants to join this amazing team.

December 27, 2024
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

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