Amazing customer service
Amazing customer service. Called me to confirm a stock issue. Was given great advice and have received items. Very impressed and would recommend 100%
July 29, 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Founded by TheSkinBay founder and SkinCeuticals Master Physician Emmalee Fitton, TheSkinBay.co.uk is a trusted destination for advanced skincare, professional grade beauty and clinic led skin expertise. Built from 13+ years of hands on clinical experience within Medipro Clinics, TheSkinBay combines results driven skincare with genuine professional knowledge to help customers achieve healthier, stronger and more confident skin. We specialise in carefully curated skincare from some of the world’s most respected professional brands including SkinCeuticals, Medik8, La Roche-Posay, CeraVe, Vichy, ClinicCare, Voya Organics and more. Every product stocked has been selected with efficacy, ingredient quality and skin health in mind. At TheSkinBay, we believe skincare should feel personal, educational and empowering. Our approach focuses on expert advice, authentic products, visible results and exceptional customer care. Whether you are targeting pigmentation, ageing, acne, rosacea, dehydration or simply maintaining healthy skin, our team is passionate about helping customers build effective skincare routines tailored to their concerns. Alongside our online store, we work closely with clinical treatments performed at Medipro Clinics, allowing us to bridge the gap between professional in-clinic treatments and effective at-home skincare. We pride ourselves on offering a luxury yet approachable experience with fast shipping, carefully packed orders, exclusive gift sets, personalised recommendations and ongoing support. TheSkinBay.co.uk continues to grow as one of the UK’s trusted destinations for advanced skincare and beauty, helping thousands of customers invest confidently in their skin every single day.
Contact info
1 Mossley Road, OL4 4HH, OLDHAM, United Kingdom
- 01457321697
- Info@theskinbay.co.uk
- theskinbay.co.uk
4.3
Excellent
10 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great price for the products I brought
Great price for the products I brought, they had an incredible offer on and I feel I got so much for my money, they did have a delay due to stock demand but they called me to warn me and changed my order to next day delivery when the stock came in for no charge, so impressed and would use again!
May 13, 2026
Unprompted review
Would recommend.
I’ve bought from The Skin Bay twice now, their delivery times and products are excellent and their customer services amazing. They also offer great deals, I will be buying from them again in the future.
May 25, 2026
Unprompted review
10/10 customer service
10/10 customer service. Fast delivery. Amazing deals. Won’t go anywhere else!
May 18, 2026
Unprompted review
A great experience with my first Order
A great experience with my first purchase. I knew what I needed to order, but by chance there was a great offer on which got me a full size product for free.
I had a small issue when my parcel arrived, but when i emailed I was responded to literally within 10minutes solving the query.
I purchased VOYA cleanser, toner and received a free face wash. These are an Irish brand, absolutely lovely - but unfortunately not always readily available.
May 18, 2026
Unprompted review
As a man I needed help the staff…
As a man I needed help the staff were great and created a routine with skinceutials the pump on the phloretin post shave is easy and makes me look good I spend quite a bit and got free samples and upgraded delivery.
Superb company
April 2, 2026
Unprompted review
Delighted
I have bought a few times now from Theskinbay and have been delighted with their price, their products and the amazing customer service.
January 4, 2026
Unprompted review
Star deal, staff and delivery all great!
Rang up to enquire about a product I wanted to try to ask a little advice. The staff were really helpful. My order arrived within 48 hours and the star deal I bought was an amazing discount. Thank you!
November 15, 2025
Unprompted review
Just great stuff
Wow cliniccare online and bundles with free cleansers I use this after my facials I love cliniccare
I ordered a bundle and a pair retinol and a cream arrived in 48 hours I had to sign for the delivery
Inside I had loads of little sachets too
I’ve joined the points scheme for 5% off and unlimited delivery’s too !!!!
Really great site enjoyed shopping and getting my creams. X x x
September 24, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.