I have order a product and never received it. The Shop tracking says it was delivered to Epping and I live in Bellbird Park Qld. I feel I have been completely ripped of and will not deal with this co... See more
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Website easy to navigate & as was ordering. My items were packaged carefully, dispatched promptly & arrived in Perth very quickly (Express Shipping option). TSSC have a very extensive range of h... See more
I love The Skin Science Company! I’ve been ordering regularly from them for a few years now and they’ve consistently delivered high quality products, timely delivery, fair prices and great service.... See more
Beautiful, pure oils that are well priced. I'm pleased I purchased the larger bottles, the peppermint oil is keeping the ants away nicely. Excellent communication, and super fast delivery. I couldn... See more
Company details
Written by the company
Affordable, High-Quality Australian Skincare You Can Trust At The Skin Science Company, we believe that premium skincare should be accessible to everyone — without compromising on quality. Proudly based in Melbourne, Australia, we specialise in affordable, science-backed skincare products made from locally sourced ingredients. By buying in bulk and using minimal, eco-conscious packaging, we're able to deliver effective formulations at honest prices. Our approach is rooted in transparency, simplicity, and integrity. Each product is thoughtfully formulated to nourish and support your skin using ingredients you can understand and trust — no gimmicks, no inflated markups. Whether you're shopping for natural skincare oils, hydrating serums, or DIY raw ingredients, The Skin Science Company is your go-to source for Australian-made skincare essentials that combine value and performance. Join thousands of Australians choosing smart skincare that works — because great skin shouldn’t cost the earth.
Contact info
12/543 Cooper St, Epping, 3076, EPPING, Australia
- customercare@theskinsciencecompany.com.au
- theskinsciencecompany.com.au
4.5
Excellent
307 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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The service and I gave the product as a…
The service and I gave the product as a present and they were delighted with it
May 22, 2023
The oils are beautiful and the product…
The oils are beautiful and the product ingredients are authentic and reasonably priced
May 19, 2023
Speedy response to any questions I had.
April 23, 2023
Great products
My products go here in good time. Not damaged which was great.
I will be using this company again.
Helpful information as well
May 1, 2023
Great products and fast shipping!
Fast shipping, well-packaged product. The neem oil has a smooth texture and the smell is not overpowering.
May 6, 2023
I have bn so happy with my dealings…
I have bn so happy with my dealings online with skin science- i recommend them to all who may be interested. So far i hv only been getting one product, castor oil, and i have no criticism at all. The ordering is simple and easy and the delivery is so fast and free!! Whats not to love?? And when i needed some advice the online operator was so polite and respectful and sorted out my query so well. Great service, great product !
May 4, 2023
I got the purchase quick and easy
I got the purchase quick and easy.
However nobody answered my request for information about the product. So I purchased black currant oil but when I used it it smelt like fish oil rather. Was wondering if this was packed and sent mistakenly or this is the smell of the product. By the way I googled and realised black currant should smell something fruity.
May 4, 2023
Reply from The Skin Science Company
Hello,
Thank you for bringing this to our attention, and we apologize for any inconvenience caused. We're sorry to hear that you're experiencing an unexpected smell with the black currant seed oil you purchased. Our black currant seed oil is sourced from a reliable supplier, and while it is not expected to have a fruity scent, it should not have a fishy smell either.
We understand that scent preferences can vary, and it's possible that the natural aroma of the oil may differ slightly from what you were expecting. However, if you believe that there may have been a mistake in the product sent to you, we would be happy to investigate this further.
In addition, we apologize for the difficulties you experienced with our email communication. We did send a reply to your email, but it appears that it was not successfully delivered due to technical difficulties. To ensure smooth communication going forward, we kindly request that you reach out to us through alternative methods if you do not receive a reply within 24 hours. You can text us directly through our website's messaging system.
Thank you for your understanding and cooperation in this matter. We strive to provide the best possible customer experience, and we are committed to addressing any concerns or questions you may have.
Thank you for your patience, and we look forward to resolving this issue for you.
Best regards,
Ren
The SkinScience Company
Customer service was incredible
Customer service was incredible! Super efficient shipping
March 27, 2023
Still waiting
How can I review the product when I haven’t even received it yet? The skin science company should ensure you have received the product first, before sending a request for a product review.
April 7, 2023
Reply from The Skin Science Company
Hello Rosa,
Thank you for your interest in leaving a review for our product. We appreciate your feedback and support.
However, it is important to note that reviews should only be left after the product has been received and used. This way, the review can accurately reflect the product's quality and performance.
We understand that you may be eager to share your thoughts, but please bear with us as your product may still be in transit due to current delivery service delays.
If you have any issues with the product, please don't hesitate to contact us. We are always here to assist you.
Excellent all round
Excellent all round. Super happy with the product and service. Will be buying again. Thanks!
March 27, 2023
Product is great and on time delivery
March 19, 2023
aloe vera gel
I ordered aloe vera gel and quality of product is best. I applied it ony skin and it was absorbed really quickly + smells so good.
February 22, 2023
This coconut oil is an absolute delight.
March 6, 2023
Unprompted review
The service was so efficient
The service was so efficient. I had an enquiry and it was answered so quickly. My parcel arrived in a good time and packaged well.
February 20, 2023
Fantastic Service and products.
I have Loved Dealing with The SkinScience Company. Ren has been amazing to deal with and very helpful. Fast turnaround times, great products, advice, and loved how personal the transaction has been.
I’m grateful that I can just make a call or text when I’ve needed to and not just via email back and forth. Looking forward to a long term relationship.
Thank you!
February 28, 2023
Unprompted review
Excellent service and responsive
My order was dispatched same day and I received all the MSDS I asked for. When I queried the pumps on the bottles they responded promptly and explained they were transitioning to screw caps.
February 3, 2023
Unprompted review
Great products
Beautiful products would definitely buy again. The shea butter is wonderful and soft
February 4, 2023
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