Smartbud® - Smart Ear Cleaner Reviews 1,097

Using product and top detached and was left in my ear and 2 trips to hospital to have it removed, very unhappy with product

My order never came.

The support email address provided by shopify doesn't work.

No one replied to my Instagram message.

They've got my money still, but not product. Now need to raise a charge back with my bank.

I have purchased 3 times from Smartbud. The first time I bought the Smartbud (original) which has worked fine up until recently, it charges to 100% and loses charge within 5 minutes (sometimes less), and I later ordered the holder and replacement tips. Most recently, I ordered the Smartbud Pro a few months ago for my daughter for Christmas. It suddenly stopped working a few weeks ago. We've followed all troubleshooting on the app and tried it on 3 different phones, so we know it isn't the phone that is the issue, it is a fault with the unit itself. I have emailed the 2 different email addresses I have for Smartbud and both have been returned as "Undeliverable". This was not an inexpensive purchase. For it to work for only 2 months is extremely disappointing and there doesn't seem to be any way of actually contacting the company to rectify the issue. I am extremely unhappy, bordering on furious at this point, as is my daughter.

I ordered back in January, I have received nothing. In trying to chase up the order, I can't find a direct website, every email address I have tried to contact bounces back. I cannot get in touch with anyone to track my order or let them know I haven't received it.

Previously ordered and was fantastic however the device stopped working in November. Contacted SmartBud in December and was getting a response then come January and all emails bounce to the same email address!
Original website no longer exists…found the new web address and filled in the online form twice now with no response.

Never received my order, no response to my emails and never got my money back. Their website also doesn’t exist anymore and links to it just go straight to Amazon.

I had purchased previously and had a positive experience.
Clearly gone out of business, I ordered again and didn’t receive it. Tried to contact and emails bounced back. Eventually got a refund through my bank and now the website is non responsive

I bought an ear cleaner from this website in October 2021. It arrived in good time and worked perfectly. I wanted to buy new pieces for it recently but the product I bought in 2021 is discontinued, so I tried to buy a new one. After receiving the order confirmation and the money being taken from my account, the order was cancelled for no apparent reason and I was promised a refund. The refund never came and after weeks of back-and-forth with customer service, I eventually got my bank involved to chase the company. Once I got my money back (from my bank, not Smartbud), I placed another order. This has been unfulfilled for 3 weeks now and there is no sign of it being completed, so I've disputed the payment with my bank again.
After looking into the company a little bit, I can't find them registered with FCA or Companies House, and I haven't had any response from customer service by email or contacting them on social media channels. I believe they are (bulk) buying products from BeBird - the company that manufactures (and sells) the actual products, and the app for viewing the camera feed - and selling them for a marginal profit.
DO NOT buy from this company, buy from BeBird instead.

DO NOT TOUCH THIS COMPANY!!! Sent totally the wrong order and customer service is totally uncontactable!!

Terrible experience. I ordered a replacement Smartbud in July as my original got damaged, I had a great experience the first time so assumed it would be the same this time round. About 2 weeks after my order was placed I got a shipping notification but nothing arrived. I was told by their customer services the products were stuck with customs and was offered a refund or to wait, I chose to wait, I've since emailed every month for updates and up until December I was told the goods are still stuck in customs. In December I asked for a refund which they said has been done but I haven't received my money back. The product is still advertised for sale with 2 days shipping on their website which is pretty shocking.

Unfortunately my patience has come back to bite me as I can't do a chargeback over 120 days with my bank.

Such a shame as it's a great product. I wouldn't recommend using this company.

Do not use this website! I ordered a product in September 2025, which I have not received. I have contacted their customer service twice, who replied with exactly the same response. I have had no further communication. This is not a trustworthy company to use.

Absolutely terrible company with completely substandard customer service. Incompetence and a total lack of integrity, communication or accountability. Took my money and failed to deliver the products. Been chasing for months and they always make a vague statement about escalating the issue but nothing happens. DO NOT BUY FROM THEM

Ordered a smart bud in May was told in August it was on the way and that I couldn’t get a refund until it arrived and I returned it. It’s December now and still no smart bud or refund.

I placed an order October 25. Weeks later on November 9, after hearing nothing, I emailed customer support requesting an update on shipping/ ETA. I received a reply on the 10th stating they needed “my complete shipping address” for “verification purposes”. I provided it on Nov 12 and was told on the 14th that the issue was being “sent up the ladder and should be resolved soon.”

Two weeks later I’d still heard nothing. On Nov. 28 I asked if there were any updates. I received a response on the 29th that “the issue has been escalated and should be resolved soon.”

Another week went by; on Dec. 5 I wrote to ask if the item would be shipped in time to arrive by Christmas. On the 6th I received the same response, verbatim- “the issue has been escalated and should be resolved soon.” It’s clearly a stock reply.

At this point I do think this company is a bit of a scam, given their stated shipping time compared with actual, along with their lack of transparency or meaningful communication around issues on their end. In my opinion the issue with my order, whatever it is, should have been proactively acknowledged by them.

I certainly don’t appreciate being brushed off without any meaningful communication, at this point for nearly 2 months. (It’s Dec. 10 as I write this; another week has gone by without any communication.)

The company is a scam!. I placed an order since the 8th of october 2025 and till date, 10th of December, I have not received my order or even gotten a refund despite reaching out to them through emails. I think the company is a wash and fraud because how does one explain why they still keep sending promotional emails when they can't fulfill existing orders. I advise anyone thinking of ordering not to do so.

I have previously bought Smartbud products and have had a great experience with them. I even bought them for friends and family.

Recently, I tried buying the Smartbud Flush product direct. After a week it had not been dispatched. I chased on this then they cancelled my order and they told me they couldn't fulfil the order.

Allegedly, they initiated a refund. I ordered another product at a higher price (as the initial discount was no longer available) then found out I could get it from Amazon on prime for cheaper than my original order.

So I cancelled the second order and requested a refund. The second refund went through fine but to this date I have not received the refund.

I raised a chargeback through my credit card supplier. I told Smartbuds customer service this is what I would be doing and they acknowledged this. The refund was applied by my credit card supplier but today an email came through suggesting that Smartbud has disputed the chargeback.

I emailed them with some firm feedback and the absolute cretin on their customer service line suggested that if I offered the review I promised they'd give me a £5 discount. Well here's your review, you absolute idiot. Don't resolve any of the issues you have caused just offer me a £5 discount without any comment on the other matters.

Beyond shady business practices and I won't spend a single penny further with this shambolic company.

Do not buy from this company. I wish I had seen the reviews prior to purchasing replacement earbuds. After waiting 6 weeks with the same automated messages as everyone else. I am still waiting for the refund promised by James of course!!! I now will be having to “escalate” this myself through my payment provider and proceed with formal action against this company. They have no intention of paying, so please be very careful if you decide to purchase from them.

When writing to this company, James as it appears seems to have no clue whatsoever. Be warned, the tips are now being made of plastic, reason the metal is rusting so not using a medical grade metal. The tips I paid for as shown on their website arrived, both plastic and one missing the end tip cover. I’v complained and James just keeps coming back with excuse after excuse. I’v given them 7 days to resolve and if not I will just give it to PayPal to sort out, it’s not about the money but the principle and based on others who have had trouble I hope more people take the matter to the next step by getting their payment company to force the refunds. Either sell goods of quality or don’t bother.

Item not delivered since May.

James has promised a refund on countless emails but it never comes and he just keeps giving the same standard response that it has been escalated.

I placed an order for replaced smart bud ear replacements in August this year after a month I still hadn’t received product, I contacted their customer service via email asking for a refund, it’s now 18th November after numerous emails with a variety of excuses from them still no refund, blaming banks, as much fun as walking in LEGO is amongst some of the excuses disgraceful responses not helpful and still no refund.