We have done lots of research around the costs and benefits of various GI options and found Source to offer one of the most competitive options. Sharon has spent time with me to show me the system, w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My previous insurer had withdrawn their product but the team at Source were brilliant and soon found another company with a better deal than before. James was wonderful, taking time to patiently tal... See more
Company replied
Helen was lovely on the phone she couldn't find the information I was requesting to begin with and sent a message to another department. She came back saying that the details I was requesting wasn't... See more
Company replied
Very efficiently sorted out my new insurance Answered all my questions -was very patient Lovely telephone manner Thank you Tom you got me insurance that is half the price of the one I’m paying n... See more
Company replied
Company details
- Insurance Broker
- Home Insurance Agency
- Insurance Agency
- Insurance Company
- Landlord Insurance Company
- Price Comparison Site
About Source Insurance
Written by the company
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Written by the company
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Contact info
Global Reach, CF11 0SN, Cardiff, United Kingdom
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
Very quick solution to an issue i had.
Very quick solution to an issue i had.
Quick friendly service from Tom today
February 11, 2026
Unprompted review
Reply from Source Insurance
Good Morning Dominic,
Thank you for taking the time to leave us a review.
We're so glad that Tom was able to resolve your issue with speed.
Thank you,
Emma - Marketing Manager
The service was polite and helpful and…
The service was polite and helpful and most of all it solved my issue. As always excellent customer service.
February 10, 2026
Unprompted review
Reply from Source Insurance
Good morning, Nicholas.
Thank you for taking the time to leave us a fantastic review. We're pleased you found your Customer Experience agent to be polite and helpful - solving your problem.
Have a lovely day.
Owen, Marketing Executive.
Very quick and easy and advisor very…
Very quick and easy and advisor very helpful
February 9, 2026
Unprompted review
Reply from Source Insurance
Good morning, Amy.
Thank you for taking the time to leave us a wonderful review. Your feedback means a lot to us. We're pleased you found your experience quick and easy.
Have a nice day,
Owen, Marketing Executive.
I use Source as a Financial Advisor
I use Source as a Financial Advisor. They always very helpful when I need any questions answered or help and guidance. I spoke with Ryan today on the live chat function, I did not have to wait and he answered my questions quickly so I could organise a policy for my clients without delay.
February 9, 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Farida,
Thank you so much for leaving us this brilliant review. I am so pleased to hear that our team are always helpful when you contact us for guidance. I was especially pleased to hear how helpful Ryan was for you today. I will be sure to pass your lovely feedback on to him.
Thanks again for taking the time to leave us this review. Have a great afternoon,.
Kind regards,
Mark Phillips
Head of Customer Experience
Easy to contact customer service and…
Easy to contact customer service and help came quickly.
Thanks to Tom for an easy process.
February 6, 2026
Unprompted review
Reply from Source Insurance
Good morning, Bola,
Thank you for leaving us this review. I am so pleased that Tom was able to provide you with such great service. I will ensure I pass on your feedback to him.
Thanks again for taking the time to leave us this great review. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Reply from Source Insurance
Good morning, Maireiosa,
Thank you for leaving us this fantastic 5 star review.
I am so pleased that Hannah was able to help you update your policy so quickly. I will make sure I pass your lovely feedback on to her.
Thanks again for taking the time to leave us this brilliant review.
Have a great weekend.
Kind regards,
Mark Phillips
Head of Customer Experience
great customer service from Ryan
February 4, 2026
Unprompted review
Reply from Source Insurance
Good morning, Zahir,
Thanks so much for leaving us the fantastic review. I am so pleased that Ryan was able to provide you with such great service. I will pass on your lovely feedback to him.
Thanks again for taking the time to leave us a review. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Prompt and friendly customer service
February 3, 2026
Unprompted review
Reply from Source Insurance
Good morning, Ian,
Thanks for posting this fantastic review. I am so pleased to see that Helene was able to help you so efficiently. I will make sure I pass this feedback on to her.
Thanks again for taking the time to leave us this review. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Highly Recommended
Highly Recommended !
Helen has dealt with my queries quickly and efficiently, very pleasant and professional !
Thank you !
February 3, 2026
Unprompted review
Reply from Source Insurance
Good morning, Patryk,
Thank you so much for leaving us this great review. I am so pleased that Helene was able to deal with your queries so quickly. I will make sure I pass your feedback on to her.
Thanks again for taking the time to leave us this review.
Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Good online chat
Good online chat, and not with a robot, but a real person with knowledge of how to amend a policy.
February 2, 2026
Unprompted review
Reply from Source Insurance
Good morning, Alistair.
Thank you for taking the time to leave us such a nice review. We're pleased your LiveChat experience was straightforward. It's always nice to talk to a real person rather than a bot!
Kindest regards,
Owen, Marketing Executive.
Ryan was very helpful and answered my…
Ryan was very helpful and answered my questions, thank you.
February 2, 2026
Unprompted review
Reply from Source Insurance
Good morning,Daniel .
We're pleased Ryan was able to answer all of your questions. Thank you for leaving this great review - it means a lot to us and goes far in keeping us at a 5* rating!
Kindest regards,
Owen, Marketing Executive.
Very quickly and clearly helped me sort…
Very quickly and clearly helped me sort out my questions.
January 29, 2026
Unprompted review
Reply from Source Insurance
Good morning, Анна.
Thank you for taking the time to leave us a wonderful review. We're pleased all your questions were answered quickly and clearly. We hope you had a lovely weekend.
Kindest regards,
Owen, Marketing Executive.
Very nice profesional help
Very nice profesional help. Special thanks for TOM ! profesional adviser :}
January 29, 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Dawid,
Thank you so much for taking the time to leave us this brilliant review. I am so pleased Tom was able to help you. I will pass on your great feedback to him.
Thanks again for leaving us this review.
Kind regards,
Mark Phillips
Head of Customer Experience
Clear and concise on all aspects of…
Clear and concise on all aspects of dealings with source insurance
January 28, 2026
Unprompted review
Reply from Source Insurance
Good morning, Chris.
Thank you for taking the time to leave us this amazing review. We're pleased you find your experiences with us to be clear and concise - that's just the way it should be!
Kindest regards,
Owen, Marketing Executive.
Pleasant and professional service
Pleasant and professional service. And resolved my issue with ease
January 28, 2026
Unprompted review
Reply from Source Insurance
Good morning, Caoimhe.
Thank you for taking the time to leave us this great review. We're pleased you found your experience helpful, professional and pleasant.
Kindest regards,
Owen, Marketing Executive.
Very efficient and was able to speak to…
Very efficient and was able to speak to a person, via the Chat, without going though hoops / questions. All questions answered and found me the best quote. Very good service
January 28, 2026
Unprompted review
Reply from Source Insurance
Good morning, Ross.
We appreciate you leaving this brilliant review. Thank you for the amazing feedback.
Kindest regards,
Owen, Marketing Executive.
Easy to use and helpful
I had an issue with my policy documents showing online. I contacted the chat help and Tom was very helpful and resolved the issue very quickly.
January 27, 2026
Unprompted review
Reply from Source Insurance
Good morning, Steven.
Thank you for taking the time out of your day to leave us such a nice review. We're glad to hear you found quick solutions with Tom about your insurance policy.
If you need anything else, please don't hesitate to get in touch further.
Kindest regards,
Owen, Marketing Executive.
Fast response time with clear…
Fast response time with clear information
January 23, 2026
Unprompted review
Reply from Source Insurance
Good morning,
Thanks so much for leaving this great review.
I am so pleased Ryan was able to help you with your query so quickly. I will be sure to pass your feedback on to him.
Thanks again for taking the time to leave us a review. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Quickly sorted my problem
Quickly sorted my problem, assisted me in getting access to my account
January 21, 2026
Unprompted review
Reply from Source Insurance
Good morning!
Thank you so much for leaving this brilliant review. I am so pleased that Ryan was able to help you get access to your documents so quickly. I will pass your lovely feedback on to him.
Thanks again for taking the time to leave us a review. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Excellent service...
Excellent service by the online customer service team. Quick and efficient.
January 20, 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Lesley,
Thank you for taking the time to leave us this brilliant review. I’m so pleased that Hannah was able to help you so efficiently. I will be sure to pass your feedback on to her.
Thanks again, and I hope you have a great day!
Kind regards,
Mark Phillips
Head of Customer Experience
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