We have done lots of research around the costs and benefits of various GI options and found Source to offer one of the most competitive options. Sharon has spent time with me to show me the system, w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My previous insurer had withdrawn their product but the team at Source were brilliant and soon found another company with a better deal than before. James was wonderful, taking time to patiently tal... See more
Company replied
Helen was lovely on the phone she couldn't find the information I was requesting to begin with and sent a message to another department. She came back saying that the details I was requesting wasn't... See more
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Very efficiently sorted out my new insurance Answered all my questions -was very patient Lovely telephone manner Thank you Tom you got me insurance that is half the price of the one I’m paying n... See more
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Company details
- Insurance Broker
- Home Insurance Agency
- Insurance Agency
- Insurance Company
- Landlord Insurance Company
- Price Comparison Site
About Source Insurance
Written by the company
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Written by the company
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Contact info
Global Reach, CF11 0SN, Cardiff, United Kingdom
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
Very helpful Customer Service team
December 23, 2025
Unprompted review
Reply from Source Insurance
Good Morning,
Thank you for taking the time to leave us a review.
We're so pleased to hear that you found our Customer Service Team helpful.
Thank you,
Emma
Marketing Manager
She was polite and professional
December 22, 2025
Unprompted review
Reply from Source Insurance
Good Morning Mohim,
Thank you for taking the time to leave us a review.
We're so pleased that our customer experience team was able to provide you with a great customer experience.
Thank you,
Emma
Marketing Manager
Reply from Source Insurance
Good afternoon, Ruston.
Thank you for taking the time to leave us this great 5-star review. I’m glad Helene gave you such good service. I’ll make sure to share your feedback with her. Thanks again, and have a great weekend.
Kind regards,
Mark Phillips
Head of Customer Experience
Helene was great
Helene was great. Answered my query quickly and was a great help.
December 19, 2025
Unprompted review
Reply from Source Insurance
Good afternoon, Sammy.
Thank you for your wonderful 5-star review. I’m glad Helene could help you and respond to your question quickly. I’ll make sure to share your feedback with her. Thanks again.
Kind regards,
Mark Phillips
Head of Customer Experience
Good impresion
The staff was very friendly and help to solve my problem
December 18, 2025
Unprompted review
Reply from Source Insurance
Good afternoon, Alexandra.
I’m glad Rhys and Helene made a good impression and helped resolve your query quickly. I’ll pass your kind feedback on to them. Thank you for taking the time to leave this great 5-star review.
Kind regards,
Mark Phillips
Head of Customer Experience
Roy was extremely friendly and very…
Roy was extremely friendly and very helpful!
He answered any questions I had, and gave me very helpful tips for using source insurance.
December 18, 2025
Unprompted review
Reply from Source Insurance
Good afternoon, Ethan.
Thanks so much for this fantastic 5-star review. I will certainly pass your feedback on to Roy. We look forward to working with you in the future. Thanks again for taking the time to leave us this review.
Kind regards,
Mark Phillips
Head of Customer Experience
Very good customer service
Very good customer service and very helpful in choosing the best cover with the best price.
December 18, 2025
Unprompted review
Reply from Source Insurance
Good afternoon, Giada.
Thank you very much for this brilliant 5-star review following your LiveChat with Hannah. I am so pleased Hannah was able to assist you with regard to your renewal. I will pass this lovely feedback on to Hannah.
Kind regards,
Mark Phillips
Head of Customer Experience
Hannah on the "chat" was super helpful…
Hannah on the "chat" was super helpful today. 5 stars
December 17, 2025
Unprompted review
Reply from Source Insurance
Hello Dusana,
Thank you for taking the time to leave this brilliant 5-star review following your LiveChat experience with Hannah. I will make sure I pass your feedback on to Hannah.
Kind regards,
Mark Phillips
Head of Customer Experience
Hannah quickly resolved my issue and…
Hannah quickly resolved my issue and was very efficient - good customer service.
December 17, 2025
Unprompted review
Reply from Source Insurance
Good afternoon, Olivia.
Thank you for taking the time to leave this brilliant review! I am so pleased that Hannah provided you with good customer service. I will pass your lovely feedback on to Hannah.
Kind regards,
Mark Phillips
Head of Customer Experience
Reply from Source Insurance
Good Morning Levi,
Thank you for taking the time to leave us a review. We're so pleased to hear you found our customer experience team helpful when dealing with your query.
Thank you,
Emma
Marketing Manager
Great support
December 12, 2025
Unprompted review
Reply from Source Insurance
Good Morning Lucas,
Thank you for the time to leave us a review. We're glad you had a great experience with our Customer Experience team.
Thank you,
Emma
Marketing Manager
very high insurance quote increase from last year
Ryan was helpful as he could possible be with my complaint about such a big increase in my insurance quote in one year. I am happy with his customer service and patience!
December 12, 2025
Unprompted review
Reply from Source Insurance
Good Morning Di Di,
Thank you for taking the time to leave us a review. We're sorry that your premium increased, we can imagine that was frustrating. We work with our insurers to try and secure the best possible rates at renewal and we will continue to do so. We're pleased to hear that Ryan delivered great customer service, we will pass this on to him directly.
Thank you,
Emma
Marketing Manager
Ryan was very quick and professional
December 10, 2025
Unprompted review
Reply from Source Insurance
Good Morning Jonny,
Thank you for taking the time to leave us a review. We're pleased to hear that Ryan was able to help you with speed and professionalism, we will pass this feedback on to him directly.
Thanks,
Emma
Marketing Manager
Used the chat feature and was able to…
Used the chat feature and was able to lapse my renewal with no hassles (not leaving due to anything relating to services). Ryan was very polite and helpful, thanks.
December 10, 2025
Unprompted review
Reply from Source Insurance
Good Morning Kirsten,
Thank you for taking the time to leave us a review. Thanks for your kind words, we will pass these on to Ryan from our Customer Experience Team.
Thank you,
Emma
Marketing Manager
speedy response from chat agent
December 10, 2025
Unprompted review
Reply from Source Insurance
Good Morning Geth,
Thank you for taking the time to leave us a review. We're so pleased to hear that you found our LiveChat option speedy.
Thanks,
Emma
Marketing Manager
Review for Source Insurance
I recently had an issue with my home insurance and contacted Source Insurance for support. I was extremely impressed with how quickly they understood the problem and took action. The team was knowledgeable, efficient, and genuinely helpful throughout the entire process.
They identified the issue without delay, explained everything clearly, and resolved the matter far faster than I expected. Their prompt response and professional handling of my case made what could have been a stressful situation very easy.
I’m very satisfied with the service and would highly recommend Source Insurance for their reliability and excellent customer care.
December 9, 2025
Unprompted review
Reply from Source Insurance
Good Morning Paul,
Thank you so much for leaving us such a kind review. The Customer Experience team will be so pleased to hear that you felt this way about your interaction with them. We will pass this on to them directly.
We hope you enjoy the festive season.
Thank you,
Emma
Marketing Manager
simple and easy webchat
December 9, 2025
Unprompted review
Reply from Source Insurance
Good Morning Tracy,
Thank you for taking the time to leave us a review. We're so pleased to hear that you found our LiveChat option helpful.
Thank you,
Emma
Marketing Manager
Reply from Source Insurance
Good Morning Nicile,
Thank you for taking the time to leave us a review. We're so pleased to hear that you found the Customer Service good.
Thanks,
Emma
Marketing Manager
Good communication with Ryan.
I had a fantastic experience with Ryan.
He was incredibly helpful and communicative throughout the entire process.
The communication was clear, transparent, which made the experience smooth and stress-free.
Thank you
December 8, 2025
Unprompted review
Reply from Source Insurance
Good Morning Rudi,
Thank you for taking the time to leave us a review. We're so pleased to hear that Ryan made the process stress-free. We will pass on your kind comments to him directly.
Thank you
Emma
Marketing Manager
Great communication
Great communication, speedy responses and quick to solve!
December 8, 2025
Unprompted review
Reply from Source Insurance
Good Morning Urvish,
Thank you for taking the time to leave us a review. We're so pleased the team were able to resolve your query with speed.
Thanks
Emma
Marketing Manager
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