Thespadr Reviews 681

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers frequently express satisfaction with the products, often highlighting their effectiveness and the positive impact on their skin. Many appreciate the quality of the items, noting that they deliver on their promises and are made with clean ingredients. The user experience is also generally well-received, with many finding the ordering process easy and delivery smooth. However, some people were dissatisfied with issues related to their orders, including receiving incorrect items or experiencing delays. A few other people also felt that the subscription model was problematic, with some reporting difficulties with managing or canceling subscriptions.

What people talk about most

Product

Users describe positive interactions with product. Many customers are happy with the results of hair serums,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are very happy with the results, noting that... See more

Order

People report ambiguous experiences with order. Many customers found the ordering process easy and received... See more

Subscription

Consumers express significant dissatisfaction with the subscription process. Many report being automatically... See more

User experience

Customers had positive experiences with user experience. Many reviewers consistently report satisfaction with... See more

Based on these reviews

Rated 4 out of 5 stars

Love these products! Very helpful for quelling psoriatic arthritis and keeping it a bay. The #4 oil has been particularly helpful. Do not care about the short-term subscription, which keeps everyth... See more

Company replied

Rated 4 out of 5 stars

I was sent this product to try and after a few months of using it consistently, I can honestly say I love it. I've never had a cleanser that was so moisturizing and hydrating, my skin feels so supple.... See more

Company replied

Rated 3 out of 5 stars

I receive items I didn’t order after the first initial order and my credit card is on my account which I don’t remember signing up for and automatically pops up. I am using the product right now and w... See more

Company replied

Rated 3 out of 5 stars

Company delivered quickly, which was appreciated. Easy to cancel the "subscription", very thankful! My skin is quite sensitive and unfortunately the product did cause a breakout so I will not be able... See more

Company replied



Contact info

3.5

Average

TrustScore 3.5 out of 5

681 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the Restore Shampoo

I’ve been using The Spa Dr Restore Shampoo lately and I actually really like it. It leaves my hair feeling super clean without that stripped, dry feeling, which I’m pretty picky about. My hair just feels lighter and fresher after washing, and I’ve noticed it looks a bit fuller and more alive overall. It’s one of those shampoos that makes your hair feel good for days, not just right after you wash it.

April 17, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Hedda! We are so happy to hear that the product is living up to your standards. It is great that you're getting that deep clean while keeping your hair feeling light and full of life for days at a time!

Rated 1 out of 5 stars

Consistency of a product varies…

Consistency of a product varies drastically. Sometimes the face lotion is creamy and thick other times it arrives in a pure liquid form. I keep trying to cancel order, but I keep getting charged monthly with no active subscription.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

The Spa Dr Restore Shampoo

I recently tried The Spa Dr. Restore Shampoo as part of the clean hair care line and it quickly became one of my favorite daily shampoos for healthier, more resilient hair.
This shampoo focuses on "clean beauty" ingredients without harsh sulfates or stripping agents that can damage hair over time. It lathers nicely (better than many sulfate-free options) while leaving my hair feeling truly clean but not dried out.
Check out this shampoo if you’re looking for something that aligns with clean beauty values, while also delivering volumized, softer hair.

April 13, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi! We are so glad to hear that this has become a favorite in your daily routine. It is wonderful that the product provides that perfect balance of a great lather and clean ingredients while delivering the soft, volumized results you were looking for!

Rated 5 out of 5 stars

Spa Dr restore shampoo

I love this new Spa Dr restore shampoo. As I’ve aged it seems my hair doesn’t feel as strong and also thinner. This definitely added some much needed volume without my hair feeling sticky or stiff. My hair feels better after one month washing. Can’t wait to see it in a year!

April 13, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Tricia! We are so excited to hear that the product is giving your hair that much-needed boost. It is wonderful that you are seeing more volume and strength after just one month, and we can't wait to see how great your hair feels after a full year of use!

Rated 5 out of 5 stars

I have nothing but good things to say…

I have nothing but good things to say about The Spa Dr. Not only are their products great (they feel incredible on my skin), but their customer service is also fantastic. Fast response time, and the team is super kind. I will definitely be continuing to support this company.

April 14, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Regan! We are so touched by your kind words. It is wonderful to hear that you are enjoying how the product feels on your skin and that our team could provide you with a great experience. We truly appreciate your support and look forward to being part of your routine for a long time!

Rated 5 out of 5 stars

Great Shampoo!

Im loving the shampoo im using from TheSpaDr. It has such a nice lather, and makes my hair feel so volumized and soft!

April 12, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Emily! We are so glad to hear you're loving the results. It is great that the product is giving you that perfect mix of a nice lather, soft texture, and extra volume!

Rated 5 out of 5 stars

Item shipped quickly

Item shipped quickly. I use the firm and lift which works very well for me.

April 1, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi! It is fantastic to hear that your order arrived so fast. We are thrilled that the product is delivering such great results for you!

Rated 5 out of 5 stars

Liquid Gold!!!

Ordering was easy, which is good! No problems! I am SO SO SO HAPPY 😊 with the results of The Hair Serum by The Spa Dr.! I am a cancer/transplant patient. I am 61yo. I now have new hair growing back in places where I could see my scalp! I could just cry, I'm so relieved! I thought I was getting ready for scarves or wigs but not now!! I am completely sold on this hair serum and I've tried some of the best competitors! Thank you! Thank you! Thank you!
L. Preston

April 6, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Lisa! This is such a powerful and touching story. We are incredibly honored that our product could play a part in your journey and help restore your confidence. Hearing about your results truly makes our day! Thank you so much for sharing your experience with us.

Rated 1 out of 5 stars

The automatic 3 month subscription for…

The automatic 3 month subscription for the Spa DR’s hair serum was shipped on Mar 18 with a return window of March 25. Unreasonable time frame. I am trying to obtain a return label for the unwanted hair serum to no avail. I Also would like the $128 returned to me. After numerous emails, I cancelled this ridiculous automatic 3 month subscription. I am very unhappy and beyond dissatisfied.
Nancy

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Bring hormonal hair back to life!

I love how this shampoo makes my hair feel and the way it smells so fresh. It’s nice to massage my scalp with a clean shampoo. I love The Spa Dr. skincare products and now trying their hair products has shown me they really are a clean and quality brand.

April 3, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi! It is wonderful to hear that our hair products are living up to the standards you've come to expect from our skincare line. We are so happy you're enjoying that fresh scent and the peace of mind that comes with using clean, quality ingredients!

Rated 3 out of 5 stars

Quick delivery, but not the product for me.

Company delivered quickly, which was appreciated. Easy to cancel the "subscription", very thankful! My skin is quite sensitive and unfortunately the product did cause a breakout so I will not be able to use it. Will pass the product on to my mother to use. Very sad I wasn't able to use it.

March 29, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Thank you for sharing your feedback, Christine. We’re sorry to hear the product wasn’t the right fit for your skin, and we can confirm your subscription has been successfully canceled. We’ve also sent you an email with additional support, and we’re here anytime you need further assistance.

Rated 5 out of 5 stars

I received my order promptly and I was…

I received my order promptly and I was able to speak to a customer service rep via chat to discern my option for a one-time order, not a subscription.

April 3, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Audrey! We are so glad to hear you had a smooth experience with our support. It is important to us that you feel in control of your orders, and we are happy we could help you get exactly what you needed without the subscription!

Rated 4 out of 5 stars

Nice feel

I liked the way the product makes my face feel but I am not sure if its giving me the results I had hoped for yet.

April 2, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Nicole! It’s awesome that you’re enjoying the immediate feel on your skin. Those bigger "wow" results usually take a little more time to show up, so hang in there. We can't wait to see how things progress for you!

Rated 4 out of 5 stars

The price was good

The price was good , it came quickly and so far so good . I have been using it every morning and night . It goes in smooth , and dries quickly. Too soon for results but I can update

April 2, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Laura! We are glad to hear you're happy with the price and the fast delivery. It is great that the application fits so easily into your morning and night routine. We would love to hear an update once you have had more time to see the results!

Rated 5 out of 5 stars

I have tried a lot of face products…

I have tried a lot of face products throughout my life and I really think this is in the top 10 - you see instant results and it seems to layer which is sometimes hard to find.. Great price !!

March 30, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Carrie! We are so honored to make it into your top 10 list! It is wonderful that you are seeing such quick results and finding the layering so seamless. We love providing that kind of quality at a great price!

Rated 5 out of 5 stars

i’ve been very happy with their…

i’ve been very happy with their products so far. like anything consistency is key! recommend!

March 18, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Tara! We couldn't agree more. Consistency really is the secret ingredient to any great skincare routine. We are so happy to hear that the products are working out for you, and we appreciate the recommendation!

Rated 5 out of 5 stars

I love my new shampoo!

I love my new shampoo!! My hair feels so soft and smooth - not dry like it has been feeling. It’s so luxurious feeling - and lathers so wonderfully! I love that my hair is not tangled too!

April 1, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi! We are so thrilled you've found a new favorite for your hair routine. There is nothing quite like that luxurious lather and a tangle-free finish to make wash day feel like a treat!

Rated 1 out of 5 stars

Not good

Not good . I should have believe the reviews in Amazon . But I still wanna try it . It doesn’t make any difference and worst is . It makes my face oily . So NO … I don’t think this product works !!!

March 28, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

We appreciate your feedback, Mitch! We’re really sorry to hear that the product didn’t meet your expectations, our team would love to help you get the best experience with your product. Please feel free to reach out to us at team@thespadr.com.

Rated 3 out of 5 stars

I never received what I ordered.

I never received what I ordered.

January 21, 2026
Thespadr logo

Reply from Thespadr

Hi Deanna, thank you for sharing your feedback. We’re truly sorry you didn’t receive your order. We’ve sent you an email with more details to clarify what happened and make sure your concerns are fully addressed. We appreciate your patience and are here to help every step of the way.

Rated 4 out of 5 stars

Have been using the crepe body firming…

Have been using the crepe body firming cream for about two weeks and have seen a little bit of a difference, but i’ll continue to use it. I like the consistency and the smell isn’t bad!

March 27, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Lauren! We're glad to hear you're already noticing a bit of a difference after just two weeks. It's great that the consistency and scent are working for you, too. Consistency is key, so we're excited for you to keep going!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look