The Spark Company Reviews 

1,321
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 267 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, from clothing to gift items, noting their durability, comfort, and soft materials. Many people highlight the unique and meaningful designs and messages, appreciating the company's values. Reviewers frequently commend the fast and efficient delivery service, with orders often arriving quickly and on time. The customer service team is also widely regarded as friendly, helpful, and highly responsive, providing excellent support. However, some people mentioned experiencing issues with their orders, specifically a lack of confirmation after payment or items not being delivered, alongside difficulties receiving responses to inquiries.

What people talk about most

Product

Consumers find product to be positive, with many praising the exceptional quality, soft materials, and... See more

Quality

Users describe positive interactions with quality, frequently highlighting the outstanding quality, fit, and... See more

Delivery service

Customers consistently report positive experiences with delivery service, often highlighting its speed and... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of ordering and the... See more

Customer service

People report positive experiences with customer service, often describing it as outstanding, exceptional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've purchased multiple items from The Spark Company and have not been disappointed once! I love the product designs and messages and all the work that goes into producing quality clothing and gift it... See more

Rated 5 out of 5 stars

Fantastic customer experience and great products. I ordered some stuff from Italy as I enjoyed the sentences. I wore the Equal pay for MRS Santa sweater at my company new year eve and all the women in... See more

Rated 5 out of 5 stars

Last year ordered two tanks for myself and my daughter for Christmas - still love wearing them! So this year got another tank and funny socks! Love the empowerment and positive girl energy! Will conti... See more

Rated 5 out of 5 stars

Been buying their Ts for yonks. Designs are mega, quality and cut are really good too, the culture is positive and the company is supporting a much needed cause. What more could you ask for? Oh yeah,... See more


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Printed Clothing Store

About The Spark Company

Written by the company

Female Founded, Female Run. Welcome to Spark, a community for anyone who believes in the radical notion that everyone should be treated equally.

We know that ethical shopping is important to our community, and we ain’t no pump and dump brand. We’re all in, meet your parents, stand outside in the rain with a speaker above our head kinda into this, and we want you to be too.

For us, this is much more than slogan tees. From the beginning we wanted Spark to be a community that paid it forward, championing the causes and brands that aligned with our values. Our products are about expression and finding your voice, but we wanted to be about action as well, that’s why we’re proud to be donating part of our profits to charities close to our team’s hearts.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,321)

267 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery, great quality

Speedily delivered, well packaged, good quality, good fit, true to size and a fun design. I'm very happy to know that the people making these products are fairly treated.

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a mug

Ordered a mug, they put the wrong price on the package, this resulted in a higher tax and import fee. I couldn’t pick up the parcel because i would have to pay substantially more in tax than I paid for the mug. I told them, and they send a new mug, but they put the same wrong price on the label. Which was exactly the same problem I had in the first place. I told them again and they argued about general tax laws which don’t apply in Norway. So now I have to wait until next year for a refund (when the packages get sent back). A very sad experience, because the mug was a Christmas gift for my girlfriend.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

A very worthwhile and reliable company

I have bought quite a few products from Spark over the years. I love their ethos, their business model and the range of products they have. The products themselves are great quality, well made of quality materials and dispatched really quickly. I once had a t shirt that faded a bit after quite a few wearing and washings and when I bought a replacement they sent it for free as there had been a fault with the original. The most recent one I bought was a Christmas T-shirt which got many admiring comments at the work Christmas lunch. Totally recommended!

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Repeat customer

Last year ordered two tanks for myself and my daughter for Christmas - still love wearing them! So this year got another tank and funny socks! Love the empowerment and positive girl energy! Will continue to be a customer and support a company that supports women and women’s causes!

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Not fragile like a breeze...

A breeze to deal with from start to finish, from chuckling over the wit and humour emblazoned across all Spark offerings, to the swift delivery in planet aware packaging. Clearly, the only reason the old social order hasn't crumbled completely is that not enough people are wearing Spark T-shirts!

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

I love these socks

I love these socks. These socks are fantastic, not only are they super soft and comfortable but they are a warning to everyone around me that I'm volatile A.F.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Happy with my order

Happy with my order from The Spark Company. Firstly I'm glad to buy an ethically made product. Secondly, the sweatshirt is so comfy and easy to wear. It looks just like the pictures and the fit is perfect (I'm a UK size 12 and chose Medium). The pale blue colour is very cute and the embroidery is nice and subtle. I haven't washed it yet, so I hope it will still look and feel the same after being washed.

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Repeat shopper, very happy!

Its become a tradition for me to get something from Spark for my partner for her birthday or Christmas and they're always excellent. Always arrived on time and the quality is great, and they always communicate as well. Best recommendation I suppose is that I keep buying stuff from them!

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company, I’ve bought several T-shirts now, I love the quality of the products, they wash so well without faff, they are size inclusive and their customer service and general contact is so friendly!

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great products!

The cotton in the T-shirts is good quality, the prints are well done, the notebooks are beautiful, and, above all, every purchase supports women in need!

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent!

Everything about The Spark Company is excellent. The system of ordering on their website is excellent, even for someone like me! The speed that my order arrived was excellent. But most of all, the goods are excellent. I want to buy one item a month, I have two so far, so a lot to go through.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company! I have several of their t-shirts and they are all great quality and fit really well. Every time I tell myself that I don’t need any more, they bring out another slogan / design that just sums it up perfectly…… I will definitely be back for more!

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Christmas Gifts!

The products, service & ethics behind The Spark Company are excellent. I had a quick query which was responded to quickly & helpfully. I've already given 1 hat as a gift & it was really appreciated. The other items will be distributed on Christmas Day but I'm secure in the knowledge that they'll be enjoyed. Especially when they learn about how Spark Company works."

November 26, 2025
Unprompted review
Rated 1 out of 5 stars

Placed an order for my 4 grandchildren…

Placed an order for my 4 grandchildren on the 28th November 2025. Have an order number but no confirmation the order has been received! The payment for the goods taken on the 29th November 2025. It’s now the 6th December 2025 still no confirmation although I have contacted them by email 4 times even email marketing with no reply! Very disappointing!

November 28, 2025
Unprompted review
The Spark Company logo

Reply from The Spark Company

Hey Linda,

Thank you for reaching out! We’d be happy to help resolve this and appreciate the opportunity to look into it for you. Our customer support team is always available to assist, and they can provide detailed information regarding your order.

At the moment, I’m unable to locate an order under your name in our system. It’s possible that a different email address or a variation in the name was used when the order was placed, which does happen from time to time.

To help us assist you more quickly, please feel free to email our customer support team or, even better, reach out via Live Chat on our website so we can help you in real time.

We look forward to hearing from you

Bests,
Jessica

Rated 5 out of 5 stars

Perfect like always

Perfect like always. I ordered a t-shirt and sweater this time. Fit is just a little big, but so comfy! As always my pleasure ordering my essentials.

December 3, 2025
Unprompted review
Rated 3 out of 5 stars

Website Checkout Misleading BUT RECTIFIED

**UPDATE**

In fairness to the company they have rectified the issue with regards to refund. Though the website is still slightly misleading at checkout, when contacted the representative Jenny did reach out and did fix the issue. I wish Jenny and the team and Merry Christmas and thank you again for rectifying the situation under busy circumstances.

Bought a t-shirt then just after you’ve paid they have a note saying essentially Free T-shirt click on the button and on the invoice says item shipping and free. It’s not free. They charge for the t-shirt and immediately charge your card without confirmation. Quite misleading to get you to inadvertently pay for something else. Have contacted twice and still no response. Have received both items but want to return the unwanted top and now they won’t respond. Will update if they actually get this fixed but bit of a challenging website.

November 28, 2025
Unprompted review
The Spark Company logo

Reply from The Spark Company

Hey Steve,

Thank you for taking the time to share your review and feedback about one of our discount features, where a second product is offered at a reduced price at checkout.

We sincerely apologize for any confusion this may have caused. Based on your comments, our team has reviewed the feature and made updates to make the process clearer moving forward.

After looking into our correspondence, I can confirm that our team responded within just a few hours of your message and provided instructions on how to return the item for a refund once received. I’m also happy to share that the refund has already been processed and credited to your account.

We hope our prompt communication and quick resolution met your expectations, and we truly appreciate your understanding. We look forward to serving you again soon.

Bests,
Katie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look