I am very disappointed with The SSL Store's affiliate program. After working hard to get my first sale, I finally managed to make a withdrawal. To my surprise, right after I received the money, they d... See more
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See what reviewers are saying
As other comments state the process for obtaining an SSL is extremely complicated. However the customer support is really good. Support agent Tjarda helped me throughout the verification process. The... See more
Not sure how one reviewer left a five star review - maybe somebody that works for the business ?? Service, support and pretty much everything else is terrible - one star is too much but you cant give... See more
Mit in tech support is an individual well worthy of praise and acknowledge and one whom the new employees as well as the old ones should look up to as an example of what to strive for when attempting... See more
Company details
Information provided by various external sources
The SSL Store™, the world's leading SSL Certificate Provider, offers trusted SSL Certificates from Symantec, Thawte, Comodo, GeoTrust & RapidSSL at a low cost.
Contact info
2nd Street North 146, 33701, Saint Petersburg, United States
- thesslstore.com
3.2
Average
50 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lack of honesty with affiliates: They deleted my account after the first withdrawal.
I am very disappointed with The SSL Store's affiliate program. After working hard to get my first sale, I finally managed to make a withdrawal. To my surprise, right after I received the money, they deleted my affiliate account without any explanation or prior contact. I brought them a customer who would generate commissions for 12 months, but by deleting my account, they kept the remaining 11 months of my hard-earned commissions. This is dishonest and lacks transparency. I do not recommend their affiliate program if you are looking for a serious partnership. They simply take your customers and cut you out of the deal.
March 19, 2025
Unprompted review
Reply from The SSL Store™
Hi Arlindo,
Thank you for taking the time to leave us a review, we appreciate your feedback as it's what helps us to continue to provide a high level of support and a positive customer experience.
Your case has been escalated directly with our reseller team, and after review we can see that your account is active and you should be able to login to access your orders. It may be that you've tried to login in thesslstore.com, but you need to login using our affiliate login on affiliate.thesslstore.com.
We tried to reach you via phone, but unfortunately the call was unsuccessful. We've instead sent a follow up via email, so that we can answer any further queries and provide any needed assistance. We're here to help!
Our support team are always here to address any concerns that you may have. You can always ask for me (Mia) directly should you contact via phone or chat.
Kind regards,
Mia H.
TheSSLStore
Reply from The SSL Store™
Hi PWIMS CG!
Thank you so much for leaving us a review! We appreciate you.
Kind regards,
TheSSLStore Team
Reply from The SSL Store™
Hi Yauris!
We're so glad to hear that you received quick and helpful support from our customer service team. We're always here to help answer your queries and provide a solution as needed.
We hope you have a wonderful day!
Kind regards,
TheSSLStore Team
Support is prompt and on point
February 26, 2025
Unprompted review
Reply from The SSL Store™
Hi Pavlos!
Thank you so much for your kind review! We look forward to continuing to work together in the future. If you ever require any further assistance, please don't hesitate to reach out. We appreciate you!
Kind regards,
TheSSLStore Team
Thanks a lot for the quick support.
February 28, 2025
Unprompted review
Reply from The SSL Store™
Hi Hermant!
Thank you so much for taking the time to leave us a review, we really appreciate it! We're so glad to hear that you received quick support from our team, we're always here to help.
Thank you for your time and your business!
Kind regards,
TheSSLStore Team
Loved the fast and competent chat support
Bought DigiCert S/MIME for Business for 70$ less than from DigiCert directly and the support was great.
January 28, 2025
Unprompted review
perfect and good support team
December 12, 2024
Unprompted review
unfortunately cant give 0 stars
unfortunately cant give 0 stars. worst service ever. accountmanagers dont answer - things which were promised were not delivered.
October 31, 2024
Unprompted review
Reply from The SSL Store™
Hi Christian!
Thank you so much for taking the time to leave a review, we appreciate and value all of our customers’ feedback, as it’s what helps us to ensure that we can provide high quality support!
We have escalated your case with your Partner Account Manager, and we can see that he has reached out personally to assist you with any queries or concerns that you may have! Please don’t hesitate to reach out again should you require any further assistance in the future, we’re always here to help.
We hope that you have a wonderful day and continue to enjoy being one of our customers.
Kind regards,
Mia
TheSSLStore Team
Most horrible company ever
Most horrible company ever. Its a big scam overall. Nobody reachable by phone. Ive been running businesses worldwide for so many years and this is by far the worst customer experience.
Just go somewhere else.
August 1, 2024
Unprompted review
I am having to cancel my credit card
I am having to cancel my credit card. THey charged my card for 313 and Im undable to speak to anyone. I have never used these people ever. What is an SSL
April 25, 2024
Unprompted review
Good little store
Good little store, a bit narrow between some isles. Reasonably well stocked for a small store. Staff attention good
March 3, 2024
Unprompted review
cheap SSL certificates from thesslstore support is OK
good cheap prices, but a bit slow to reply to emails. Best to use the live chat option.
I do not recommend for mission critical websites. but ok for the rest of the 99% of websites.
June 22, 2023
Unprompted review
The worst service overall!
The worst service overall,
You will lucky if you will able to issue or reissue certificates on their website. Zero Customer Support,
Cheapssl is better than this bad website!
Not recommended at all!
February 20, 2023
Unprompted review
5 star for Samantha for timely and…
5 star for Samantha for timely and professional response all the time by addressing the issue and finding solution all the times.
May 28, 2021
Unprompted review
Samantha did a big help with assisting…
Samantha did a big help with assisting me to complete my application! Unlike other agents, Samantha made sure and communicated with vendor. I hope other agents turns up their standards and do what Samantha did!
April 8, 2021
Unprompted review
Awful service
Awful service. They are brokers, not issuers. The certificate I got has no "Issuer" and "Issued to" attributes. While this is not a problem in most cases, it is not trusted by some strict services and in our case, we have to bin it.
The issuer said we should contact the reseller and the reseller is not responding either to email, chat, and phones put you in queues or voicemail.
February 23, 2021
Unprompted review
Samantha was unbelievable!
Samantha was unbelievable! Such wonderful support (thank you for the candle riddle :)
February 22, 2021
Unprompted review
Samantha was great!
Samantha in customer support was outstanding on the phone and using chat for links and docs I needed. I purchased a certificate 3 days ago, but my site was still showing "not secure." First I spent a lot of time with my host provider support, but they couldn't see the problem.
Samantha, however, found it right away (I hadn't uploaded the certificate) and guided me step-by-step to get it done. A few times I was on the edge of getting really frustrated, but her calmness and patience got me through it.
She's super knowledgeable, professional, and extraordinarily patient. Plus, she's able to imagine exactly where the customer is at and what instructions are needed—empathy is her super-power. She should be training other customer service reps everywhere.
Thank you Samantha! You saved my day.
February 4, 2021
Unprompted review
Mit the technician went above and…
Mit the technician went above and beyond to explain to me the right SSL to have and also how to order the items correctly and install them going forward
August 11, 2020
Unprompted review
GOT STUCK IN CROSS PLATFORM INSTALL AND…
GOT STUCK IN CROSS PLATFORM INSTALL AND YOUR TECH WHIZZED RIGHT THROUGH THE PROBLEM. VERY SATISFIED
August 10, 2020
Unprompted review
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