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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent quality of the products, with many expressing satisfaction with custom items like keychains, coins, and patches, noting their sharp design, strong stitching, and vibrant colors. Reviewers also praise the helpfulness and professionalism of the staff, who are described as courteous and attentive, making the ordering process smooth and instilling confidence. The efficiency of the design tools and the quick shipping are also often mentioned as positive aspects. However, some customers were dissatisfied with the order process and delivery services. Issues included significant delays in receiving orders, even after paying for expedited shipping, and receiving items past crucial deadlines. Some people also reported problems with communication, such as conflicting information from different agents, unaddressed concerns, and a lack of clarity regarding order status and delivery dates.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many reviewers praise the great quality of patches, custom... See more

Order

Customers consistently note negative experiences with order. Many reviewers report significant delays, with... See more

Staff

Reviewers highlight ambiguous aspects of staff. While some customers praise the team as attentive, helpful,... See more

Quality

People report ambiguous experiences with quality. Many customers praise the superb quality of items like... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many reviewers express significant frustration with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Asides from starting the challenge coin back in Sept 2025, going thru 6 customer service representatives, nit picking on small cost and dealing with no contact from some incompetent design team for... See more

Rated 5 out of 5 stars

This is the fourth time I have had "challenge" coins made here. Every order was procured with the design team help using chat or phone. Each time I "talked" to a team member, they were very court... See more


Company details

  1. Souvenir Manufacturer
  2. Clothes and Fabric Manufacturer
  3. Corporate Gift Supplier
  4. Custom Label Printer
  5. Fashion Accessories Store
  6. Promotional Products Supplier

Written by the company

Since 2014, THE/STUDIO has been a trusted partner in the fashion industry, serving clients across North America and globally. Our expertise in custom manufacturing has forged strategic alliances with top-tier manufacturers, enabling us to create truly unique, one-of-a-kind products that go beyond fashion. We craft exceptional custom products for individuals, organizations, and enterprises, ensuring unparalleled quality and attention to detail. At THE/STUDIO, we guarantee the highest standards of quality control, offering a seamless experience from concept to creation.


Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Military…stay away!!!

If you need a military OCP don’t use this company!!! They can’t figure out the thread color for the 4 OCP colors for a unit patch. Working back and forth with the company for 3 weeks and they can’t figure it out. Called and said I really needed to get this fixed and was told I would get a call back that day, I did not!! Zero stars and note to all military needs…stay away!!!

January 23, 2025
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you for sharing your feedback. We deeply regret the frustration and inconvenience you've experienced with your OCP patch order. We understand how important these details are, especially for military orders, and we're truly sorry we didn’t meet your expectations.

We apologize for the lack of communication and the difficulty in getting the thread colors right. This is certainly not the standard of service we strive for, and we completely understand your disappointment. Please know that we take your concerns seriously and are committed to improving.

If you have further concerns or would like to discuss this matter further, please do not hesitate to get in touch with us directly. We’d love the opportunity to make things right.

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Always 5 stars with The Studio

Always 5 stars with The Studio . We’ve been getting our patches for over 5 years and they are awesome

January 20, 2025
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you so much for the continued support and the glowing review! Hearing that we've earned 5 stars from you time and time again over the past 5 years truly means the world to us.

We're grateful for your loyalty and trust in THE/STUDIO, and we’re excited to keep delivering awesome patches for many more years to come!

Sincerely,

THE/STUDIO Team

Rated 1 out of 5 stars

The Studio could NOT produce requested patches and stickers

I ordered 50 patches 50 and stickers from The Studio. The initial start was pleasant with phone calls to a live person. I then received emails on validating the patch and stickers. I approved both only to receive emails stating that "the studio". could not do a 100% embroidery. I accepted the printed patch even though it was NOT what i wanted. I was not given a refund on the difference between embroidery and printed patch.
I then received an email stating that the sticker could not be done either due to the "transparent positioning film". This has not been resolved. It just disappointing after paying up from only to be ignored when issues arise.

January 17, 2024
Unprompted review
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Reply from THE/STUDIO

Thank you for sharing your feedback. We’re very sorry to hear that your recent experience with THE/STUDIO didn’t meet expectations. We truly regret the issues you faced with your patch and sticker orders, especially after you took the time to communicate and approve designs.

We’d really appreciate the opportunity to make this right. Can we please contact you directly to discuss a resolution? Your trust means a great deal to us, and we’re committed to ensuring that every customer feels heard and valued.

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Sustainable and Stylish

I appreciate companies that care about the planet, and The.Studio nailed it. Their custom food paper is both stylish and sustainable. It's the perfect combination for any Eco-conscious business.

December 30, 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you for your kind words! We're so glad to hear that you appreciate our commitment to sustainability and design. It’s always rewarding to know our products align with the values of eco-conscious businesses like yours.

We’re grateful for your support and look forward to working with you again!

Rated 5 out of 5 stars

As one of the leaders in a 501(c)3…

As one of the leaders in a 501(c)3 Veterans Nonprofit, the Studio has been involved in our procurement of custom apparel from Day 1. They provided fast, effective, durable patches and design...and a far better cost then most competitors. Have dealt with them numerous times since then; some of our patch orders are up to 1,000 patches for a given design at this point...as we try to bring a greater awareness out there for a number of disenfranchsied groups.

Jordan Bednarz

January 4, 2025
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you so much for your thoughtful and generous review. We’re truly honored to support your mission and grateful for the trust you’ve placed in THE/STUDIO from the very beginning. It means a lot to know that our work has contributed in some small way to your efforts in raising awareness and supporting underserved communities.

We look forward to continuing our partnership and serving your team for years to come.

Rated 5 out of 5 stars

The/Studio did the impossible

The/Studio did the impossible. It's hard enough to find a patch shop in 2024. The/Studio managed to create a small-run of an intricately embroidered patch in half the estimated time, which was already fast. Plus, it was the replica of a tough design: a raven mascot perched on a book, holding a skull (reference to the Yorick passage in Shakespeare's 'Hamlet'), with text encircling it. Applied to a cardigan just in time for a humanities conservatory event. Thank you!

October 19, 2024
Unprompted review
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Reply from THE/STUDIO

Thank you so much for your incredible review! We're honored to have brought such a meaningful and detailed design to life—and ahead of schedule! It’s great to hear the patch made it in time for your event and lived up to your expectations. We truly appreciate your trust and look forward to creating with you again!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Our Lapel Pin was a BIG HIT!

It was so easy to work with your Sales Reps and they delivered as promised. The delivery was on time and I LOVE THE FINAL PRODUCT. Thank you Studio for a great job!

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

A Novelty That's Here to Stay

I was skeptical about lapel pins for our branding, but The/Studio proved me wrong. Their pins are not just novelties; they're stylish, high-quality, and durable. Our clients love having something tangible to remember us by, and these pins do just that.

November 27, 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you for the great feedback! We're glad we could change your mind about lapel pins and that they’ve become a meaningful part of your branding. It’s wonderful to hear your clients appreciate them too. We look forward to creating more lasting impressions with you!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Custom Hats

THE/STUDIO exceeded my expectations with their custom hats! The quality, fit, and attention to detail were outstanding. Their team made the design process effortless, and the final product was perfect. If you need custom hats, look no further!

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Quality

The custom socks from The/Studio are absolutely brilliant! The material feels premium, offer both comfort and durability. The design we ordered was perfectly knitted into the fabric, giving a clear and polished look. Highly recommend for businesses seeking bespoke essentials.

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Professional Service

The/Studio's service was second to none. From the design process to the final product, everything was smooth. The socks themselves are top-notch, blending style practicality. Definitely worth every penny.

November 9, 2024
Unprompted review
Rated 5 out of 5 stars

Great patches

Great patches! Very easy to create what we wanted! Received EXACTLY what we ordered. Very nice patches!

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect for Events

Used The/Studio for an event giveaway and couldn't be happier. The pins were not only a hit with attendees but also served as a memorable keepsake. The professionalism from start to finish was impressed.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

A must for Brand Identity

If you're looking to establish or elevate your brand identity these custom hats from The/Studio are the way to go. The quality speaks volumes about our company. They're not just hats; they're walking billboards for your brand.

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

Exquisite Customisation

The custom hats from The/Studio are simply exquisite. From choosing the thread colour to deciding on the panel's design, everything was tailored to our boutique;s theme. They've become quite the conversation starter with our customers!

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Extraordinary service

I have had nine projects at this point with the fine folks at “The Studio”. In one case the art I had sent in for a lapel pin would not work with the pin production process. The example sent back for my review and approval wasn’t even close to what I wanted. I used the chat feature and spoke with, I believe his name was David, and he was great. He said he could canx the order and make a refund, or he suggested a different approach. He asked what I was trying to achieve with the pin. He suggested a patch matching the same measurements would look great, full fill my goal, and would actually save me money. He took my modification to the existing order directly and made it happen. He went the extra mile to help me meet my goal, and to save me money. I received the patch and it has worked out even better than I could have hoped for.

This is just one example out of nine projects. I’ve had similar experiences through on line conversations. All helpful.

The Studio is the best.

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

We received our labels

We received our labels - they are amazing! Thank you so much- we are very happy with the product. The customer service is amazing as well! Very responsive and helpful. The process was a bit difficult. The process of proofing the final product was not really clear. A couple of times I thought I had left notes to proceed but had not. I'm sure it was my issue, but it wasn't always clear. Again, we love the product and would order again and refer friends. Thank you for getting them to us so quickly!

November 20, 2024
Unprompted review

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