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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent quality of the products, with many expressing satisfaction with custom items like keychains, coins, and patches, noting their sharp design, strong stitching, and vibrant colors. Reviewers also praise the helpfulness and professionalism of the staff, who are described as courteous and attentive, making the ordering process smooth and instilling confidence. The efficiency of the design tools and the quick shipping are also often mentioned as positive aspects. However, some customers were dissatisfied with the order process and delivery services. Issues included significant delays in receiving orders, even after paying for expedited shipping, and receiving items past crucial deadlines. Some people also reported problems with communication, such as conflicting information from different agents, unaddressed concerns, and a lack of clarity regarding order status and delivery dates.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many reviewers praise the great quality of patches, custom... See more

Order

Customers consistently note negative experiences with order. Many reviewers report significant delays, with... See more

Staff

Reviewers highlight ambiguous aspects of staff. While some customers praise the team as attentive, helpful,... See more

Quality

People report ambiguous experiences with quality. Many customers praise the superb quality of items like... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many reviewers express significant frustration with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Asides from starting the challenge coin back in Sept 2025, going thru 6 customer service representatives, nit picking on small cost and dealing with no contact from some incompetent design team for... See more

Rated 5 out of 5 stars

This is the fourth time I have had "challenge" coins made here. Every order was procured with the design team help using chat or phone. Each time I "talked" to a team member, they were very court... See more


Company details

  1. Souvenir Manufacturer
  2. Clothes and Fabric Manufacturer
  3. Corporate Gift Supplier
  4. Custom Label Printer
  5. Fashion Accessories Store
  6. Promotional Products Supplier

Written by the company

Since 2014, THE/STUDIO has been a trusted partner in the fashion industry, serving clients across North America and globally. Our expertise in custom manufacturing has forged strategic alliances with top-tier manufacturers, enabling us to create truly unique, one-of-a-kind products that go beyond fashion. We craft exceptional custom products for individuals, organizations, and enterprises, ensuring unparalleled quality and attention to detail. At THE/STUDIO, we guarantee the highest standards of quality control, offering a seamless experience from concept to creation.


Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Worth every penny

While the patches are a bit pricier than other options, they're absolutely worth it. The quality of the bullion work is unparalleled, and the attention to detail is impeccable. If you're looking for a truly exceptional patch. look no further.

August 26, 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime for more custom products!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

A Steller Experience!

I was blown away by The/Studio's custom pin service! They turned my idea into a tangible masterpiece. The quality is top-notch, and the attention to detail is impeccable. I'll definitely be coming back for more!

September 1, 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you so much for taking the time to leave us a 5 star rating! We can’t wait to have you back anytime you need help in creating additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

A Must-Have

If you're looking for a unique and personalized gift, these custom socks are a must have. The quality is excellent, and the design options are endless.

August 27, 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to helping you to create additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Custom Pins That Stand Out

O ordered custom pins for my club, and they were hit! Everyone loved them, and the quality was fantastic. The/Studio's design them helped me refine the artwork, and the result was pin that really stans out. I'm already thinking about what we can order next!

September 1, 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you so much for taking the time to leave us a 5 star rating! We can’t wait to have you back at THE/STUDIO. Please do not hesitate to contact us at any time.

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

For Gifts

I ordered 100+ custom chenille patches as a gift for cultural program attendance. It's a unique and personalized present that they love.

August 24, 2024
Unprompted review
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Reply from THE/STUDIO

On behalf us all of us at THE/STUDIO, we would like to thank you for sharing this excellent review! We are thrilled that you enjoyed your experience. Please let us know what we can do for you in the future.

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Impressive Turnaround Time

I was on a tight deadline for special project, and The/Studio really came through. Not only did they deliver the custom pins on time, but the quality was flawless. They made sure every detail of my design was captured perfectly, and I couldn't be happier with how they turned out. Great experience overall.

September 1, 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We're happy to see that you had a 5-Star experience at THE/STUDIO. Your review means a lot to us. We’re here for you anytime. Hope you'll return soon for more custom products!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Step Up Your Sock Game

If you're looking to elevate your wardrobe, these custom socks are a must have. The quality is exceptional, the design options are endless, and the comfort level is unbeatable.

August 12, 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We appreciate your 5-star rating! We're always ready to help you create additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Perfect for Fundraising Events!

We used The/Studio for custom pins for out charity event, and they were a huge hit. The quality was top notch, and they arrived right on time. The team helped us make sure our design captured the spirit of the event, and the result was amazing. Definitely using them again for future events!

August 25, 2024
Unprompted review
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Reply from THE/STUDIO

We would like to thank you for sharing this excellent rating! We value your review and your feedback. Hope you'll return soon for more custom products!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Fast Shipping

I was pleasantly surprised by how quickly my order arrive. The shipping was fast and reliable and the packaging was secured.

August 11, 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you so much for this great 5-star review! You deserve the best and we work hard to make sure that you will get it with us. Hope you'll return soon anytime you need help in creating additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Sock-cessful Purchase

I was a bit skeptical at first, but I'm so glad I took a chance on The/Studio. The socks are incredibly soft and well made. The design process was easy and fun, and te customer service was excellent.

August 13, 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We would like to thank you for sharing this 5 star rating! Please don't hesitate to reach out to help you create additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Value for Money!!!

Considering the quality and customization options, the price is very reasonable. My team have been looked at similar products from other brands and none can compare to the value offered by The/Studio.

August 15, 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Hope you'll return soon for more custom products!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Socks with a side of soul

These custom socks aren't just a fashion statement; they're a personal expression. The design process was a breeze, and the final product is even better than I imagined. They're super comfy and totally unique.

August 25, 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thanks for sharing your positive rating and experience with THE/STUDIO! We will make sure to share this to the rest of the team to keep up the level of service and work. We’re here for you anytime you need help in creating additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

recommended

If you're looking for a unique and personalize gift, me and my team will highly recommend The/Studio. Their, custom socks are well-made, affordable, and look great.

August 24, 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

The team here at THE/STUDIO is thrilled to receive such great rating. We look forward to helping you to create additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Attention to detail!

I was really impressed with how well they captured the details of my design. The embroidery is top notch.

September 2, 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you so much for taking the time to leave us a 5 star rating! We can’t wait to have you back anytime you need help in creating additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Perfect for any occasion!!!

Whether you need a gift for a friend, family member, or coworker, The/Studio has you covered. Their keychains are perfect for any occasion.

August 24, 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We are so grateful for your 5-Star rating! Thank you for choosing THE/STUDIO and we look forward to working with you on your future projects.

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Classy Touch

I recently got a custom money clip from The/Studio. and I could't be happier. The quality is top notch, and the design is exactly what I was looking for. It's a classy and functional addition to my wallet. highly recommend!

August 18, 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you so much for giving us a 5 star rating on how we are doing. We're always ready to help you create additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Variety of Options

The online ordering process at The/Studio is straightforward and easy to use. I was able to place my order in just a few minutes. It's great option for those who prefer to save time.

August 13, 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We are so grateful for taking the time to share this positive review. We really appreciate you taking the time to share your experience with us. Hope you'll return soon for more custom products!

Sincerely,

The/Studio Team

Rated 5 out of 5 stars

The Studio is it…look nowhere else!

I have used the Studio a handful of times for various items (challenge coins, celebration coins, patches) for my units and our Birthday balls. Never once have I not been thoroughly impressed with the product. Every time it came to us even better than expected. The customer service, design team, ease of use and even the prices are all outstanding. I couldn’t imagine not going through them.

September 3, 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We appreciate your business and your feedback helps to share the word about The/Studio. Hope you'll return soon for more custom products!

Sincerely,

The/Studio Team

Rated 5 out of 5 stars

A Classy Touch

I have been searching for the perfect tie bar to elevate my formal attire, and I finally found it The/Stuido. Their designs are sleek, modern, and add a touch of sophistication to any suit.

August 28, 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We would like to thank you for sharing this 5 star rating! Please don't hesitate to reach out to helping you create additional custom products in the future!

Sincerely,

The/Studio Team

Rated 5 out of 5 stars

Custom Designs with Affordable Prices

I had an idea for my woven patches and The Studio designed it in a professional way. The design process was easy and the price was also reasonable. I will be recommended them to my friends and family.

August 9, 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you so much for this great 5-star review! You deserve the best and we work hard making sure that you will get it with us. Hope you'll return soon anytime you need help in creating additional custom products in the future!

Sincerely,

The/Studio Team

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