The Suit Group Reviews 34

I had a fantastic experience with The Suit Group from start to finish. I chose them to create bespoke wedding suits for myself and my groomsmen, and they exceeded all expectations. From the very first meeting, there was no pressure. Just a friendly, insightful conversation about my vision for the suits and their support with what materials would best suit the season, location, and style of the wedding.

For the fitting, Kasey went above and beyond, coming personally to my home to measure each member of the grooms party at a time that worked for all of us due to our busy schedules. This level of flexibility and dedication was exceptional.
Throughout the process, nothing was too much trouble, and every question or request was met with genuine care and expertise.

The results spoke for themselves, the suits fit perfectly, felt luxurious, and had those personal touches that make bespoke tailoring so worthwhile. I would wholeheartedly recommend The Suit Group to anyone considering a custom-made suit. The quality, attention to detail, and personal service where second to none.

From the minute i connected with TSG team. Kasey was a big help. We went over all my requirements for the upcoming big day. My groomsmen's and I had a great experience every step of the way. 100% will recommend TSG if you are looking to get married and need to get the suits sorted. It was the attention to detail did it for us. Thank you guys.

I encountered some challenges with the service I received. Despite paying a deposit two months prior, I had not been properly measured for my suit. I had used the company once before and had a much better experience, which led me to wonder if perhaps my relatively modest £500 order did not receive the attention it deserved. I received various excuses and minimal effort was made to schedule a proper measurement, with the suggestion of estimating the size based on a photo of my old suit, which did not meet my expectations for a "bespoke" service. When I requested a refund, I was informed that the material for the suit had already been ordered, so I reluctantly agreed to forfeit the deposit. This experience left me feeling quite disheartened, and I have decided not to use their services again. I acknowledge that others may have had positive experiences, but unfortunately, my repeated encounter with the company was not satisfactory.

Kasey made me a linen suit and I cannot believe the quality!
Super happy with my result. His turn over is super fast and incredibly high quality.
He measured my suit to perfection.
I had so much choice in terms of materials, patterns, lining and buttons.
Very very happy with the service from The Suit Group.

To my surprise Kasey even added some very sweet wording in embroidery into my suit.

Thank-you again! I will be passing the word on to other people to purchase from TSG.

Had a suit made with The Suit Group. Kasey was so accommodating for my needs when it came to fittings and style of suits. I have never been given so much choice of patterns, fabrics and colours.
Fits perfectly and it’s a suit I will cherish for life. Thankyou !
I would 1000% recommend getting in touch for your bespoke suit.
Very happy customer.
Great service

Terrible communication. Inability to keep appointments. Terrible service. Suit that I will not wear after spending nearly £600. Avoid at all costs.

Kasey is a an expert in his field when it comes to helping me get a new suit.

A complete professional, even at busy periods of the year I am kept up to date on ready dates of my suits.

The quality and craft of the suits are of a very high standard, as someone who only purchases high quality long lasting clothing I feel very confident when buying from Kasey. I have purchased multiple suits over 3 years and I cannot report a single fray on the fabric

Also, I’m fairly leaner in summer months so any required alterations due to change in my body type are done quickly

No communication, no suit. Trying to get hold of anyone at the suit group is proving near impossible. Nobody answers the phone or messages. 4 days before a wedding and no suit, no explanation and not even a call back.

Update (31/01/23)

The ‘lead party did not accept anything in my behalf. I have messages to prove this. We still have not been told when this suit, if at all, will be ready. The suit was personalised with the date of the wedding on so is now completely irrelevant. I have multiple transcriptions of communication (or lack of). I was told the refund wouldn’t happen as I’d left this review. Again with messages to prove.
Totally unprofessional approach to business.

AVOID.

Abysmal communication, empty promises and lies

Brief timeline:
- Oct, 5. measures taken, deposit paid. ETA was 3-6 weeks
- Oct, 25. Contacted to get a more precise ETA. Few days later, got a response "some ready, finishing up this week".
- Nov, 16. Contacted again. No response
- Nov, 22. Contacted again. Responded on Nov, 25 saying thay there was a tragic event. Understandable, no rush
- Nov, 30. Got contacted. One shirt left to be made. Finishing up this week (sounds familiar?). And one extra free of charge, how nice
- Dec, 8. Contacted for ETA. No response.
- Dec, 16. Asked for refund.
- Dec, 29. Got a response: "the shirts are ready. Do you want them or the money back?". "Thanks but no thanks, money back". No response
- Jan, 11. "Hello??"

The time wasn't even the issue. It's the amount of lies and complete absence of feedback. It's simply disrespectful and I feel like I've been spat on.

I was trying to be patient and understanding but I don't appreciate being treated like garbage and lied to

Terrible experience.

Booked an appointment via their website which was pretty straight forward to be fair.

On 31st MAY 2022. I had appointment booked.
I was met at my home by
K who I believe is the director of the company.
He came across initially as a very clean cut young man very well dressed, as you would expect from a director for a suit company.
The appointment went well. I gave him a deposit for two suits three tailored shirts.

I told him I required for my sister's wedding which was approximately 2 months from that date. He ensured me that he would have it ready in time. Plus he will return once before for a fitting.
As quoted on the website the company claim

"Within 3 weeks your suit will have been made. We will arrange a fitting appointment with you and if any alterations are needed once you try your suit on, they will be carried out by our tailors in the next few days from the final fitting appointment."

A whole month had without me getting any sort of notifications from him.

On the 2nd of July a message him asking him for an ETA as it had been over 4 weeks now.

He did respond. Told me that everything should be ready for this week and he will send me a photo of the the suits that he had made. An apologize for any delays.

On the 12th of July contacted him again as a week had passed and I had no ETA or notification.

He replied and told me that they've had issues with their fabric supplier and had delayed them quite significantly. And ensured me and try to do the best he can and have them ready for the following week.

With that being said,I decided to get a suit from a Suit supply as I felt that he wouldn't have my suits ready in time for my sister's wedding.

On the 20th of July contacted him again What the situation is on my suits.
He replied saying unfortunately that they haven't solved the supplier issues I need to do the best he can to have it for the following week.


On the 7th of August I reached out to him again on what the situation is and if he would have anything ready for me, even just the shirts. As I had a upcoming event of four will be good too to get some of the products I paid for.

He did reply saying hopefully he will have it by the 29th August he'll have them ready for me as they had resolved the supply issues for the fabrics.

On the 24th of August messaged him after him if there will be ready for the 29th. He did not respond.

On the 5th of September I messaged him again requesting a refund as it had been over 3 months and I hadn't received anything and wasn't looking like I was going to.
This time he did respond saying they've had a backlog of people requesting for refunds due to the supply issues.

He said that he can process the refund through for me the.
I told them that was great. Just a shame I couldn't get the suits as they were quite unique.
He responded by saying and I quote
" you would have them in 3 weeks 1000%".

December 16th I haven't received anything from him as of yet. I messaged him asking him that what happened to you 1,000% guarantee.
He claimed that they've been posted out to me and I should have received them, but I've got absolutely nothing.
No suits, no refunds. Just the overall bad experience a 7-month saga which is just left me out of pocket.

Overall is just a shame. I ended up getting another from suit supply and recommend them if need a suit. If you do need a suit for an occasion promptly.

It's unfortunate. I did hope that I have a good business relationship with the suit group, and was happy initially to invest in a small up and coming business and support local businesses rather than going to the retail Giants but he hasn't delivered.
Don't look like I'm going to get my money back anytime soon or my suits or my shirts.

I booked a suit design meeting with the company on the 06/05/2022 for the 14/05/2022. Then they didn't actually bother showing up and I have to date had no email, phone call explanation why they didn't show up. Really not impressed as I had heard such great things and was looking forward to using this company for my wedding suits, but I will now be forced to go elsewhere.

I had bought a suit on 2 occasions with this company. The second one had the wrong lining so by way of compensation K agreed to provide a shirt. That was 3 months ago. I have rung 20+ times, left several text and written on the customer contact line. About a month ago K promised delivery of the shirt but nothing has materialised. I have never had a response to any of my phone calls. The company should have the decency to respond.

A massive thank you to Kasey and the team at TSG! Amazing quality and looking suit. I've been after a suit from Kasey for a while and believe me, it's worth the wait! The fit couldn't be any better and is a token to his attention to detail. He's energy and enthusiasm is contagious and I recommend him to anyone looking for a professional suit.

I am a repeat customer of The Suit Group, Kasey is a perfectionist and will work relentlessly to make sure the suit you chose to design comes to fruition as flawlessly as possible.

The quality is better than anything you will find online or on the highstreets, I will never go back to buying suits from anywhere else again.

5 Stars all over the experience is nothing short of amazing

From start to finish the communication, hard work and dedication has been unreal! Produced me a shirt and trousers and tie on a tight deadline for a funeral and went above and beyond to ensure it was all perfect and ready! I will 10000% be getting more suits and shirts made from The Suit Group!

Honestly thank you so much!

Literally can’t not rate this company enough not only have they done a excellent job and quality job on my suit for my nans funeral on such a short notice. They have mad me feel like a proud man for such a special day. I will always recommend these guys are any suit and they will forever have my custom! Thank you for all your efforts THE SUIT GROUP.

Service + Quality
Went to Kasey requesting to get two suits made for me. I wasn't disappointed from start of the process to the finish and Kasey ensured that I received a real bespoke experience throughout.

If you want a fully top quality, fully bespoke suit without the astonishing price tag, then The Suit Group is the place to go!

The process with Kasey at The Suit Group was one of the best customer experiences that I have received. From the very first contact Kasey was professional and passionate about the product he was creating for me and design of the suit matched perfectly with my expectations. Even during the COVID-19 crisis Kasey kept me in regular contact and offered a free shirt due to the delays in sourcing the materials which shows you the type of business man he is. I will certainly be using him again and would happily give him 5* review.

I had an extremely top service from the Suit Group. A special thanks to Kasey Alexander for his services. Kasey came to our office for a personal fitting and was able to deliver the suit personally to my Residence. The quality of the suit is solid and powerful. I have decided that I will be getting my next suit from The Suit Group and will be in the future for sure.

The suit is insane quality and fits so well! Kelsey is clearly very passionate about his business and definitely an expert in the field. The price for what you get is amazing as well. Honestly couldn’t recommend more, will definitely be using them again!