The TCM Group Reviews 322

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and supportive approach, highlighting the exceptional quality of the trainers and facilitators. People frequently mention the courses are well-structured, balancing theory with practical application, and providing valuable skills that can be immediately applied. The overall service and user experience are often described as excellent, with many appreciating the engaging and interactive learning environment. However, some customers noted that the pre-course information could be confusing and not always relevant, suggesting that improving initial communication would enhance the overall learner experience. A few other people also felt that more case studies and role-playing scenarios would be beneficial, and that those new to certain topics might benefit from pre-course reading due to the fast-paced nature of some programs.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the trainers and staff for their... See more

User experience

Consumers generally express high satisfaction with the user experience, highlighting well-structured... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the training, describing it as... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of the... See more

Based on these reviews

Rated 5 out of 5 stars

I took the 5-day mediation course with Marie Coombes. The course was very well-structured, striking the perfect balance between theory and practice. Marie was a brilliant instructor, who explained and... See more

Company replied

Rated 5 out of 5 stars

I recently completed a Mediation course run by TCM. The course was run very well, with there being lots of course handout and a very well written workbook. The Lecturers on the course were extremely... See more

Company replied

Rated 5 out of 5 stars

Andi and the group were so supportive of eachother. The course is structured in a very clear way. The mix of theory for your understanding, and practical role playing to put this into practice w... See more

Company replied

Rated 5 out of 5 stars

The content of the course was very well put together. The facilitation was excellent. The course does really need you to commit to it as it is fast paced and covers a range of theories and practical w... See more

Company replied


Company details

  1. Business Management Consultant
  2. Coaching Center
  3. Education Center
  4. Human Resource Consulting
  5. Mediation Service
  6. Training Centre

About The TCM Group

Written by the company

TCM putting people first

TCM is a leading global provider of mediation, investigations, coaching, conflict management, HR, culture change, turnaround and leadership consultancy and training services.

These companies are part of the TCM Group:

The TCM group Engage Leadership The Mediation Company Resolution Framework People & Culture Engage Coaching Transformational Culture The Investigation Company The People & Culture Association

Contact info

Join us at TCM Academy

At the TCM Academy we provide world-class training.

4.9

Excellent

TrustScore 5 out of 5

322 reviews

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Rated 5 out of 5 stars

Rosie provided a really good practice training session

Rosie provided a really good presentation and allowed for us to practice the practice guides in break out sessions. I was able to learn from the facilitator as well as my colleagues.

March 21, 2025
Unprompted review
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Reply from The TCM Group

Hi Michael, thank you for your kind review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

Took a two day online training on…

Took a two day online training on Practical Investigation Skills with TCM. The course was great and the experience excellent overall. The syllabus and training material was highly relevant for staff like me who do not have an investigation or HR background. The course provides you with a framework and tools to contribute to this body of work.

March 21, 2025
Unprompted review
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Reply from The TCM Group

Hi Antoine, thank you for your kind review! We are so pleased to hear that you enjoyed the course and found it useful. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Holistic Mediation Course

Holistic mediation course. This is serious stuff! Seeing people come to a resolution is magical. The power and delivery of words can't be underestimated, it's an art. This course prepares you how to get people to do that .

Alan our facilitator, turned what could have been an intense week into something manageable and meaningful.
Would highly recommend.

March 3, 2025
Unprompted review
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Reply from The TCM Group

Hi Lady S, thank you for your kind review! We are so pleased to hear that you enjoyed the course. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Enjoyable learning experience

The course was really enjoyable and practice based, led by a really knowledgeable trainer and the experience with the assessor was very positive and affirming.

March 7, 2025
Unprompted review
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Reply from The TCM Group

Hi Chris, thank you for your kind review! We are so pleased to hear that you enjoyed the course. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Perfect fit for some feminist leadership training

We are so glad we went with TCM for our leadership training. We wanted to go beyond the basics of line management training and ensure we were achieving our goal of striving for feminist leadership whilst building an organisational culture we were proud to be a part of and this was a great start for us. Our facilitator Laura was the perfect fit with her background in international relations and her knowledge of the sector meant she was able to meet the needs of he delegates and the overall aim of our training!

March 5, 2025
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Reply from The TCM Group

Hi Jess, thank you for your kind review! We are so pleased to hear that you enjoyed the course. Kind regards, The TCM Group.

Rated 4 out of 5 stars

This was relaxed informative and unlike…

This was relaxed informative and unlike many webinars welcomed interaction and debate. A very considered and actually a helpful session in a practical . I had a few technical problems and due to my internet connection I was kicked out before the end of the session. But would definitely attend any future sessions.

March 4, 2025
Unprompted review
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Reply from The TCM Group

Hi Allanagh, thank you for your kind review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

Excellent course

Excellent course, well delivered, Rossie was excellent

February 28, 2025
Unprompted review
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Reply from The TCM Group

Hi David, thank you for your kind review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

Superb training

Superb training; expert advice and guidance.

February 14, 2025
Unprompted review
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Reply from The TCM Group

Hi Kathryn, thank you for your kind review! We are so pleased to hear that you enjoyed the course. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Fantastic mediation training

Fantastic mediation training, facilitation was spot on, he did a brilliant job of engaging us all over the 3 day period.

February 13, 2025
Unprompted review
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Reply from The TCM Group

Hi Rachel, thank you for your kind review! We are so pleased to hear that you enjoyed the course. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Great comprehensive training

Great comprehensive training - delivered really well by the trainer who had such a vast depth of knowledge on the topic

February 11, 2025
Unprompted review
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Reply from The TCM Group

Hi Kerry, thank you for your kind review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

Mediation Course

I recently completed a mediation course with the TCM group, and I was very impressed. The pre-course information and communication was excellent, as was the quality of the lecturers. The course itself was very well structed, with 2.5 days of theory and another 2.5 days of roleplay practice. The lectures had lots of break, which helped me with my concentration an in assimilating the new information. I feel that I've learnt a lot from the course, and would recommend TCM to others.

January 17, 2025
Unprompted review
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Reply from The TCM Group

Hi Gary, thank you for your kind review! We are so pleased to hear that you were impressed with the set-up and course itself. Happy mediating! Kind regards, The TCM Group.

Rated 5 out of 5 stars

Amazing training!

I recently attended a training session on Quality Conversations and de-escalating conflict. The training was so informative and was useful not only for working situations, but life. It was so rewarding and this was largely in part to our fantastic trainer, Maire. Thank YOU!

January 23, 2025
Unprompted review
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Reply from The TCM Group

Hi Ben, thank you for your kind review! We are so pleased to hear that you enjoyed the course and found it rewarding. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Excellent mediation training

I recently completed the 5 day accredited mediation course with TCM. There was so much to learn and the combination of theory and practical application made the week zoom by. The assessment process and submission of the portfolio helped to cement my knowledge and I feel confident to go and mediate.

I enjoyed being with a small cohort of like-minded professionals, keen to add mediation to their professional toolkit. I highly recommend TCM for your mediation training.

September 20, 2024
Unprompted review
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Reply from The TCM Group

Hi J, thank you for your kind review! We are so pleased to hear that you enjoyed the course. Kind regards, The TCM Group.

Rated 4 out of 5 stars

You have to develop your listening skills and ensure that you allow the participants to make the resultion decisions.

This learning was important in my role because it is not about always providing the answers. It was about provided tools to ensure that staff who are willing to undergo the process are helped to resolve differences to enable commitment and how to manage future disagreements moving forward.

December 17, 2024
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Reply from The TCM Group

Hi Angela, thank you for your kind review! We are very grateful. Kind regards, The TCM Group.

Rated 5 out of 5 stars

The TCM group provides a high quality…

The TCM group provides a high quality customer-focused service from the very beginning to the end of the process
I am delighted we commissioned their services and would definitely recommend other companies to do the same.

December 6, 2024
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Reply from The TCM Group

Hi Andrew, thank you for your kind review! We are so pleased to hear that you had a positive experience with us. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Workplace mediation course and accreditation

I had a five-day workplace mediation training course with TCM this year, followed by a portfolio assessment and an accreditation. All went very well. I have now received the certifications which took about two months after my submission to TCM. Thank you TCM.

December 17, 2024
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Reply from The TCM Group

Hi Sakine, thank you for your kind review! We are very grateful. Kind regards, The TCM Group.

Rated 5 out of 5 stars

1 day Resolution First course

I attended the 1 day Resolution First course with Marie today. It was a really enjoyable course and felt I gained a considerable amount of knowledge, with practical tools to use when dealing with conflict at work as well as in my day to day life. Thank you

December 9, 2024
Unprompted review
The TCM Group logo

Reply from The TCM Group

Thank you for your kind review! We are so pleased to hear that you enjoyed the course. Kind regards, The TCM Group.

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