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Absolutely outrageous and beyond disappointing!
I shattered the glass of my Thetford Topline 902 induction hob, and to my shock, there is no replacement glass available. For any premium induction hob from brands like Bosch or Siemens, you can easily order a spare glass. But here? Nothing! Instead, I’m forced to buy an entirely new unit (1000€+) This is utterly unacceptable and downright unbelievable!
Had a sink/hob unit from Thetford which got rotten rusty within a year. They rejected my warranty claim under the excuse that on the photo "hob has water marks left on the surface". Needless to say this unit is supposed to work in contact with water. Seals trap water instead of protecting parts vulnerable to rust. On my third letter the designated dealer started feeding me misinformation about the warranty conditions different even to the ones officially available on Thetford page.
Ridiculous company, ridiculous after-sale service.
Horrible experience.
After an initial breakdown in communication Thetford went above and beyond the call of duty to make things right.Thanks
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