The Tour Guy Reviews 3,953

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,894 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, describing them as knowledgeable, engaging, and friendly, making tours enjoyable and informative. Many people highlight the excellent service, noting that tours are well-organized, efficient, and provide a smooth user experience from booking to the actual excursion. Reviewers frequently recommend the company for its exceptional holiday experiences, with many enjoying the unique locations and the overall value for money. However, some people were dissatisfied with certain aspects of the tours, such as difficulty finding meeting points or issues with audio equipment that made it hard to understand guides. A few other people also felt that some tours were not as described, with parts of the itinerary being skipped or guides lacking the necessary credentials for certain sites.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many praising the guides for their knowledge,... See more

Location

Clients share positive opinions on location, with many reviewers appreciating the guides' knowledge of the... See more

Service

Customers consistently note positive experiences with service, with many praising specific tours as... See more

User experience

Customers had positive experiences with user experience, describing it as amazing, great, and terrific... See more

Holidays

Reviewers highlight positive aspects of holidays, with many describing tours as the "BEST" of their trip and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lorenzo is truly a soulful knowledgeable and engaging guide with a special talent in making people feel welcome and special, giving the guests his full heartfelt attention. He shared stories and immer... See more

Company replied

Rated 5 out of 5 stars

Giovanni saved the Colosseum! Not only was he knowledgeable, engaging, friendly and humorous, Giovanni and his partner truly were worth the price of the tour to just get us through all of the lines a... See more

Rated 5 out of 5 stars

The Florence: Tuscany wine Country Day Trip with Vineyard Lunch was amazing! Saw two vineyards that were beautiful with really friendly staff. Plenty of time to meet other people on the tour and had a... See more

Rated 5 out of 5 stars

This was a great tour. We didn’t know what to expect as far as travel was concerned but the bus ride was great and efficient in the heavy traffic. When we got to Fontenbleu it was a delightful surpr... See more


Company details

  1. Tour Operator
  2. Travel Agency

Written by the company

Your vacation is sacred, and we exist to make it more memorable. We at The Tour Guy, parent of The Roman Guy, offer an array of top-rated tours, activities, and recommendations designed to enhance your trip and make planning easier. From skip-the-line access at world-famous landmarks to hidden gems curated by local experts, we help you experience Europe like never before. To make your travels even smoother, we provide expert travel tips, insider recommendations, and seamless booking for must-see attractions across Europe’s top destinations. We like having “guy” in our name because it reinforces that we aren’t just a company—we’re a team of passionate and friendly people who love culture, history, and food! We create and source unforgettable experiences for travelers, always with top-notch customer service and a personal touch. We sell our own tours as well as carefully selected “partner tours” led by passionate guides who share our vision. And by the way, while we’re The Tour “Guy,” our team is a mix of guys, gals, and they's who are all just people.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

We had great experience with our tour…

We had great experience with our tour of Sagrada Família . Everything was smooth and clear as far as communication before our tour and finding the spot to meet with our tour guide and group. Lena was our tour guide and she did great job of explaining the history of the basilica and showing us the important parts of basilica. I highly recommend this tour and Lena as your tour guide.

May 2, 2026
Rated 5 out of 5 stars

Francesca was so knowledgeable about…

Francesca was so knowledgeable about the art and you could tell that she truly loves it. She answered everyone's questions while keeping us on coordinated and on track.

She was especially kind and helpful with my dad, who has knee issues and moves more slowly.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Solo Tourist

Went on this tour solo and met a great group of people (12 total guests). Gave me an opportunity to meet people and try the Bistecca steak that is impossible to eat as a single person. Lots of good wine and food at really cute little places. On top of this the tour guide Victoria was excellent. Highly recommend.

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

Tour Guy is great and trustworthy

Tour Guy is well connected and organized. I used 5 different providers on my last trip to Italy and I would only recommend 2. Tour Guy is one of the 2.

The guides that they use are the best. Their subcontractors maintain a high standard of service. I trust Tour Guy for my friends and family.

May 8, 2026
Rated 4 out of 5 stars

Even on the English tour I still…

Even on the English tour I still struggled u standing sometimes. The earbud headsets at the Colesseum were good but the Vatican loop around earset wasn’t great.

May 2, 2026
The Tour Guy logo

Reply from The Tour Guy

Hi Anita,

Thank you so much for the 4 star review! We are glad you found the Colosseum audio headsets to be great, though we are sorry the loop around earpiece at the Vatican was less than perfect and made it a bit tough to catch everything. Exploring the Vatican and the Colosseum back to back is the ultimate way to experience Rome, and we are thrilled you chose us for your adventure. Our Rome Operations Manager is already looking into upgrading those Vatican earpieces to ensure total clarity for future travelers. We would love to have you back for another tour soon, maybe to explore Florence next time? Please be sure to tell your friends and family all about your adventures with The Tour Guy!

Rated 5 out of 5 stars

We had such a wonderful time exploring…

We had such a wonderful time exploring Siena, a winery and San Gimignano. Our tour guide Lorenzo was so kind and fun. He gave great information and even gave us special tips. We had amazing wine and got some beautiful Tuscan photos!!

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Both wineries were excellent, the ride was beautiful, and Victoria was very accommodating and thorough. She was a great guide!

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

What an amazing day 5 stars

What an amazing day we had. The weather was terrible, however, our guide Victoria was so helpful and informative and made for an excellent visit to the two local vineyards. We made some great friends and the wine and food were superb
5 star review

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Victoria was our tour guide today and…

Victoria was our tour guide today and made us feel so comfortable and welcomed! Everything was enjoyable from the wine to the meals and the sight seeing. The portions of the food and the wine were more than enough, and we are very appreciative of this tour to experience Tuscany.

May 16, 2026
Unprompted review

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