Thetravelbookings Reviews 901

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professional approach, making the booking process smooth and stress-free. Many people highlight the excellent customer service, appreciating the personalized attention and the staff's ability to find great prices and suitable flights, even for complex travel schedules. Reviewers frequently mention that the service provided is efficient, reliable, and makes them feel confident in their travel arrangements. However, some customers were not happy with issues related to booking amendments and refunds, with a few reporting unexpected charges or difficulties in changing flights. There were also isolated instances where individuals felt that the communication was unhelpful or that there were unexplained changes to their bookings, leading to frustration and additional costs.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Service

Consumers find service to be positive, highlighting the effort and care agents put into providing the best... See more

Booking process

Customers had positive experiences with the booking process. Many reviewers praised the ease and speed of... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents like Max, Ron, Jane Rose, Rennee... See more

Price

Clients share positive opinions on price, with many reviewers highlighting that they received great prices... See more

Based on these reviews

Rated 5 out of 5 stars

Marvin great customer assistance, booked quick and affordable travel for me and my young granddaughter, and even found a great price. He made the whole experience feel personal — more like having my o... See more

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Rated 5 out of 5 stars

Ness is a such a great travel agent. His more likely a personal assistant good friend who’s always a call away when I email about any of my travel arrangements. His trustworthy & 100 reliable efficien... See more

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Rated 5 out of 5 stars

Alan went out of his way to meet our very specific requirements for departure time, date, connections, arrival time, price, airline. It seemed like an impossible task, but he made it work! After ju... See more

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Rated 5 out of 5 stars

Rebecca was extremely patient and efficient dealing with our travel requirements. She was courteous and friendly throughout, and skillfully handled all aspects of our booking with ease. She was quic... See more

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Rated 5 out of 5 stars

We were treated with great understanding when our travel requirements kept changing due to unexpected alterations to the travel dates.Jane Rose the customer representative who attended to our booking... See more

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Rated 5 out of 5 stars

I had to book a last minute flight to the USA, due to previous issues, but I was able book with Rebecca via the travel bookings, which was amazing! I was very impressed by how knowledgeable and friend... See more

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Rated 5 out of 5 stars

I'm still negotiating with Paul the most patient man in the history of travelling. Im a 75yo disabled lady .my daughter is currently still transacting my fflight and most reasonable fare. So far trave... See more

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Rated 5 out of 5 stars

Allan Smith has provided me with fantastic polite service and was extremely patient I had him looking everywhere for the best flight and he served me with a great deal of warmth and compassion a... See more

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Rated 5 out of 5 stars

Excellent service, phone was answered quickly, ability to find flights for a complex travel schedule at good prices happened "effortlessly". Jane Rose who I worked with was very professional and when... See more

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Rated 5 out of 5 stars

Alan Smith was friendly, approachable and worked hard to organise our flights. However we had to change the original flight, but I am please to say Alan was flexible and worked to find us a more s... See more

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Rated 5 out of 5 stars

I don’t travel very much so booking tickets for a long haul flight for my family and myself is always rather stressful. Especially as I chose not to go straight to the airline on this occasion. But wh... See more

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Rated 5 out of 5 stars

We are so impressed with our recent experience with Travel Bookings. Our advisor Jane Rose has been so helpful, nothing has been too much trouble it's been a hassle free experience and we will definit... See more

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Rated 5 out of 5 stars

The patients of the agent Rebecca was outstanding. We had several problems processing the payment and lots of phone calls between us trying to sort it all out. She telephoned each time she said she wo... See more

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Rated 5 out of 5 stars

I spoke with Ron and he was extremely helpful and very patient with me, going through all the options available for me. I cannot thank him enough for organising my flights and itinerary in such a prof... See more

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Rated 5 out of 5 stars

I was hesitant at first I had never used this travel service. Jane Rose was consistant with her help in finding me an economical flight for my travel . She was polite and booked my flight and sent... See more

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Rated 5 out of 5 stars

The travel assistant Jane Rose Travel Bookings Ltd was very helpful and checking various flight options and secure the booking with good flight for a good price. Jane has given a good customer serv... See more

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Rated 5 out of 5 stars

My flight was cancelled due to the catastrophic hurricane Melissa in Jamaica, but my travel agent Jane Rose was very quick and efficient getting my flights rebooked. My experience was streamlined, str... See more

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Rated 5 out of 5 stars

As always, Alan was incredibly helpful in ensuring that we got exactly what we wanted at a great price. From initial outreach to confirmation was less than 24hr! The most attentive with the best custo... See more

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Rated 5 out of 5 stars

My experience with The Travel Bookings was great. Rebecca was Fab, very helpful in guiding me in making the right decision for my flight. This is my second time of using The Travel Bookings & I'm defi... See more

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Rated 5 out of 5 stars

Ron was very good. He took my requirements and gave me a good price first up, no bartering involved. Booked and paid all within 20 minutes. Obviously time will tell with bookings but it was a pain fre... See more

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Rated 5 out of 5 stars

It was my first time using Travel bookings and I want to commend Jane Rose on her incredible service. Her patience , insight and extreme efficiency are indeed rare qualities in this industry . Thank y... See more

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Rated 1 out of 5 stars

scam company. the prices quoted are false. all the positive reviews have only one review which points to made up reviews. you have been warned

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Rated 5 out of 5 stars

From the get-go this company have held my hand, ticket, arranging meet and assist as I’ve had a stroke, nothing is to much trouble. My agent Jane Rose is incredible kind and is on WhatsApp with me... See more

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Rated 5 out of 5 stars

Just being extremely patient while million questions are being asked and always available on any request. Saved fair amount as well… Jane is just brilliant…

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Rated 5 out of 5 stars

Here's the thing... spending endless hours trawling through the various 'cheap flights' platforms can of course reap rewards - so too can talking to a human being... I spoke to an incredibly dilige... See more

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Rated 5 out of 5 stars

Paul was exceptionally helpful, he stayed with me during the searching process, even when I was in doubt and found me the perfect deal for my flight. The ticket was super reasonable for this time of y... See more

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Rated 5 out of 5 stars

Have booked via this company previously with the help of Renee and it all went very smoothly. Good communication. Renee always easy to reach and responsive and always helpful and curteous in response... See more

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Rated 5 out of 5 stars

Jane Rose was really very helpful, patient and very polite when I called to make enquiries about my travel for the Christmas period, her demeanor put me at ease. Long story short I have success... See more

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Rated 5 out of 5 stars

Paul Wilson and his colleagues at Travelbookings have been absolutely fantastic! They were extremely helpful, patient, and professional throughout the entire process. I was quite stressed at first a... See more

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Rated 5 out of 5 stars

Very happy with the service The Travel bookings provide, I have used them a couple of times to book long haul flights to the Philippines. Jane Rose and the team really take the hard work out of search... See more

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Rated 1 out of 5 stars

I would totally discourage anyone from booking with this agency. I would give zero star if there was an option. You have no guarantee all will be well until your flight date. What customers are g... See more

Rated 5 out of 5 stars

I have been using this travel agents for years and today had to book a last minuteflight for my daughter and Alan Smith dealt with me very professionally. Always patient. Would recommend him for futur... See more

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Rated 5 out of 5 stars

Am so happy. What a wonderful experience from the inception and getting things done with accurate timing. Thank you so much Paul Wilson am super Proud of you . My booking was excellent and the timin... See more

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Rated 1 out of 5 stars

Very polite but don't be fooled we needed to ammend a booking and they wanted to charge us £800 per person to change . Avoid at all costs

Rated 1 out of 5 stars

I went on the website and saw a quote for £392 for a return flight. Immediately called the number and spoke to an incredibly rude agent. I told her what I had seen on the website - what my dates of tr... See more

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Rated 5 out of 5 stars

Ms Jane Rose was extremely professional, excellent and praiseworthy in all her dealings with me during the purchase of my flight tickets for the travel from London Heathrow airport (UK) on 27th Nove... See more

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Rated 5 out of 5 stars

Alan has provided an excellent service and has made my booking simple to do. Will definitely use again. Definitely a pleasure doing buisness with. I genuinely would recommend to all my family and frie... See more

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Rated 5 out of 5 stars

Travelling agent Ms Rennee was very supportive in finding me a cheaper price on my preferred airline of my choice she was very friendly She's well recommended I will definitely buy from her again.

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Rated 5 out of 5 stars

Jane Rose provided exceptional service in booking our long haul and inter-connecting flights and assisted me with an issue with allocation of my Avios points to my booking. I have used Jane for our t... See more

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Rated 5 out of 5 stars

Another successful and enjoyable trip booked via Ness . Absolutely fantastic. We wanted a budget holiday to Kraków and once again he delivered. We have booked normal holidays in the past t... See more

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Rated 5 out of 5 stars

Alan was a patient and super helpful agent. He took time to accomodate all my questions and queries, and options regarding my flight booking, handling the booking with speed and accuracy. A VERY PLEA... See more

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Rated 5 out of 5 stars

I ONLY liaise with Alan Smith and he has truly been amazing! I booked a trip to Ghana in December with a family of around 10 people and he was so patient and knowledgeable and the trip went so so smoo... See more

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Rated 5 out of 5 stars

Overall very efficient and polite service and information provided met most of my requests. Found the payments part quite challenging trying use a smart phone but once I resorted to use of laptop went... See more

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Rated 5 out of 5 stars

5 star to Paul Wilson all the way, he was very informative and attentive, because of Pauls customer service I will definitely be booking with this company again and will be recommending family an... See more

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Rated 5 out of 5 stars

Jane Rose Has done a fantastic job in helping me with my last minute flight. She was always readily available and was able to answer any query I had. Amazing service would certainly book again.

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Rated 4 out of 5 stars

Middle east crisis.i booked with full confidence. I booked before crisis with airlines, Airway cancelled my flights. Full trip Family reunion tasmania 35 years apart I have no argument... See more

Rated 5 out of 5 stars

Jane Rose has been brilliant from start to finish And everything I asked for she sorted it for me. And I changed my mind a lot I would definitely recommend this company for your travel requiremen... See more

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Rated 5 out of 5 stars

Paul was amazing help, very polite, precise, and helpful. He booked my flight to Mombassa for me getting the best price. Ticket details came through quickly. I was most pleased with this company and... See more

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Rated 5 out of 5 stars

My experience has been great. Alan, my agent, has supported me since day one. He catered to all my needs, and I could not ask for better customer service. Alan, thank you very much for making this exp... See more

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Rated 5 out of 5 stars

We needed to arrange a last-minute flight from Lon-Syd with just a couple days notice and spoke with Rebecca Williams who was extremely helpful in finding good flights, with respectable layover times... See more

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Rated 5 out of 5 stars

I Just wanna say Thank to Ness Davies . I book a holiday with my three children to Jamaica from transfers to my apartment everything was 10/10 . I will surely be booking another trip with Ness.

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Rated 1 out of 5 stars

This company is a SCAM, please be ware of them. Very manipulative and unprofessional. Once they have your money they behave like kings and queens of the jungle. They have been reported to trading stan... See more

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Rated 1 out of 5 stars

I booked a holiday through The Travelbookings and the experience has been one of the most stressful I have ever had with a travel company. I received an email from Alan Smith in June asking me t... See more

Rated 5 out of 5 stars

I booked with Thetravelbookings, I was a little hesitant as I’ve never used them before but my assistant Max was amazing, everything was smooth sailing and great prices. I would definitely book again.... See more

Company replied


Company details

  1. Travel Agency
  2. Tour Operator

Written by the company

The Travel Bookings is a long-haul tailor-made specialist. We offer flights, accommodation, car hire, tours, cruises and holidays. We are fully tailor-make all trips, so you get your holiday, your way! We answer all calls live and are open from 0800-23.00 daily. Call Now: 0203 307 5098


Contact info

4.8

Excellent

TrustScore 5 out of 5

901 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I recently used The Travelbookings Ltd…

I recently used The Travelbookings Ltd to arrange my trip and had a very positive experience. The booking process was straightforward, and Rebecca was helpful and responsive throughout. I found the pricing competitive, and everything was organised as expected. I would definitely consider using their services again and would recommend them to others looking for a hassle-free booking experience.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Travel bookings is the best

I've delt with 2 agent at travel bookings Paul and Rennee both gave me excellent service this is the 5th time I've booked with travel bookings and I would not go anywhere else the agents do not rush you they give you time and I can't believe the service given so people if you want to go anywhere in the world give travel bookings a try they are the best and thank you Rennee for you patience x

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

top class

Rennee managed to help me get sorted organising a trip as part of my bucket list. They were patient and understanding answering all my questions satisfactorily. I would definitely recommend.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased a flight ticket…

I recently purchased a flight ticket through Travel Bookings and had the pleasure of being assisted by Eric Pearson.
Eric demonstrated exceptional active listening skills, taking the time to fully understand my travel needs and preferences without rushing or interrupting. His patience stood out, especially when addressing my questions and concerns in detail, ensuring I felt confident in every step of the booking process. In addition to his attentiveness, Eric showed strong communication skills, providing clear explanations and helpful recommendations tailored to my situation. His professionalism, courteous attitude, and willingness to go the extra mile made the entire experience smooth and stress-free.
Overall, Eric Pearson exemplifies what great customer service should look like, and I truly appreciate his support. I would not hesitate to use Travel Bookings again based on this positive experience

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Melvin was so very helpful

We had never used Thetravelbookings before but we were very pleasantly surprised by the great service and prices. We had used thee same travel agents for years but they could not get anywhere near the price we achieved with going to the travel bookings.co.uk. It was a very quick and painless procedure. Thank you for all your help

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

The agent Eric Pearson put a lot of effort into providing the best travel arrangements to meet our needs for our trip which had many elements to it. With his help we were able to book the exact flight times and connections we required.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and Painless

Eric Pearson helped us find the best deal on urgent return flights to Antigua.
We had very little time to sort things out and extremely limited flexibility with our departure and return dates.
Eric was very thorough in checking the available offers and explaining the differences between them.
Once a decision had been made, the ticketing process was very quick.
Making payment was also speedy and secure.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Prefer the human touch

I called up Travel Bookings and they took my travel details and found a great price for me. This is the 3rd time I have used them and it is so much easier than doing it online yourself. Max was helpful in a sewing my quotes about cheaper fares elsewhere where and there was no pressure.

They give you payment certification so your payment is protected and you have a direct line to your travel consultant.

There is something to be said about the human touch in the day of AI.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Mr Eric Pearson was extremely helpful…

Mr Eric Pearson was extremely helpful and patient. I had a great experience with him. Such a humble and professional gentleman. I highly recommend him to anybody without any doubt. He is a great asset for the company.

April 6, 2026
Unprompted review

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