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Theuniverselifestyle Reviews 6

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TrustScore 3.5 out of 5

3.6

Home Goods Store
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Company details

  1. Home Goods Store
  2. Glassware Store

Written by the company

The best online Cookware and Tableware retail store with the highest selling dinnerware sets. Very passionate to build premium and high quality crockery items. We deliver items using our best and fast shipping to our customers. Our Customers needs are most important to us and we are keep them on top of our priorities to deliver with utmost priority. We have the best customer service.

Contact info

3.6

Average

TrustScore 3.5 out of 5

6 reviews

5-star
4-star
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1-star

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Rated 1 out of 5 stars

Too pushy for feedback

I did receive 2 emails asking for feedback while my order haven't been posted yet.

Received another couple reminders before I received my actual items.

Order come from China but as far as I looked on the website all is based in the UK and registration address is UK as well.

Item itself was "cheap quality" but price weren't. Would not order again.

Not happy with quality and business is too pushy for feedback.

January 9, 2021
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Reply from Theuniverselifestyle

Dear Arina,
Our sincere apologies for sending multiple feedbacks emails. It was our system issues and we didn’t realise until you told us that you received multiple emails before you received the product. Secondly we are UK based company but our warehouses and suppliers are based in different locations and dispatched from different locations. We do have items dispatched from UK and Europe and USA. It all depends on different items and different suppliers. due to this pandemic situation , our products delivery is being delayed and also we do have a shipping policy of 7-15 at the maximum. But your item was delivered much later due to this pandemic situation.

We will speak to our supplier for quality of the products and make sure the quality is not compromised. If my supplier don’t respond to us we will stop selling this product and remove it from our store.

We will take your feedback into serious consideration and will work on it.

Once again sorry for all the inconvenience caused by us.

Regards
Universelifestyle

Rated 4 out of 5 stars

Service was reasonable & responsive…

Service was reasonable & responsive when query was raised but the quality of the product was not as good as I expected for the cost if the item.

January 6, 2021
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Reply from Theuniverselifestyle

Thank you sharing your feedback Dear Janette. We will definitely take your feedback into consideration and will speak to my supplier and improve the performance of our products.

Rated 4 out of 5 stars

Good service

After some confusion with order I had a phone call straight away and now all sorted, good service

December 18, 2020
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Reply from Theuniverselifestyle

Sorry mam, we did second cup as a second separate packet. You should get that one pretty quickly. Sorry for the confusion caused. Please do update us as soon as you receive it. Please reconsider your review once you are happy with the order and you receive it. There was a error in sending as one packet. Our sincere apologies.

Rated 5 out of 5 stars

Very happy

Very helpful customer service when my first choice of product was unavailable. The product arrived very quickly and was exactly as described - perfect!

December 15, 2020
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Reply from Theuniverselifestyle

Thank you very much Catherine Thurston 😊

Rated 4 out of 5 stars

Good service

Good service - very happy

I was surprised to get a call just minutes after placing my order - the rep was just checking that I was happy with the projected delivery date. As it was, the item was delivered far sooner than the date I was given. I would give 5 stars but the packaging could have been a bit better - the plastic box was a bit mishapen when it arrived as there was no bubble wrap around it, but it didn't really matter as the mug inside was fine.

December 11, 2020
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Reply from Theuniverselifestyle

Thank you very much Emma Duffield 😊

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