I have a flat in le premier arrondissement which I am very attached too, so i was not very keen on renting it at first, but i Have to say that my experience with upper key so far has been flawless. T... See more
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Excellente conciergerie airbnb. Ils savent optimiser les tarifs et maintenir un très bon taux d’occupation.
Company replied
From the first meeting to signing the contract, everything with Upperkey was smooth and professional. They’ve exceeded my expectations in every way.
Company replied
The best property management, i will definitely recommend to my co-owners
Company replied
Company details
Written by the company
UpperKey provides guaranteed rent for property owners, offering expert Airbnb concierge services in Paris, London, Miami, Rome, Dubai and beyond. Owners enjoy a steady rental income above market price while knowing their property is in good hands. To get started, landlords can schedule a valuation of their property to see how much they can earn in monthly rent. Once an agreement is made, UpperKey will manage every aspect of the property, from routine maintenance and cleaning to vetting tenants and handling payments. UpperKey has a respectful international clientele to book the properties, from business travelers to expat families.
Contact info
Place d'Armes 5, 1136, Luxembourg, Ville-Haute, Luxembourg
- +33 1 87 66 24 32
3.8
Great
20 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellente conciergerie airbnb
Excellente conciergerie airbnb. Ils savent optimiser les tarifs et maintenir un très bon taux d’occupation.
November 14, 2025
Unprompted review
Reply from UpperKey - Luxembourg
Merci pour ce retour. L'optimisation des tarifs et le maintien d'un bon taux d'occupation font partie de l'essentiel de notre travail.
Recommended
From the first meeting to signing the contract, everything with Upperkey was smooth and professional. They’ve exceeded my expectations in every way.
February 23, 2025
Reply from UpperKey - Luxembourg
Thank you for your trust. We're delighted to hear the experience has been smooth and that we've exceeded your expectations.
The best property management
The best property management, i will definitely recommend to my co-owners
December 27, 2024
Unprompted review
Reply from UpperKey - Luxembourg
Thank you for your kind words! We’re thrilled to hear you’re happy with our property management services and appreciate your recommendation. Your trust means a lot to us!
Thank you Upperkey for the amazing service
We booked with Upperkey one bedroom in downtown for our stay in Dubai, and it was amazing!
The cleaneess is top notches and people are professional. Thank you Reni for ypur warm welcome. Location is very convenient for everything e7ther shopping or sightseeing, and the view is stunning!
December 13, 2024
Unprompted review
Reply from UpperKey - Luxembourg
Thank you for your wonderful review! We’re thrilled to hear you had an amazing stay and enjoyed the cleanliness, professionalism, and convenient location. Reni will be delighted to know her warm welcome made a difference. We hope to host you again soon!
Reply from UpperKey - Luxembourg
Thank you for your feedback. We're glad to hear everything is going well so far.
Owners avoid Upperkey
Owners, Upperkey is not a trustable company. They will never match the previsional incomes delivered to you. By far. As a matter of fact, apart of the 25% on your rent, they will subrent to their subsidiary CityapartStay (registered in Malta) which will also cash at least 25%. Over all, your real incomes will be 40% of your expectations. In my case the budget presented to me was 180€ / night and the reality 69€... And you will never get a statement showing their real incomes enabling you to control the deductions...
Last, be careful with 5 stars evaluation. there are more than doubtful. Their marketing is efficient...
September 11, 2024
Unprompted review
Reply from UpperKey - Luxembourg
Thank you for your review. We’re sorry that your experience has led to such frustration, but we strongly disagree with the characterisation of our services as dishonest.
First, all financial terms—including commissions—are clearly outlined in the contract signed by both parties. We do not apply hidden fees or deduct any additional percentages without the owner's prior agreement. Any third-party booking platforms or affiliates we use, such as CityApartmentStay, are part of our standard distribution strategy and do not change the contractual terms agreed with the property owner.
The initial budget we provide is an estimate based on market data, not a guaranteed nightly rate. Actual performance always depends on factors such as seasonality, demand, property condition, booking lead times, and competition. The first few weeks of listing a new property often reflect lower occupancy or promotional pricing as we build visibility—this is standard practice in hospitality. With more time on the market, performance typically improves.
All owners receive monthly statements outlining booking dates, revenue generated, and the final commission.
We do not delete or manipulate reviews and always welcome feedback—whether positive or critical—so long as it is accurate. We remain available to discuss this case directly and transparently if you wish to resolve any outstanding concerns.
Best tenant! Thanks Upperkey
I have a flat in le premier arrondissement which I am very attached too, so i was not very keen on renting it at first, but i
Have to say that my experience with upper key so far has been flawless. They are super professional, the flat is so clean any time their is a small maintenance issue they solve it right away! I am so happy that i trusted them. Best decision, ive been renting my flat to them for the last three years and even when there was covid they paid me.
April 21, 2023
Unprompted review
Reply from UpperKey - Luxembourg
Thank you, Sofia, for sharing your positive experience with UpperKey. We understand that renting out your beloved flat in the 1st Arrondissement of Paris was a decision you approached with caution, but we are thrilled to hear that your experience with us has been flawless.
We take pride in providing a professional service and ensuring that your flat is well-maintained and clean. Our team is dedicated to promptly resolving any maintenance issues that may arise. We appreciate the trust you placed in us and are delighted to have exceeded your expectations.
It is wonderful to hear that renting your flat to UpperKey has been the best decision for you, even during challenging times like the Covid-19 pandemic. We strive to maintain strong partnerships with our clients and prioritize fulfilling our financial commitments.
Thank you for your continued trust and support. We look forward to serving you for many more successful years.
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