Very disappointing experience. The quality of the clothing I received was extremely poor — nothing like what was shown on the website. The fabric feels cheap and the fit is completely off. Custo... See more
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Review summary
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Reviews shaping this summary
Urban Mood is legit one of the worst places to buy clothing. They claim to sell authentic designer items but give u cheap, fake-quality clothes. Then, when u want to return it and ask for a refund, th... See more
I ordered 5 items back on 16 Aug, so far only received one item. Contacted customer service, back forward email 5 times, still the rest items hasn't been delivered. And customer service's answer was c... See more
AVOID AT ALL COSTS. Ordered what I believed to be a genuine Stussy hoodie at a reduced price of £66 from £120 in the Black Friday sale from their very genuine looking website….what I received wasn’t e... See more
Company details
Written by the company
THE URBAN MOOD | Streetwear Store
Contact info
Spain
- theurbanmood.store
1.4
Bad
478 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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I have not yet receive the order!
December 4, 2024
Reply from URBAN MOOD STORE
Ioannis, we apologize for the delay in receiving your order. Please email us at info@urbanmood.es with your order details, and we will prioritize investigating and resolving this issue for you. Thank you for your understanding.
Item never received
Item never received. Emailed multiple times but no response. Have not disputed through bank
December 4, 2024
Reply from URBAN MOOD STORE
Lindsey, we apologize for the inconvenience caused by not receiving your item and the lack of response. This is not the experience we strive to provide. Please reach out to us at info@urbanmood.es with your order details, and we will immediately investigate and ensure a resolution for you.
Still waiting for a hoody i purchased…
Still waiting for a hoody i purchased over a month ago. There is no customer service feel like it's a scam
December 4, 2024
Reply from URBAN MOOD STORE
Danny, we truly regret that you’re still waiting for your hoodie and that our service has not met your expectations. Please send us an email at info@urbanmood.es with your order number so we can investigate and resolve this as quickly as possible for you.
Dont buy from this company …
Item never received customer service don't respond and no refund given. I would never buy off here again.
December 4, 2024
Reply from URBAN MOOD STORE
Zoe, we’re truly sorry for the negative experience you’ve had. This is not the service we aim to provide. Please contact us at info@urbanmood.es with your order details so we can look into the issue and ensure it’s resolved promptly. Your trust means a lot to us.
Don’t bother
Don’t bother. Ordered a hoodie …( Not particularly cheap) at the beginning of November as a Xmas gift. Heard nothing. No tracking. Sent emails, no response. Disputed the payment with my bank and they refunded me. Hoodie turned up yesterday 30th dec. not an original hoodie and not worth the money or hassle I would recommend paying the extra and get an original
December 30, 2024
Unprompted review
Reply from URBAN MOOD STORE
Danielle, we deeply regret the negative experience you’ve had. This isn’t reflective of the quality or service we aim to provide. We’re glad the item finally arrived, but we understand your dissatisfaction with its quality. Please reach out to us directly at info@urbanmood.es to discuss a resolution and ensure we restore your trust.
Do you purchase from this company
Do you purchase from this company. Ordered Stussy hoody on 20th November still hasn’t arrived. Got tracking details being delivered from China. Obviously not authentic. I have emailed four times now and no response. Ordered T-shirt on same day it arrived quality poor and dreadful smell!
December 24, 2024
Unprompted review
ABSOLUTELY DREADFUL - AVOID!!!
Avoid at all costs.
Items are of poor quality. Sizing is awful. Items are missing spelt.
Customer service non existent.
ABSOLUTELY DREADFUL.
December 3, 2024
Unprompted review
This company is a scam
This company sucks. I ordered my customised shelf in Aug and when it was delivered in Nov, it was the wrong product. So they insisted I use the wrong shelf while they get the correct shelf manufactured again. They promised to deliver by mid Dec, then it was suddenly pushed to early to mid Jan. there is no actual ETA. Communication is only done via WhatsApp n email. They apologised for the delay but frankly, it’s just lip service. The shelf costs $439 and they offered $40 discount which is unacceptable! How can a simple shelf take 6 months? They are a scam. Don’t ever order anything from them😡😡😡
November 15, 2024
Unprompted review
Reply from URBAN MOOD STORE
We’re sorry to hear about the delay, Amani. Delays like this are not up to our usual standards, and we truly appreciate your patience. We’re doing our best to ensure all orders are delivered as quickly as possible. Thank you for your understanding.
DO NOT USE - SCAMMERS
Bought a sweatshirt that took weeks to arrive.
When it did arrive, it was a fake and I returned it.
Had to pay £15 for shipping as the return is in Spain and now they are saying I have to pay a £35 customs fee. The Royal Mail tracking has said that they have tried to deliver it. They are now not getting back to me and I have lost £95.00
December 11, 2024
Unprompted review
DO NOT USE
DO NOT USE
I placed my order 12 November, order not delivered and tracking showing as not yet shipped. I emailed them to find out estimated delivery date, email could not be delivered due to mailbox being full. Emailed through website to ask for my order to be cancelled and refunded - no response. I have reported to my bank and Trading Standards.
December 9, 2024
Unprompted review
I never received the item I purchased
I never received the item I purchased. I have made numerous attempts to contact them and request a refund, but I have received no response. Do not buy from Urban Mood. This is a scam.
November 6, 2024
Unprompted review
Order processing was very late and…
Order processing was very late and never shipped my itemss
November 4, 2024
Reply from URBAN MOOD STORE
Jungeun, we're truly sorry for the delay and the inconvenience caused. We’d like to resolve this for you as quickly as possible. Please reach out to us at info@urbanmood.es, or visit SUPPORT > TRACK MY ORDER on our website to check the status of your order. Thank you for your patience, and we’re here to help make things right!
Do not recommend
Ordered 3rd November. No communication no delivery and every time I check for delivery updates the date of delivery is changed. After reading other reviews I’m gutted I’ve lost £100 to these people! Clearly a scam.
November 3, 2024
Reply from URBAN MOOD STORE
Stacey, we're very sorry to hear about your experience, and we completely understand your frustration. Please know that this is not the experience we want for our customers. We encourage you to reach out to us at info@urbanmood.es, or you can check the status of your order under SUPPORT > TRACK MY ORDER on our website. Let us work on resolving this for you as soon as possible.
Overall it was a good experience and I…
Overall it was a good experience and I had a really good attention to my concerns
November 3, 2024
Reply from URBAN MOOD STORE
Thank you so much for your feedback, Emiliano! We're happy to hear you had a good experience and felt well taken care of 😊
I haven't received the goods yet
I haven't received the goods yet, so not sure why you are asking for me to review?!
November 3, 2024
Reply from URBAN MOOD STORE
We're sorry for the confusion, Joanne. It seems the review request was sent before your order was delivered. Please check your order status under SUPPORT > TRACK MY ORDER on our website. If you have any concerns, feel free to email us at info@urbanmood.es, and we’ll gladly assist you.
NOT received order!!! …
Still not received my order and ordered 3rd Nov - sent numoerous messages to urban mood to find out where my order is and received NO communication at all! Money was taken and do not have the 3 items I bought!
November 3, 2024
Reply from URBAN MOOD STORE
We're really sorry to hear about your experience, Jemma. This is not the level of service we aim to provide. Please check the status of your order under SUPPORT > TRACK MY ORDER on our website. If the issue persists, don't hesitate to email us at info@urbanmood.es, and we'll resolve this for you as quickly as possible.
Questionable customer service but they delivered
Questionable customer service, but they delivered.
Customer service was not very responsive, and it took almost a month for my hoodie to be delivered. But it was delivered, the price was very good, and I’m happy with my purchase
November 5, 2024
Reply from URBAN MOOD STORE
Hi, thank you for sharing your experience with us. We’re sorry to hear that our customer service didn’t meet your expectations and that your order took longer than usual to arrive.
We're constantly working to improve our response times and delivery process to ensure a better experience for our customers. That said, we’re glad to hear you’re happy with your purchase and the price.
Thank you for trusting URBAN MOOD, and we hope to serve you again soon!
The product is counterfeit and sent…
The product is counterfeit and sent through Ali Express. It takes about 5-6 weeks to get a tracking number. The item is poor quality, loose stitching, see through, and no tags.
December 7, 2024
Unprompted review
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