I want to express my deepest gratitude to B.K. Hanifah is my book cover designer. Her creativity and skill have brought my vision to life in ways I could not have imagined. Each design reflects not o... See more
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Review summary
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Reviews shaping this summary
I love working with The Urban Writers for the fact that you can find a great freelancer to work with. I work with Klay A as my Editor often. He is great at his job, gives awesome suggestions and is v... See more
Company replied
The Urban Writers are so easy to work with and the freelancers all do a phenominal job with their assigned tasks! I have not had any issues with anyone. If I have questions the support team gets back... See more
Company replied
The best part of this is working with amazing and creative individuals. Deep thanks to Jamie Walker for writing all my projects. Nothing better than being able to put together a story and enjoy each p... See more
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Company details
- #9 of 15 best companies in Online Marketplace
Written by the company
Connecting customers with freelancers through a collaborative and intuitive workspace that provides a seamless experience for all users. We are an invaluable resource that brings customers and freelancers together, saving them time and money. We empower customers to focus on the big picture while our freelancers pay attention to detail. We are simplifying content creation through innovation and removing barriers to make successful collaboration between customers and freelancers an attainable reality.
Contact info
60 Atlantic Avenue Toronto, M6K 1X9, Ontario, Canada
- +1 (855) 742-0902
- support@theurbanwriters.com
- theurbanwriters.com
4.2
Great
673 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Best service for the book producers.
January 11, 2025
Reply from theurbanwriters.com
Hi Mike,
Thank you for your kind review, we do appreciate it!
We are happy to hear that you had a wonderful experience while collaborating with us!
If you need anything, please do let us know.
Kind regards,
The Dibbly | The Urban Writers team!
I got great results
There's just a little bit of a learning curve to get used to the system. But the writers and editors I've worked with have been great!
January 3, 2025
Reply from theurbanwriters.com
Hi Chris,
Thank you for your kind review, we truly appreciate it!
We are so thrilled to hear that you had a wonderful experience with your writers and editors.
Please let us know if you ever need anything!
Kind regards,
The Dibbly | The Urban Writers team!
My initial writer was severely behind…
My initial writer was severely behind the deadline, and just went on vacation without notice, and I attempted calling to get support or advice, which was super clunky; I was always diverted to the dashboard, which doesn't really serve to fill requests. Any information I got back was vague on next steps; and even though it was my first publishing adventure (which I eventually finished), nearly all the folks past their stated deadline. Overall the product was decent; not sure yet if I'll be using them for my next book.
January 8, 2025
Reply from theurbanwriters.com
Hi Brian,
Thank you so much for your review, we truly appreciate it!
We are terribly sorry to hear that this experience was not smooth sailing. This is certainly not how we want any of our customers feeling when collaborating with us.
We have reached out to you via email to gain some more information on the situation.
Please do keep an eye on your emails.
Kind regards,
The Dibbly | The Urban Writers team!
Reply from theurbanwriters.com
Hi Kirstie,
Thank you for your kind review, we truly appreciate it!
We are very happy to hear that you had a wonderful experience while collaborating with us.
If you need anything, please let us know.
Kind regards,
The Dibbly | The Urban Writers team!
Fast, efficient, and effective
Sam is very responsive to requests and changes. He strives to provide the highest quality possible, ensuring I am always delighted with the finished product.
January 6, 2025
Reply from theurbanwriters.com
Hi Joan,
Thank you so much for your kind review.
We are thrilled to hear that you had such a positive experience with your freelancer.
If you need anything, please let us know.
Kind regards,
The Dibbly | The Urban Writers team!
Love our Freelance Success team
Really love our Freelance Success team at TUW. They're always willing to help and guide where needed. Their support is amazing and helps me as a designer on the platform to achieve the best quality of work.
April 2, 2025
Unprompted review
Reply from theurbanwriters.com
Hi Landi!
Thank you so much for your kind review. We have shared it with the FS team, and this is what they had to say.
- "It is an absolute great pleasure and joy to assist!"
- "Helping designers and illustrators is pretty much the best part of my day :)"
- "We're always so glad to be able to help! Thank you for your kind words!"
We always love hearing from our freelancers, so thank you very much for this.
If you ever need anything, please let us know.
Kind regards,
The Dibbly | The Urban Writers team!
Completely fail their customers consistently in so many ways
More lack of consistency across their platforms but especially staff. Staff do not get back to you and when they do they only have their half of the story. They do not know the history of the company recently therefore make poor decisions and try to push inaccurate representations onto you. They don't tell you the whole story, and unfortunately, you find that out the hard way. Every new staffer I've met never has a clue about the history of what I am asking about. It is all rigged to make their path easy not the customers. I've been berated by new staff about items that were not even in play at the time. I spent $8000 Australian and don't feel I got my money's worth in any way. I wasn't supported, was not told anything they later brought up to cover up stuff, they do not bother to even answer emails most of the time, and then play dumb when they do. They see newcomers as fair game for a scam really. Communication was awful considering they are all communication specialists. They would have had five times that business already if they treated me with anything but disdain. Be very wary folks. You might get to the end but it will be hard slog and they will use your ignorance of how these things work to prosper further from you. Sad but true. It has to be good business for the customer as well as the business.
December 25, 2024
Reply from theurbanwriters.com
Hi Lesley,
Thank you for your honest review, and the feedback you have provided us with. We truly appreciate your insights.
We are genuinely sorry for the experience that you had while collaborating with us. This is certainly not the level of customer service that we strive for here at Dibbly | The Urban Writers, and we regret that your experience was lacking.
We have reached out to you via email to schedule a call with you to address the matter in person. Please do keep an eye on your emails.
If you need anything, please let us know.
Kind regards,
The Dibbly | The Urban Writers team!
Professional and Experienced
I was extremely pleased with the team that I was able to work with. They were very professional and assisted me in bringing my book to life. I look forward to many more projects with The Urban Writers.
December 21, 2024
Reply from theurbanwriters.com
Hi Tracy,
Thank you for your kind review, we truly appreciate it!
We are thrilled to hear that you had a wonderful experience with our staff members, and freelancers. We are honored to have been a part of this amazing journey you embarked on.
If you need anything, please let us know.
Kind regards,
The Dibbly | The Urban Writers team!
Professional and friendly service
I enjoyed working with people from urban writers in every area. Really professional and friendly people. Thanks
December 19, 2024
Reply from theurbanwriters.com
Hi Maya,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a positive experience working with our team at Urban Writers. We pride ourselves on being professional and friendly, and it’s great to know that this resonated with you. We look forward to collaborating with you again in the future!
Best regards,
The Urban Writers Team
They took the load off of me having to…
They took the load off of me having to come up with "content" as I told my story. They made it very easy for me as a workaday person who can't devote that kind of time to writing right now.
December 18, 2024
Reply from theurbanwriters.com
Hi Tina,
Thank you so much for your kind review, we truly appreciate it!
We are happy that we could have assisted you, and ultimately be a part of this amazing journey you have embarked on.
If you need anything, please let us know.
Kind regards,
The Dibbly | The Urban Writers team!
The Urban Writers is too expensive
I used The Urban Writers to do book covers for Amazon books. The cover design was very good, but they are way more expensive than Getcovers. I will not use The Urban Writers to do book covers again.
December 2, 2024
Reply from theurbanwriters.com
Hi Janice,
Thank you for your review, we truly appreciate it.
We completely understand that our rates are competitive in regards to the market. Our platform offers a unique space for both customers, and creators to come together to collaborate.
If you do have any questions/concerns, or if you need anything, please let us know. We are always happy to help.
Kind regards,
The Dibbly | The Urban Writers team!
Not quality work/ Massive AI usage
I've worked with four ghostwrites all have used AI to write the book/outline. I do recognize AI when used and I know it makes it easier but I specially requested no AI usage and to be original. The sentences are very monotone and does a lot of telling instead of showing on two of my books in progress. They'll pretend that they're not using AI but they most definitely are. Nuances such as straight quotation marks instead of curly/ telling vs. showing/ cringy dialogue/ characters not consistent.
December 15, 2024
Reply from theurbanwriters.com
Hi Zahra,
Thank you for your honest review, we truly appreciate it!
We are terribly sorry to hear that your experience did not live up to expectation. We have reached out to you via email to connect and assist.
Please let us know if you need anything.
Kind regards,
The Dibbly | The Urban Writers team!
Really great ecperience
As a newbie, everyone was very patient and explanatory. Also, anytime I needed to use the help function the team was very quick and helpful.
December 14, 2024
Reply from theurbanwriters.com
Hi Rebecca,
Thank you so much for your kind review, we truly appreciate it!
We are pleased to hear that you had a wonderful experience with our team.
If you need anything, please let us know. We are always happy to help.
Kind regards,
The Dibbly | The Urban Writers team!
Reply from theurbanwriters.com
Hi Anne,
Thank you so much for your kind review. We appreciate it!
We are thrilled to hear that you had a great experience with our company and our staff.
If you ever need anything, please do let us know. We are always happy to help.
Kind Regards,
The Dibbly | The Urban Writers team!
Helpful and top notch
Helpful and top notch All if the writers, editors and formatters and cover design were patient with me as a new publisher. The quality was top notch. All incorporated feedback.
December 9, 2024
Reply from theurbanwriters.com
Hi Peggy!
Thank you for your thoughtful review!
We are delighted to learn that you had a fantastic experience with your freelancers.
If you require any assistance, please don't hesitate to reach out. We are always here to help.
Best Regards,
The Dibbly | The Urban Writers team!
Delivered the project to an excellent…
Delivered the project to an excellent standard. Took on board feedback throughout the process. Great two way communication throughout and I will be looking to use them again going forward on the right project.
December 5, 2024
Reply from theurbanwriters.com
Hi James,
Thank you for your generous review. We truly appreciate it.
We are delighted to hear about your wonderful experience with our company and that you are satisfied with the service and product you received.
We are grateful to have been part of your journey.
If you ever need anything, please don't hesitate to reach out. We are always here to help.
Kind Regards,
The Dibbly | The Urban Writers team!
Brought My Book to Life
I can't say enough about the invaluable assistance I received from The Urban Writers. They were with me every step of the way -- and all of the professionals I worked with were excellent -- from the writer to the editor to the graphic designer!
Equally important was the technical support I got whenever I ran into an issue I didn't understand -- or needed guidance along the way. They were prompt at answering my questions and were knowledgeable and encouraging.
I'm so proud of the product we produced together!
November 29, 2024
Reply from theurbanwriters.com
Hi Linda,
Thank you so very much for taking the time to write such a thoughtful and generous review!
Your kind words mean the world to us, and we genuinely appreciate your feedback.
We are absolutely thrilled to hear that you had such an extraordinary experience working with our exceptionally talented freelancers, as well as our outstanding admin team. It brings us immense joy to know that their combined efforts have contributed positively to your journey.
We are truly honored to have been a part of this incredible adventure that you have embarked upon, and we deeply appreciate the opportunity to collaborate with you on what we believe will be the first of many remarkable books you will create in the future.
Please know that we are always here and ready to support you whenever you need us. Your success is our priority, and we look forward to being a part of your future endeavors.
Kind Regards,
The Dibbly | The Urban Writers team!
I used the urban writers to help me achieve my dream of publishing a book
I used the urban writers to help me write a book using combination of AI (KIP) and humans. I was so happy with the result. From collaborating with the writer, editor, proofreader and cover designer to getting help from the chat team when I forgot to add information upfront, this was such an easy process. Thanks to TUW team I have now published my first book.
November 27, 2024
Reply from theurbanwriters.com
Hi Theresa,
We wanted to take a moment to express our heartfelt gratitude for the incredibly kind review you provided. It genuinely means a great deal to us, and your feedback serves as a tremendous source of encouragement and motivation for our entire team.
We are absolutely thrilled to learn that you had such a wonderful experience working with both your freelancers and our dedicated admin staff. Hearing about your positive interactions reassures us that we are on the right path in providing exceptional support and service to our valued clients.
It is truly an honor for us to play a part in the amazing journey you have embarked upon. We are excited for you as you take this significant step in your writing career, and we wholeheartedly wish you all the success possible with the publication of your first book.
We are confident that this is just the beginning of many more remarkable works to come from you!
If there is anything at all that you might need or if you have any further questions, please don’t hesitate to reach out. We are here to assist you in any way we can.
Warmest regards,
The Dibbly | The Urban Writers Team!
My Sales Instructor was very easy to…
My Sales Instructor was very easy to deal with. As it turned out, in the past he also wrote one of my Travel Manuscripts. His knowledge of what to do and how to do it was as expected. I will enjoy working with him again. R. Kagels
November 27, 2024
Reply from theurbanwriters.com
Hi Richard,
Thank you for your kind review.
Your kind words truly mean a lot to us, and we sincerely appreciate the time you took to share your thoughts.
It brings us immense joy to learn that your experience with your collaborator was so positive and fulfilling. We are committed to providing the best possible service and support, and it is incredibly rewarding to know that we met your expectations.
Should you require any assistance or have any questions, please do not hesitate to reach out to us. Our team is always here and ready to help you in any way we can.
Warmest regards,
The Dibbly | The Urban Writers team.
Good for first time authors…
The platform needs to be faster to provide enhanced communication for its clients. This is because we're all around the world, and the live chat wasn't always available for instant responses. In saying that, when l did see it was available for a live chat it was great, as l was able to achieve a lot more. I have chosen to go elsewhere, and pay again, to get my bookcover completely redone, as it was not unique enough and not really my vision. The person who did the work said he did his best, and l guess one can't ask for more. Generally it's been a great learning process for me. It took overall far too long, even if l exclude the Christmas period. Good for a first book experience.
November 25, 2024
Reply from theurbanwriters.com
Hi J,
Thank you so much for your review. We appreciate it!
We completely understand where you are coming from, and we do apologize that the live chats were not open during the time you tried.
Our live chats are open from 05:00 am - 17:00pm EST, Monday - Friday.
If you are not able to connect via the live chat option, we are also available through email at support@dibbly.com
We have reached out to you via email to gain a bit more information from you. We would love to connect with you.
Thank you so much.
Kind regards
The Dibbly | The Urban Writers team!
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