I have been using this very professional courteous service for many years now. This vault is run very efficiently and I am always met by very friendly staff whenever I visit. If you have precious or... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an excellent experience with Reading Vaults. Their service truly stands out, especially when it comes to security. The facility is equipped with what I believe is one of the best and most ad... See more
Company replied
Alex provided an exemplary service from the initial telephone enquiry to the completion of signing up. All questions were clearly answered and I was very impressed with the facilities and satisfied I... See more
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Both James and Mark were very professional, very courteous in assisting me to secure a safety deposit box for my items. The information and process was clear to follow, today and for any future visit... See more
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Company details
Written by the company
The Vaults Group is the largest provider of Safe Deposit Boxes in the UK, Spain and Ireland. The group now consists of fifteen Safe Deposit Box facilities located in Dublin, West Dublin, Cork, Belfast, Glasgow, Newcastle, Liverpool, Nottingham, Edinburgh, Manchester (Oldham), Bristol, Southampton, Reading, Barcelona & Madrid. The business adopts the latest cutting-edge biometric security systems to ensure your valuables are secure at all times. Complimentary insurance is available to all new Safe Deposit Box customers. Our facilities have discrete privacy rooms. Employees are security vetted to BS7858 standards. We are regulated by the Financial Conduct Authority. In addition, we buy and sell physical Gold & Silver Bullion at all our facilities. We plan on expanding further in the UK, Ireland and Spain in 2026.
Written by the company
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Contact info
United Kingdom
- info@thevaultsgroup.com
- thevaultsgroup.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 week
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Mell and misty were extremely helpful…
Mell and misty were extremely helpful and nothing was too much trouble, would recommend
March 23, 2026
Reply from The Vaults Group
Thank you for taking the time to leave us a review, Mervyn.
Mel & misty will be thrilled with your kind feedback and we are pleased that you are happy with the service they delivered.
We're also delighted that you would recommend us. This is great!
Many thanks,
The Vaults Group.
Very easy process to select and pay for…
Very easy process to select and pay for a deposit box. Made all the better by helpful and professional staff.
March 19, 2026
Reply from The Vaults Group
Thank you for your 5-star review, Dr Carter.
We are delighted that you found opening a box with us was easy, and that our staff were helpful and professional. This is great feedback, and we look forward to seeing you soon.
Kind regards,
The Vaults Group.
Excellent Service
Excellent Service, opening an account was very easy, Mark & Dave explained how it all worked in a concise way, impressive safety and security compared to other vaults that I have used and seen, Very competative pricing, would recommend
March 20, 2026
Unprompted review
Reply from The Vaults Group
This is a brilliant review. Thank you, Kevin.
We are thrilled that you are happy with our high-spec security and staff. Mark & Dave will be delighted with your kind feedback. We're also delighted that our Company stands out to others that you have used in the past, and our prices suit. We look forward to seeing you again soon.
Many thanks,
The Vaults Group.
1st class
been a client for many years. safety systems are great,staff very knowledgeable and courteous.
March 16, 2026
Reply from The Vaults Group
This is a brilliant review. Thank you, John.
We are delighted that you are happy with our facility's security, which is paramount in keep your valuables safe, and our staff too. We appreciate your positive feedback and we would like to say, thank you for your continued custom :)
Many thanks,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review, Rinku.
We are thrilled that Dhriti was extremely helpful and prompt while delivering an excellent service. She will be delighted with your kind feedback. We look forward to seeing you again.
Kind regards,
The Vaults Group.
The staff and facilities are fantastic
The staff and facilities are fantastic. Tammie was so professional and friendly. Made the experience very reassuring
March 13, 2026
Unprompted review
Reply from The Vaults Group
Thank you for your 5-star review, Dave.
We are delighted that you were happy with the service you received from Tammie and she made your experience very reassuring. She will be thrilled with your kind feedback, and we look forward to seeing you again soon.
Many thanks,
The Vaults Group.
Very good
I arrived early and they took me through step by step very good overall a great experience
March 14, 2026
Reply from The Vaults Group
Thank you for your feedback, John.
We are pleased that you had a great experience on your visit, and all was explained well. We look forward to seeing you soon.
Kind regards,
The Vaults Group.
Used Belfast section to sell a coin…
Used Belfast section to sell a coin today. Friendly and helpful staff will use again. Honest about pricing and less stress than posting to mainland.
March 13, 2026
Unprompted review
Reply from The Vaults Group
Thank you for your 5-star review, Karen.
We are delighted that you were happy with the service you received and that the staff were friendly and helpful. We appreciate your feedback and we hope to see you again.
Kind regards,
The Vaults Group.
Excellent all round service.
Excellent all round service. Absolutely recommend.
March 12, 2026
Unprompted review
Reply from The Vaults Group
This is great review. Thank you!
We are thrilled that you rate our service as 'excellent'.
We appreciate your positive feedback and are delighted that you would recommend us. Thanks again :)
Best wishes,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review, Webclient.
We are delighted that you are happy with our service and staff. This is great to hear! We look forward to seeing you again soon.
Kind regards,
The Vaults Group.
Staff attitude
Staff really good and very helpfull
It was my first time using the service and they made it so easy
March 6, 2026
Reply from The Vaults Group
We are pleased that your first experience was easy, and that our staff were good and helpful. We appreciate your feedback, Sarah, and hope to see you again soon.
Best wishes,
The Vaults Group.
Gary’s experience
First time experience for me having access to a vault, the person “Tom”who I talked to early to arrange a appointment time ran through the very procedures answered all my questions and concerns and made it a pleasant experience for me.
March 6, 2026
Reply from The Vaults Group
Thank you for your positive feedback on the service you received, Gary.
We are pleased that all your queries were answered and procedures explained well by Tom, and that you had a pleasant experience.
Kind regards,
The Vaults Group.
Excellent service in Nottingham
Very good customer experience at the Nottingham Vault with Mel and Misty. All information and security procedures were explained and conducted in a friendly and professional manner throughout. Recommended.
March 4, 2026
Unprompted review
Reply from The Vaults Group
This is a brilliant review. Thank you, Phillip.
Mel & Misty will be thrilled with your kind feedback on the service that they delivered. We appreciate you taking the time to write this, and we look forward to seeing you again soon.
Many thanks,
The Vaults Group.
The process was quick and simple
The process was quick and simple. Staff were very helpful
March 9, 2026
Reply from The Vaults Group
Thank you for taking the time to write us a 5-star review, Mike.
We appreciate your kind feedback, and look forward to seeing you again.
Kind regards,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review, Mr Butt.
We are pleased that the transaction was easy, and the staff were cooperative. This is great to hear!
Kind regards,
The Vaults Group.
Wonderful service from the staff at the…
Wonderful service from the staff at the Southampton branch
Always very helpful and friendly
March 7, 2026
Reply from The Vaults Group
This is a great review. Thank you, Grant.
We are thrilled that the staff at Southampton deliver a wonderful service, and are helpful and friendly. We love to read positive reviews like yours.
Many thanks,
The Vaults Group.
Excellent
Very quick , easy setup procedure the staff involved were all excellent Kris,Olena and Dhriti
March 4, 2026
Unprompted review
Reply from The Vaults Group
Thank you for your 5-star review, Tony.
We are thrilled that you are happy with the service you received. The staff will be delighted with your positive feedback.
Many thanks,
The Vaults Group.
Very good service from the staff
Very good service from the staff, friendly and informative
March 5, 2026
Reply from The Vaults Group
Thank you for your 5-star review, Duncan
We are thrilled that you were happy with the friendly, informative staff, and service that you received. We are delighted with your feedback, and look forward to seeing you soon.
Kind regards,
The Vaults Group.
We were looked after by David and Mark…
We were looked after by David and Mark who proceeded to take us through the process fully explaining the tour and cost of using the vault facilities. We left feeling happy knowing that everything that is left with them were in safe hands. Recommend a visit.
PC
March 3, 2026
Reply from The Vaults Group
This is a great review. Thank you, Paul.
We are delighted that you were happy with the service delivered by David & Mark, who walked you through a tour explaining how it all works. You can rest assured that your valuables are in safe hands, offering you peace of mind. Thanks for the recommendation.
Kind regards,
The Vaults Group.
"It was my first time using their…
"It was my first time using their services and I am absolutely impressed! 10/10 experience. I was served by Sandra, who was incredibly kind, polite, and professional. The customer service is definitely 10/10. It feels very safe and friendly here. If I ever return, I will only come back to this place and nowhere else. Highly recommended!"
March 3, 2026
Unprompted review
Reply from The Vaults Group
This is a super review. Thank you Marcin.
We are thrilled that you are happy with the service you received and that you rate us 10/10! This is great to hear. We would welcome you back again.
Many thanks,
The Vaults Group.
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