I have been using this very professional courteous service for many years now. This vault is run very efficiently and I am always met by very friendly staff whenever I visit. If you have precious or... See more
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Review summary
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Reviews shaping this summary
I had an excellent experience with Reading Vaults. Their service truly stands out, especially when it comes to security. The facility is equipped with what I believe is one of the best and most ad... See more
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Alex provided an exemplary service from the initial telephone enquiry to the completion of signing up. All questions were clearly answered and I was very impressed with the facilities and satisfied I... See more
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Both James and Mark were very professional, very courteous in assisting me to secure a safety deposit box for my items. The information and process was clear to follow, today and for any future visit... See more
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Company details
Written by the company
The Vaults Group is the largest provider of Safe Deposit Boxes in the UK, Spain and Ireland. The group now consists of fifteen Safe Deposit Box facilities located in Dublin, West Dublin, Cork, Belfast, Glasgow, Newcastle, Liverpool, Nottingham, Edinburgh, Manchester (Oldham), Bristol, Southampton, Reading, Barcelona & Madrid. The business adopts the latest cutting-edge biometric security systems to ensure your valuables are secure at all times. Complimentary insurance is available to all new Safe Deposit Box customers. Our facilities have discrete privacy rooms. Employees are security vetted to BS7858 standards. We are regulated by the Financial Conduct Authority. In addition, we buy and sell physical Gold & Silver Bullion at all our facilities. We plan on expanding further in the UK, Ireland and Spain in 2026.
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Contact info
United Kingdom
- info@thevaultsgroup.com
- thevaultsgroup.com
4.9
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 week
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Reply from The Vaults Group
Thank you for your 5-star review, Noreen.
We are thrilled that you are happy with our service and staff. We appreciate your positive feedback.
Many thanks,
The Vaults Group.
I had an excellent experience with…
I had an excellent experience with Reading Vaults. Their service truly stands out, especially when it comes to security. The facility is equipped with what I believe is one of the best and most advanced security systems, which gave me complete peace of mind about storing my valuables there.
Jonadan and his colleague were extremely helpful and professional. They took the time to clearly explain how the security system works and answered all of my questions thoroughly. Their friendly and knowledgeable approach made the entire process smooth and reassuring.
I genuinely feel this is one of the safest and most secure places to store any valuables. Highly recommended!
February 13, 2026
Reply from The Vaults Group
This is a brilliant review. Thank you, Mohan.
We are thrilled that you are happy with the service, staff and security at Reading Vaults. We enjoy reading great reviews like yours and we are delighted that you would highly recommend us. This a great.
We hope to see you soon.
Many thanks,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review, Margaret.
We are delighted that you are happy with our staff. We appreciate your kind feedback and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Reply from The Vaults Group
Thank you for your review, Shaur.
We appreciate your feedback on our service and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Ideal vault for personal valuables
I felt comfortable with the security here. Staff very helpful and pleasant. Parking right outside. Good value. All in all I was happy with the service and security here
February 10, 2026
Reply from The Vaults Group
This is a great review. Thank you, Chris.
We are thrilled that you are happy with our high-spec security, helpful staff, parking, and the value of our boxes. We appreciate your positive feedback and hope to see you again soon.
Many thanks,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review, Ellie.
We appreciate you taking the time to send your feedback on your experience, and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Efficient and helpful
Service was efficient and the staff were helpful in meeting our needs and requirements.
February 9, 2026
Reply from The Vaults Group
Thank you for your kind review.
We are thrilled that you were happy with the staff and service that you received, and you needs were met. We appreciate your feedback.
Kind regards,
The Vaults Group.
Excellent service
Excellent service
The members of staff working today where fantastic, walking me through the process
February 7, 2026
Reply from The Vaults Group
Thank you for your kind, 5-star review, John.
We are delighted that you were happy with the staff and excellent service you received. We appreciate your positive feedback.
Kind regards,
The Vaults Group.
Highly Secure & Professional
Liverpool Vault provides excellent security and total reassurance for my valuables. The team is professional, helpful, and efficient in handling all storage queries. Reliable service that I highly recommend.
February 3, 2026
Reply from The Vaults Group
This is a fantastic review. Thank you, N C NCbb.
We are delighted that the staff at Liverpool are professional, helpful and efficient, also that you are more than happy with our high-spec security offering peace of mind. We appreciate this great feedback and the staff will be thrilled. Thanks for recommending us :)
Many thanks,
The Vaults Group.
See above
Signing on was quick and simple due to the pleasant staff who not only clearly explained the rules and regulations but were willing to answer any further supplementary queries I had.
February 2, 2026
Reply from The Vaults Group
This is a great review. Thank you Bill.
We are delighted that the staff explained and answered any queries that you had, and the sign up was quick and simple. We appreciate your positive feedback and look forward to seeing you soon.
Kind regards,
The Vaults Group.
great experience 5/5
February 6, 2026
Reply from The Vaults Group
Thank you, Alexander, for your 5-star review.
We are pleased that you had a great experience with our service, we appreciate your kind feedback.
Best wishes,
The Vaults Group.
Great service
Great service. Friendly people. Would definitely use again as and when needed.
February 6, 2026
Reply from The Vaults Group
Thank you for your 5-star review, Mr Beckett.
We are pleased that the service you received was great and the staff were friendly. We would welcome you back anytime.
Kind regards,
The Vaults Group.
Everything went great
May 1, 2025
Reply from The Vaults Group
Thank you for your kind review, Sarah.
We are pleased that you were happy with the service you received, and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Great staff and services offered
Warm and friendly staff, easy system and got everything done quite quickly. Very thorough and safe service.
February 4, 2026
Reply from The Vaults Group
Thank you for your 5-star review, Sat.
We are delighted that you are happy with our high-spec security and the service you receive. This is great to hear!
Many thanks,
The Vaults Group.
Excellent customer service
Excellent customer service and personalised help with the set up process, which made the whole experience much easier.
February 2, 2026
Reply from The Vaults Group
This is a brilliant review. Thank you, Val
We are delighted that you were happy with the excellent customer service you received with personalised help to set up your account. We're very pleased that the staff made your experience easy.
We look forward to seeing you again soon.
Kind regards,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review, Kinza.
We are delighted that you receive excellent customer service. This makes us smile :)
We hope to see you soon.
Many thanks,
The Vaults Group.
Excellent overall
Excellent facilities. Excellent service. Excellent communication and care. I paid for a security box for 3 years and I'm incredibly happy with everything. 100% recommend. X
January 29, 2026
Reply from The Vaults Group
Wow! This is a fantastic review. Thank you very much, Jennie.
We are absolutely delighted that you are more than happy with the service you receive, and that our facility and communication is excellent! We are very pleased to hear this, and we look forward to seeing you soon.
Thanks again for the recommendation :)
Kindest regards,
The Vaults Group.
Very good company with excellent staff…
Very good company with excellent staff that are friendly and funny 🤣
I would highly recommend The Liverpool Vaults for all of your valuables !
November 23, 2025
Reply from The Vaults Group
This is a brilliant review. Thank you, Jen.
We are thrilled that the staff are excellent, friendly and funny :)
We appreciate your positive feedback on the service you receive at Liverpool Vaults. Many thanks for highly recommending us. This is great!
Kind regards,
The Vaults Group.
Rachael and Dave at Southampton were…
Rachael and Dave at Southampton were extremely helpful and friendly. Simple service and very reassuring.
January 31, 2026
Unprompted review
Reply from The Vaults Group
Thank you for your 5-star review, Matthew.
We are pleased that you are happy with the service you received from Rachel & Dave, and that they are friendly and helpful. This is great to hear! We hope to see you again soon.
Kind regards,
The Vaults Group.
Very nice staff
Very nice staff, easy to speak to and understand and very helpful, was always a pleasure to visit.
January 26, 2026
Reply from The Vaults Group
This is a great review. Thank you, Anthony.
We are thrilled that you are happy with our service, and that our staff are nice and helpful. We welcome your positive feedback, and look forward to seeing you soon.
Kind regards,
The Vaults Group.
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