I have been using this very professional courteous service for many years now. This vault is run very efficiently and I am always met by very friendly staff whenever I visit. If you have precious or... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an excellent experience with Reading Vaults. Their service truly stands out, especially when it comes to security. The facility is equipped with what I believe is one of the best and most ad... See more
Company replied
Alex provided an exemplary service from the initial telephone enquiry to the completion of signing up. All questions were clearly answered and I was very impressed with the facilities and satisfied I... See more
Company replied
Both James and Mark were very professional, very courteous in assisting me to secure a safety deposit box for my items. The information and process was clear to follow, today and for any future visit... See more
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Company details
Written by the company
The Vaults Group is the largest provider of Safe Deposit Boxes in the UK, Spain and Ireland. The group now consists of fifteen Safe Deposit Box facilities located in Dublin, West Dublin, Cork, Belfast, Glasgow, Newcastle, Liverpool, Nottingham, Edinburgh, Manchester (Oldham), Bristol, Southampton, Reading, Barcelona & Madrid. The business adopts the latest cutting-edge biometric security systems to ensure your valuables are secure at all times. Complimentary insurance is available to all new Safe Deposit Box customers. Our facilities have discrete privacy rooms. Employees are security vetted to BS7858 standards. We are regulated by the Financial Conduct Authority. In addition, we buy and sell physical Gold & Silver Bullion at all our facilities. We plan on expanding further in the UK, Ireland and Spain in 2026.
Written by the company
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Contact info
United Kingdom
- info@thevaultsgroup.com
- thevaultsgroup.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 week
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Popped in without having made an…
Popped in without having made an appointment and the staff were very good about it and managed to sort out opening an account and sorting out all the paperwork. Very impressed and happy that we didn't have to come back a different day.
December 21, 2025
Reply from The Vaults Group
Thank you for your 5-star review, Jackie.
We are delighted that you are happy with the service you received. We will always try our very best to accommodate our customers, and look forward to seeing you again soon.
Many thanks,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review, Thomas.
We appreciate your positive feedback on our service, and we look forward to seeing you again.
Kind regards,
The Vaults Group.
Madison & Mary did a great job
Madison & Mary did a great job - full marks!
All the details and security etc explained - very professional, courteous and polite.
Thank you
December 18, 2025
Reply from The Vaults Group
Thank you for your 5-star review.
We appreciate your kind feedback on the service you received. Madison & Mary will be thrilled! We look forward to seeing you again.
Kind regards,
The Vaults Group.
Letter source for confirming prove of…
Letter source for confirming prove of address wasn't accurate and wasn't clarify clearly.
December 17, 2025
Reply from The Vaults Group
Thank you for your 5-star review.
We are thrilled that you are happy with the service you receive, also, that out staff are graceful and patient. This is great to hear!
Kind regards,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review, Tazim.
We appreciate your positive feedback, and we hope to see you again soon.
Best wishes,
The Vaults Group.
👍super ok great
December 15, 2025
Reply from The Vaults Group
Thank you for your 5-star review, Irek.
This makes us happy that your rate us as 'super, ok, great'.
We appreciate your feedback on our service.
Kind regards,
The Vaults Group.
Great service and highly recommended.
December 12, 2025
Reply from The Vaults Group
Thank you, Rob, for your 5-star review.
We are pleased that you rate our service as 'great' and it is brilliant to hear that you would highly recommend us! :)
Best wishes,
The Vaults Group.
Excellent service provided
Alex provided an exemplary service from the initial telephone enquiry to the completion of signing up. All questions were clearly answered and I was very impressed with the facilities and satisfied I was in the right place. Alex made me feel very calm and welcomed. I would highly recommend anybody to get in touch with him.
December 14, 2025
Reply from The Vaults Group
This is a fantastic review! Thank you, Mohammed.
We are delighted that Alex made you feel welcomed and put you at ease, answering any questions that you had. He will be thrilled with your great feedback. Thanks again for highly recommending us :)
Kind regards,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star rating, Zahid.
We appreciate your positive feedback on our service and we look forward to seeing you again soon.
Best wishes,
The Vaults Group.
Welcoming atmosphere
Welcoming atmosphere, professional service, with very good security procedures.
December 11, 2025
Reply from The Vaults Group
Thank you for your 5-star review, Nas.
We are thrilled that you are happy with our welcoming staff, professional service and High-spec security. You can rest assured that your valuables are in safe hands, and we look forward to seeing you soon.
Kind regards,
The Vaults Group.
Professional and friendly staff
December 7, 2025
Reply from The Vaults Group
Thank you for your 5-star review, Spencer.
We are pleased that the staff are professional and friendly. This is great to hear! Thanks again for your positive feedback.
Kind regards,
The Vaults Group.
They answered the telephone promptly…
They answered the telephone promptly and Kwik reply to email. Professional and very polite.
December 10, 2025
Reply from The Vaults Group
Thank you for your 5-star review, James.
We are pleased that your calls and emails are promptly replied to, and that the staff are professional and polite. This is great to hear!
We look forward to seeing you again soon.
Kind regards,
The Vaults Group.
Reply from The Vaults Group
This is a brilliant review, Thank you, Ian.
We are thrilled that you rate us as the 'best in town' and 'superb' This makes us smile :) We appreciate you great feedback.
Best wishes,
The Vaults Group.
Very Professional and friendly Staff
Very Professional and friendly Staff, over
The few years I have been using the Vault, The Staff have been a Joy to be in
Their company always make you feel Welcome and always willing to help with
Any Queries We had, I would definately
Use the Vaults again and will definately
Recommend to Friends & Family.
Thank You All, Have A Magic Xmas and A
Very Prosperous New Year to one and
At the Safe Deposit Vaults Edinburgh
Kind Regards
Richard & Beth Walker
December 8, 2025
Reply from The Vaults Group
Wow! This is a fantastic review. Thank you Richard & Beth.
We are delighted that the staff and service you receive at Edinburgh has always been positive and they make you feel welcome.
It is brilliant to hear that you would recommend us to your friends and family, we appreciate this.
We would like to wish you all the very best for Christmas and the New year too! :)
Kind regards,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review, Ashraful.
We are thrilled that you rate us 10/10 and the service you received was excellent, this is great to hear! We hope to see you again.
Kind regards,
The Vaults Group.
1. Excellent Service and Very Welcoming
My experience with The Vaults Group was very nice. The team were welcoming, friendly, and made the whole process clear and informative. I felt reassured throughout, and everything was handled professionally. Overall, a very good experience and I’m happy to recommend them.
December 5, 2025
Reply from The Vaults Group
This is a brilliant review. Thank you, James.
We are delighted that the staff were professional, friendly and made you feel welcome. We love reading great reviews like yours and you can rest, knowing that your valuables are in safe hands.
We also appreciate you recommending our service :)
Kind regards,
The Vaults Group.
Reply from The Vaults Group
Thank you for your feedback on the service you receive, Devendra.
We appreciate you taking the time to do this. We look forward to seeing you again.
Kind regards,
The Vaults Group.
My first experience and the seamless process that followed
I was made safe and comfortable. Impressed by the professionalism of the staff. Initial anxiety was no more.Very patiently the process was explained and time allowed to raise any queries.
December 7, 2025
Reply from The Vaults Group
This is a great review. Thank you, Padma.
We are thrilled that the staff made you feel comfortable, put you at ease and were patient, answering all your queries. You can rest assured that your items are in safe hands, offering you peace of mind.
We hope to see you again soon.
Many thanks,
The Vaults Group.
Reply from The Vaults Group
Thank you for taking the time to rate us, Kamil.
We appreciate your positive feedback. We hope to see you soon.
Best wishes,
The Vaults Group.
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