The Vet Reviews 

2,359
TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Been with this vet since we got my dog (7 years). When it's about routine things, it's fine. The admin staff and the nurses are lovely, the vets are a bit of a mixed bunch. Now it's worse than it has... See more

Rated 1 out of 5 stars

Warrington Vet nursing staff at reception are dredfull. Canceled my puppy £16.50 a month pet plan because was not worth to pay just for few ingejction per year. Own them £82.36 and asked to pay by ins... See more

Rated 1 out of 5 stars

Sadly we have to agree with all the criticisms and complaints made on here about The Vet Morden or PetVet Morden as they sometimes call themselves. We’ve found them nonchalant and arrogant and only in... See more

Rated 2 out of 5 stars

Poor service high cost my dog now going to the pdsa hospital in Liverpool has broken out in spots was charged £73.07 for treatment of Surolan I can get locally for £15.00 no need for these charges als... See more

Company details

  1. Veterinarian

Information provided by various external sources

At The Vet your pet's health is our first priority. We believe that quality pet care shouldn't cost you the earth. Register with a veterinary clinic today.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.3

All reviews

(2,359)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Been using this bets since ot opened I …

Been using this bets since ot opened I Warrington and find that the staff are great they truly care about your pet the service in which they provide us excellent they explain everything and will explain anything tahy you don't understand.

March 3, 2022
Unprompted review
The Vet logo

Reply from The Vet

Hi Richard, thank you for such a lovely review, and great to hear you have stayed with us on our journey. Here when you need us.- Team Warrington xx

Rated 5 out of 5 stars

Picking up Alfie's stuff

Just picked up Alfie's Flea and worm treatment, toothpaste and YuMove Advantage for 6 months. Always a pleasant experience when going there, had Alfie weighed while I was there. I am on the Smart Pet scheme so only had to pay for toothpaste and YuMove

March 3, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service, excellent staff!

Excellent service, friendly helpful staff. We have been able to see the same vet meaning she really got to know our not so little pup. This was so reassuring when he wasn't well and our vet Sara and the admin team were fantastic. Would highly recommend!

March 3, 2022
Unprompted review
The Vet logo

Reply from The Vet

Hi thank you so much for your lovely review, will definitely pass this onto Sara and the team. Really appreciate you taking the time to write such a lovely review, means more than you know. Thank you from Team Warrington x

Rated 5 out of 5 stars

Excellent staff x

Wasn’t as nervous this time as trust in Megan completely, she is so good at explaining and reassuring, couldn’t imagine trusting anyone else as much. Such a credit to your practice x

March 1, 2022
Unprompted review
The Vet logo

Reply from The Vet

Thank you so much for your comment, its lovely to hear praise for the wonderful staff we have at our practice, especially to an outstanding team member & the care & attention they give to our visitors.

Rated 5 out of 5 stars

The Vet Nottingham

The Vet Nottingham ,
Are the best Vets they looked after my dog Laci a Rotti x Bullmastiff, not only did the sort out my dogs ear a couple of years ago where others had failed.
But last Saturday 19th February 2022, i had to make the hard decision for her to cross the rainbow bridge. The nurses & vet where outstanding I can’t thank them enough they where so kind and fantastic with her , the room they provided was lovely and we could take as long as we need with her .
I would highly recommend anyone to go to this vets they are exceptional.

February 25, 2022
Unprompted review
The Vet logo

Reply from The Vet

What a lovely review and so very kind of you to post at such a sad time for you. Please know the whole team are thinking of you and are sending our deepest sympathy, run free over rainbow bridge Laci x

Rated 5 out of 5 stars

AMAZING

The Vet Liverpool can’t fault them our Dog wasn’t well this morning rang up 8.30 there at 8.45 and was scanned tests etc and in emergency surgery everything explained in Excellent detail with care & compassion EVERY member of staff no matter what their role took the time to talk to us in a very caring matter they saved our dogs life an she is now back home with us recovering THANK-YOU! We highly recommend you!!

February 24, 2022
Unprompted review
The Vet logo

Reply from The Vet

This lovely review has made the teams day! So very glad we were able to see your little one so quickly and that you found the team supportive. Sending tickles x

Rated 5 out of 5 stars

Always polite & friendly and great…

Always polite & friendly and great value on the pet plan

February 20, 2022
Unprompted review
The Vet logo

Reply from The Vet

Thanks you for your kind review - our health care plan really is great value and the perfect way to ensure your little one gets all the preventative care needed across the year x

Rated 5 out of 5 stars

Excellent service at The Vet Warrington…

Excellent service at The Vet Warrington as always, slight delay to annual check but was advised of this when rang after reminder last year to book. Reasons explained as to why the delay and seen within the time period allowed, would definitely recommend.

February 19, 2022
Unprompted review
The Vet logo

Reply from The Vet

Hi Julie thank you for such a lovely review, which is really appreciated by the team. So pleased to hear you have had good communication and treatment as this is what we aim to do for all our clients and their furry friends. Always here when you need us. Debbie

Rated 5 out of 5 stars

The Vet, Southampton, is superb

The Vet, Southampton, have looked after our border collie superbly for six years, ever since she required neutering. They also saved her life when she had a tumour. All the staff and the vets are always efficient and professional, and they keep us fully informed and up to date with treatments and vaccinations.

February 17, 2022
Unprompted review
Rated 5 out of 5 stars

A great vet experience every time

A great vet experience every time. The team are always willing to offer advice. Both my dogs are rescues and quite timid around new people hut the vets and nurses always take the utmost care in helping them so they are comfortable. Not overly expensive and the support through the app is a great feature!

February 16, 2022
Unprompted review
The Vet logo

Reply from The Vet

Thank you so much for your lovely words. We are so honoured you have chosen us to look after your pets.

Rated 1 out of 5 stars

I could go into countless details... …

I could go into countless details regarding our practice in North harbour, but we'll start with the most recent issue. Our dog went in for a spay, and naturally we asked if they'd be okay to also trim her nails as it's service they offer.
Firstly, due to some concern about her bleeding from a phantom pregnancy, they promised they'd call us when she went into surgery, which they didn't. When we called after 4 hours they informed us she had been for about 30 mins.
In the past they've allowed her to chew through several plastic pieces on the cage, and even once told us to make sure she passes plastic in her poo as she'd eaten cannula lines during her stay!
So once again we picked her up to find out they'd allowed her to chew through her lead for the 3rd time.
After getting her back from her spay, we noticed that she had minor bleeding from one of her claws. Upon inspection the claw had been cut back within an inch of her actual paw, and the quick was exposed.
We do understand she's fidgety and difficult, but she would have been sedated! And we were never even informed that she had this injury when she left.
These are the few examples.
Not to mention when our dog went in for sickness, and when we saw the receipt they'd sedated her twice without informing us! They only told us they were giving her fluids!
Our dogs always come home hugely dehydrated after hours staying there, for what was just meant to be 'a check up'
I'm just so dissapointed as it always feels like they're more interested in the money, not the animals.

February 10, 2022
Unprompted review
The Vet logo

Reply from The Vet

I am so sorry for your recent visit, I will look into this issue and hope to rectify any issues you have had.

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service, lovely staff and very kind with my dogs

February 9, 2022
Unprompted review
The Vet logo

Reply from The Vet

Hi Nicki, thank you for taking the time to write such a kind review. Always here when you need us x

Rated 5 out of 5 stars

Friendly, professional. Recommended

Fortunately I have only had to see the vet for vaccination and parasite treatment in recent years, however I was impressed with the treatment and compassion I received when my cats brother died. I have used the Vet in Southampton for several years and I have no negative issues.

February 9, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic Care

THE VET BRISTOL
My cat was really poorly and her care was second to none. The staff are friendly professional and so caring. They offered so much support and were honest.

February 4, 2022
Unprompted review
Rated 5 out of 5 stars

The Vet, Lorenzo Drive

My Dog pug x shitzu has only ever been to ‘the vet’ and I had my cat registered there.
Although I have not been for a while due to my own problems, I can’t praise the vets, nurses and reception staff enough for their care towards animals they see.
They are amazing people and I would recommend them 24/7
They not only care about your pet, they care about you too ⭐️⭐️⭐️⭐️⭐️

February 3, 2022
Unprompted review
The Vet logo

Reply from The Vet

Kate this is such a lovely review for us to read - you are absolutely right, yes we care for all the wonderful pets we see, but we also care for the ''hoomans'' who bring their fur babies to us! Take care and thanks again for your kind words x

Rated 5 out of 5 stars

Great vet practice

Really nice vet practice and lovely staff. Everyone is happy to help and the vets I have seen are very knowledgeable and kind. The practice has a clean large waiting area plus I’ve never had to wait long for an appointment.

February 1, 2022
Unprompted review
The Vet logo

Reply from The Vet

Hi Tammy thank you for such a lovely review. You are so right we are more than happy to help and aim to make your visit with us the best it can be. Your kind words mean more than you know to our team so thank you taking the time to write such a lovely review . Debbie x

Rated 5 out of 5 stars

You are always greeted warmly and your…

You are always greeted warmly and your pets are treated with great care . Would recommend the vet to all my friends and family .

January 26, 2022
Unprompted review
The Vet logo

Reply from The Vet

Thank yo so much for your lovely review Mrs Power and so happy you feel our warmth and care! Keep on recommending us!

Rated 5 out of 5 stars

SUPER HEROES

I have been into the Nottingham branch today with Savanah. We went as an emergency as we though she had been hit by a car. They moved fast with care to her and to us. They took her for observation They put her under while they did scans and xrays. Sadly she crashed after 3 rounds of CPR They called to let us know they lost her it was with emense dignity and respect they gave us the devastating news thank you Katlen for your love and kindness you showed us. And thank you Connor for the consultation this morning

Love

Mark and Sue

Your all super Heros everyone that works there

January 24, 2022
Unprompted review
The Vet logo

Reply from The Vet

Mark & Sue, as a whole team we are saddened and send our deepest condolences to you at this awful time. Run free over rainbow bridge little one.
Love
The Vet Team x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look