The Vet Shed Reviews 

847
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I had been waiting for an out of stock product for months...... The Vet Shed were the only company that kept in touch and advised me that the product was now in stock! Ongoing communication has been... See more

Rated 5 out of 5 stars

I ordered an item for my dog on the site and took the express postage option. My order went through at the end of the day on Monday, by about 8am Tuesday it was packed and sent out, then it reached... See more

Rated 5 out of 5 stars

Very quick to dispatch. Arrived promptly, especially given current delays in supply chains. Used Auspost..who are so reliable and quick. Only problem was me not understanding that I had to look in my... See more

Rated 5 out of 5 stars

I discovered Vet Shed when googling for Xmas presents for Lola to give her Doggy Daycare friends. The toys i purchased before Xmas were a little more unique than what was avail on other websites and t... See more

Company details

  1. Pet Store
  2. Hobby Store

Information provided by various external sources

Where it costs less to give your pet the best!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

847 reviews

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4.7

All reviews

(847)

15 reviews in the last 12 months

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Rated 1 out of 5 stars

Customer service - Nil!

Seeking a small (9-inch) saddle for a rocking horse. Called the company on the offchance they may have a small pony pad that size, and was told to leave a message. Jumped onto their Chat Room where the chat person could not understand my request, and when I tried to explain, just left me hanging. If you are unable to visit this company in person, I suggest you don't waste your time with them.

April 29, 2021
Unprompted review
Rated 2 out of 5 stars

Slack service and slow delivery

I've ordered a couple of times because they are a reasonable price but I'm over the slack service. They take too long to dispatch my small order (especially considering one item is a medication), and the courier company is slow. I live an hour away from this company and it takes over a day to get my order (usually more depending when they bother to dispatch it). Also I just had to chase up a discount offer with The Vet Shed, one they offered me but never applied and they didn't even apologise for all the stuffing around. It's bloody stressful dealing with them!

April 9, 2021
Unprompted review
Rated 5 out of 5 stars

I am a return customer

I am a return customer, love the range of products, service and delivery times. When I accidentally purchased an out of stock item, the team were quick to contact me with an alternative or refund.
I am always quick to recommend The Vet Shed to friends and family, who are looking for something for their pets

April 3, 2021
Rated 5 out of 5 stars

Happy regular customer

I purchase all my pet products from The Vet Shed, so easy with Afterpay...
In my most recent package they had sent me the wrong item (just an accidental picking error) I emailed them and they sorted it out so quickly and are sending me the correct product asap. Great customer service Jane !

April 1, 2021
Rated 5 out of 5 stars

Very attractive pricing

As always thevetshed pricing is what keeps me coming back.

Good service and timely delivery.

But I wish they would use a different courier. The one who delivers here - Aramex - has the noisiest radio and worst music I have ever heard and no consideration for others.

March 1, 2021
Rated 3 out of 5 stars

Too Slow

I like The Vet Shed, but my purchase is in stock yet not shipped after 8 days!

February 2, 2021
Rated 2 out of 5 stars

Speed it up

Prices good, site basic but easy enough to use. Shipping so slow. I ordered a week ago and it’s still not been packed. Looked today to see my order is being split but didn’t receive any notification regarding this only know because I checked the status of my order.

February 1, 2021
Rated 5 out of 5 stars

Great prices

Great prices! I save alot buying with the vet shed even when paying for delivery. Delivery is also very fast. Very happy with this online store.

February 1, 2021
Rated 4 out of 5 stars

Pleased with products.

Products were exactly as described & a good price. Delivery was a lot slower than expected as it took a long time between ordering & shipping with no communication as to why (until the day of shipping). Otherwise I would have given 5 stars.

December 27, 2020
Rated 1 out of 5 stars

Poor Communication

I place an order with them almost a week ago. I've reached out to them multiple times for a shipping update and have have yet to receive a response. Very disappointing.

December 15, 2020
Unprompted review
Rated 1 out of 5 stars

Time Taken For Packing & Shipping Out Is Too Long!!!

I'm very disappointed with the latest order I made. I ordered on Tuesday & it was not completed till following Monday, but the courier didn't pick up the item till Tuesday, 7 whole days before order left The Vet Shed, not good enough!!! Orders should be shipped no later than 3 days i.e. picked up by the courier on the 3rd day at latest, that is how most online retailers conduct business. I am now awaiting the long shipping times by the couriers, so it would probably mean that by the time I get my order, time taken to get to me will be either 10 days or more!!!

December 2, 2020

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