The Vet Shed Reviews 

847
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I had been waiting for an out of stock product for months...... The Vet Shed were the only company that kept in touch and advised me that the product was now in stock! Ongoing communication has been... See more

Rated 5 out of 5 stars

I ordered an item for my dog on the site and took the express postage option. My order went through at the end of the day on Monday, by about 8am Tuesday it was packed and sent out, then it reached... See more

Rated 5 out of 5 stars

Very quick to dispatch. Arrived promptly, especially given current delays in supply chains. Used Auspost..who are so reliable and quick. Only problem was me not understanding that I had to look in my... See more

Rated 5 out of 5 stars

I discovered Vet Shed when googling for Xmas presents for Lola to give her Doggy Daycare friends. The toys i purchased before Xmas were a little more unique than what was avail on other websites and t... See more

Company details

  1. Pet Store
  2. Hobby Store

Information provided by various external sources

Where it costs less to give your pet the best!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

847 reviews

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4.7

All reviews

(847)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing customer service

I can't express enough how impressed I was with the Vet Shed when I placed an order for something that was out of stock. The team quickly got in touch with me and went above and beyond to find a solution. Communication was excellent throughout the whole process. Thank you Cath and team for the great customer service!

April 10, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a product from Vet Shed on…

I ordered a product from Vet Shed on Fri 29 Nov and chose Australia Post as the delivery method. But I didnt receive an email with order confirmation or tracking advice. I called them. They said the product jhad been dispatched an hour after I ordered it and would be delivered on Tues 3 Dec. It wasnt delivered so I called them only to be told that the product I ordered had NOT been dispatched as they said on the Friday but was still sitting in their Brisbane warehouse (I'm on the Gold Coast). They promised to dispatch it that day & I would get it on Thurs 5 Dec. But they said it was coming by Aramex courier and insisted I had ordered that rather than Australia Post. I did not as I've had bad experiences with Aramex in the past & will not use them. So thats lie No. 2. The staff member I spoke to was quite rude to me, On Thurs no product was delivered so I called Vet Shed again. They promised t would be delivered on Fri 6 Dec but again it wasnt. I caled again and they said it would be delivered today, Mon 9 Dec but again it wasnt. I called yet again (5th time). The staff were very rude to me and said I'd just have to wait until their courier delivered it and they didnt know when that would be. I asked to cancel the order and demanded a refund but they refused. Meanwhile on 29 Nov I had also ordered 2 products from The Pet Chemist online. Both arrived on Tues 3 Dec from Brisbane. The Vet Shed product I ordered is supposedly coming rom Brisbane too but its been 10 days and I still have nothing. Clearly, the Vet Shed have given the worst customer service by botching this order, lying to me about it and refusing a refund. Disgusting. I'll NEVER order a product from these people again.

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

The vet shed team were exceptional!!!

The vet shed team were exceptional in all ways. A product I had ordered was out of stock and within hours they had called and emailed to find out which way I would like to handle it. They gave me great options and my order was then dispatched within a day. Awesome customer service, have used these guys on and off over the years and now will be definitely more!!

September 24, 2024

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