The Village Butchers Reviews 1,341

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the meat, highlighting its superior taste, tenderness, and overall value. Many consumers appreciate the comprehensive selection and the ease of the ordering process. The delivery service is frequently commended for its punctuality, efficiency, and the secure, well-packaged condition of the items upon arrival. However, some customers also noted issues with their orders. A few people experienced problems with incorrect or missing items, while others received products that were partially defrosted or not as described, such as meat with excessive fat or bone. There were also occasional reports of poor quality meat, including items with an unpleasant smell or appearance, and some reviewers mentioned difficulties with customer service regarding order discrepancies or product concerns.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers consistently praise the exceptional taste... See more

Quality

Customers consistently express satisfaction with the quality of products. Many reviewers praise the meat as... See more

Order

People report positive experiences with order. Many customers praise the ease of ordering, timely delivery,... See more

Delivery service

Customers consistently express satisfaction with the delivery service. Reviewers frequently highlight that... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent service,... See more

Based on these reviews

Rated 4 out of 5 stars

The whole buying experience is simple and easy to use. The food selection is comprehensive, the delivery procedure is amasonesque and the packaging is more than adequate. The actual food is firs... See more

Rated 5 out of 5 stars

One of my favourite UK butchers. I've rarely been disappointed, they sell a great variety of reasonably priced meat. From our 'family pie competition' the Large Village Butchers Meat pies have been... See more

Rated 5 out of 5 stars

I’ve ordered from TVB several times now, and every delivery has arrived on time and really well packaged. I’ve tried both their steaks and chicken breasts in the past, and they’ve always been excell... See more

Rated 5 out of 5 stars

I have ordered from The Village Butchers quite a few times now and I find the quality of meat excellent which is why I'm a repeat customer. Having invested in a Ninja wood fire outdoor BBQ the award... See more

Rated 5 out of 5 stars

All had good experience with Village Butcher. Good quality meat & orders sent on time, only once an order was that and that was DPD fault in depot for 24hrs but thanks for ice in parcel and good pack... See more

Rated 5 out of 5 stars

The best!!! My family and friends thoroughly enjoyed the Tamahawk, my son loved the calves' liver and Ribeye. It felt like I walked home from my local butcher's at a much reasonable price, it didn'... See more

Rated 5 out of 5 stars

Website, price, delivery, and packaging are all 5*. I used to eat a lot of game many years ago, my grandfather was a game shooter, but I never thought I’d return to it, as I assumed it was too ex... See more

Rated 5 out of 5 stars

This is my second order and it was as impressive as the first. At a busy time of year there’s always a worry the meat might not be as good but it was very tasty, delivered on schedule and packaged rea... See more

Rated 5 out of 5 stars

Quite wary of ordering our Christmas beef joint from this company, but we needn't have been. Excellent quality meat and the delivery was perfect. Will order again for some summer BBQ treats.

Rated 5 out of 5 stars

Than you We have thoroughly enjoyed most of your meats but like everyone else this cost of living is catching up with us and so now we have to reign in on our spending. We will be in touch when we... See more

Rated 5 out of 5 stars

Ordered a few times now and always excellent service and meat. The special offers are brilliant value and great to stock up on. Importantly, looks like they use ethical slaughter means, NOT halal.... See more

Rated 5 out of 5 stars

First time using The Village Butchers. Great delivery service, really well packaged and the tomahawk steaks were lovely and tender. Will definitely use them again and highly recommend.

Rated 5 out of 5 stars

A beautiful joint of pork loin for Christmas day. It cooked perfectly and with crispy crackling. Ordering was easy, delivery was on time and well packaged. Have recommended to family and friends.

Rated 5 out of 5 stars

I’ve ordered from TVB several times now, and the meat is always top quality. My most recent order was 4 T-bone steaks. I’ve had one so far and froze the others. The steak was fantastic—huge and full... See more

Rated 5 out of 5 stars

The Village Butchers are a first class online butcher - I was sceptical before my first order but needn’t have been as all the meat I have had from them has been first class - the recent whole fillet... See more

Rated 5 out of 5 stars

Excellent once again. Delivered on time, price is affordable and the quality and care is superb. Hopefully I’ll be buying more than just festive meat this year.

Rated 1 out of 5 stars

I ordered two“Turkey boneless breast joint” nicely wrapped in bacon at £29,95 and at about 1.5 kg. I got my order half frozen and half defrosted and not wrapped in bacon. Today I visited the pers... See more

Rated 5 out of 5 stars

Everything I have ordered from you has been first class. The half leg of lamb was the best we have ever had (another one coming tomorrow) would highly recommend this butcher.

Rated 5 out of 5 stars

Excellent quality and best prices around. Ordered multiple times. Love everything I try. The Cote de boeuf was excellent on the kamado! Going for the turkey breast for Christmas next.

Rated 5 out of 5 stars

I’ve ordered from The Village Butchers in the past. Always excellent quality meat and service. I am very satisfied, so much so, I’ve ordered my Christmas turkey and a gammon joint from them this year... See more

Rated 5 out of 5 stars

5kg brisket, quality was as described, ordered for next day delivery, there was an issue on the couriers side which meant it would be a day late with no one to accept it. Contact village butchers, lef... See more

Rated 5 out of 5 stars

Delivered ontime. The quality of the products I ordered were exceptionaly good and provided high quality at a good price I highly recommend The Village Butcher

Rated 5 out of 5 stars

Excellent service, delivery, price and the fresh quails packed so well with ice packs. I stuffed the quails with haggis, and granny's recipe ..... whisky and home made marmalade sauce ....delicious.... See more

Rated 5 out of 5 stars

Prompt delivery service, arrived fully protected and fresh as if purchased that day, meat was tender and juicy after cooking and was thoroughly enjoyed by all

Rated 5 out of 5 stars

Delicious rolled rib of beef ordered for just after Christmas. Arrived exactly as informed, well packaged. Delicious!!!

Rated 5 out of 5 stars

I've always found the quality of meats ordered to be of great quality, ordering is easy and delivery's have always been as promised when ordering. Regular updates are given from placing thru receipt o... See more

Rated 5 out of 5 stars

Very pleased with the service from The Village Butchers, the meat has been excellent, nothing to complain about,I’ve really enjoyed it.

Rated 5 out of 5 stars

An excellent piece of meat. Tender, tasty and delivered exactly when expected. Will definitely use again

Rated 5 out of 5 stars

Excellent delivery and packaging but best of all great quality beef - provided a great family meal. Very tasty and so tender

Rated 1 out of 5 stars

After asking specifically in notes not to send fatty meat. This is what I got. I ordered 2 one was fine. The other blatantly not. I was told it’s normal for this type of meat. On the inside maybe. Not... See more

Rated 5 out of 5 stars

Yes, I've ordered a few bulk orders from the Village Butcher so far in 2026. Highly recommend as a source for all meats. Really high quality. My absolute go to with so much variety, I dont need to buy... See more

Rated 5 out of 5 stars

Delivery as described on Xmas eve, perfect timing. Good updates on delivery on the day. Top quality 3kg wrapped turkey - delicious!

Rated 5 out of 5 stars

Great service, arrived on time with delivery updates. Well packaged, great cooking instructions and a lovely turkey Thank you

Rated 5 out of 5 stars

Every order is well packed, delivered on time and contains excellent quality meats. The sausages are a favourite with everyone!

Rated 5 out of 5 stars

Great meat, fast delivery and it was perfect to make beef wellington I will definitely be using this company again

Rated 4 out of 5 stars

Most of the meat that I have ordered has been very good and great value. But in reference to my last order, the Sirloin Steaks were disappointing, uneven cuts, large amount of fat, reducing a 8 to 10... See more

Rated 1 out of 5 stars

Chicken breast was on the turn when delivered today… I know it was a “sale” price but didn’t expect chicken to be sent and received with no shelf life and rotting smell. Have tried their email for... See more

Rated 5 out of 5 stars

Fantastic tasty meat I will absolutely buy it again. The staff were helpful and delivered my meat on time after I ordered it incorrectly and I was very grateful.

Rated 5 out of 5 stars

1st class service and meat good value totally different class to supermarket over prices well done got my support

Rated 1 out of 5 stars

Ordered meat, too complex to explain but not taking any accountability for the confusion of the phone call I rcvd from a lady saying my slot was full so need to re order. Luckily my order that... See more

Rated 4 out of 5 stars

I normally buy my premium meat from a butcher in Central London. However, their prices have escalated. I was blown away by the brilliant New Year offers from The Village Butchers, and thought I’d gi... See more

Rated 5 out of 5 stars

Used a few times now. Xmas stock up and a general stock up. Few different steak cuts, plenty of chicken. All decent quality.

Rated 5 out of 5 stars

We got our Christmas ham from you this year. We were very happy with it. It was lovely and tender and succulent and cut very easy. We will definitely be getting our Christmas Ham from you again next y... See more

Rated 1 out of 5 stars

Very disappointing experience – not as advertised I ordered a 2.5–3.0kg leg of lamb at £47, expecting fresh meat as advertised on their website. What actually arrived was a frozen leg of lamb... See more

Rated 1 out of 5 stars

I ordered s selection of meats, the whole duck had a total of 347grammes of meat and looked like it had been run over, the 2kg rolled sirloin had no flavour and was bright red, the 2kg of lamb loin ch... See more

Rated 1 out of 5 stars

Don’t buy from here! After purchasing meat, pies and puddings in Nov 2025, I was astounded by their appalling customer service. I bought some lovely meat and a couple of suet puddings and... See more

Rated 1 out of 5 stars

I placed an order for our Christmas meat. 5 bone Ribeye roast £185, 2kg Sirloin £60 and large leg of lamb £50. All in just under £300 of meat. The rib roast was an absolute abomination....the ribs we... See more

Rated 5 out of 5 stars

I was kept informed at every stage of the order process , my order arrived on time and was top quality and I'll definitely be ordering again soon

Rated 5 out of 5 stars

Ease of ordering, great communication and delivery and to top it all the products are fantastic. Now my go to online butcher.

Rated 5 out of 5 stars

All the meat I have received from the Village Butchers has been perfect,very tasty and arrives perfectly packaged and never late, I would highly recommend

Rated 5 out of 5 stars

The meat from this company is very good quality. Their prices are attractive and their service is fast. What else do you need from a supplier?

Rated 5 out of 5 stars

Exceptional meat products at good value prices. Packaged well. Spot on delivery. Very pleased with everything I’ve tried so far.


Company details

  1. Butcher Shop
  2. Butcher Shop Deli
  3. Farm Shop
  4. Food Producer
  5. Meat Products Supplier
  6. Meat Wholesaler

Written by the company

The Village Butchers is a family run butchers based in Essex. We aim to give families nationwide the benefit of quality, reasonably priced meat, delivered the next day to their door – all by the click of a button. Our customer service team is on hand to give you advice and provide you with that in store butcher shop experience which you can lose when ordering on line.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Customer service not great

I ordered 8 chickens from them kept one out to use snd froze the rest, when we opened the chicken it was off and smelt really bad.
I complained to them and asked for refund, i gad sent pictures of chicken etc.
they responded snd said they would give me a credit!!! Problem is they charge you £8.95 delivery so i would still be paying for a replacement!
I asked them again for refund and they stated i would need to send the chicken back!!! It smelt terrible so packing it and shipping it back would have served no purpose!! Not helpful considering they send you emails stating they will 100% sort it out for you!!!
Not good. I now have a credit note that i won't be using as i have 7 other chickens in the freezer!! Not sure if they are off either yet..

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality product

Great quality product, delivered perfectly and good value for money. My only (very tiny) comment would be to spend some money improving the performance of the website.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

I've just received my first order

I've just received my first order. The service I received I can not honestly fault. The quality of the steaks. Lamb, baby back ribs, ect is Excellent. I have tried several online butchers. And for service, quality and delivery. The guys here are by far the best. Thank you. Will definitely be placing another order soon...

April 11, 2026
Unprompted review
Rated 4 out of 5 stars

Most of the meat that I have ordered…

Most of the meat that I have ordered has been very good and great value. But in reference to my last order, the Sirloin Steaks were disappointing, uneven cuts, large amount of fat, reducing a 8 to 10 Oz steak was reduced to a 6 Oz. I like a bit of fat and usually trim to my family's likes, but to be perfectly honest shoved them in the freezer and bought some from Aldi. A little bit cheaper but so much better. Sorry to say that I will not be buying the same product again.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Quality

Goods delivered in quality packaging.

So impressed with the quality of the meat. Far superior to supermarket meat.

Looking forward to the next delivery!

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great value

The meat we received from the village butcher has been good quality and was delicious well packaged and delivered within the time slot excellent service and good value for money

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Honest

Honest, first class meat, service, but above all, the taste, flavour, quality is (as an ex butcher) first class.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

First class service

All the purchases I have made with village butchers have been first class quality, exactly as described, and deliver exactly on time and extremely well priced. Thank you.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

The beef short rib I ordered was…

The beef short rib I ordered was excellent. I slow cooked it for 3 hours in chicken stock, beef stock and red wine with celery, onions and carrots. I then let them cool in the sauce and then the next day I reheated it and cooked it for another 2 hours. It was delicious. They were the largest short ribs I’d ever seen, great value, I would highly recommend them.

March 7, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look