Well it seems that the way to get their attention in this company is by writing negative reviews. After my first review they did reply to me asking for more details, which I gave, and now they disappe... See more
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I ordered the congratulations greeting card on 24th Dec 24 and did not receive it until the 9th of Jan. More than 2 weeks later. I understand that post office was closed on some days over the christ... See more
Company replied
Immediately after i ordered, it only took a couple hours for a confirmation respond back and that my order was being worked on. It only took 4/5days for my order to arrive in a beautiful package. the... See more
Communication through process wasn't great. Personalised machine was broken but was not notified and had to chase for 3 weeks to get an update. The book is nice however the resolution of pictures i... See more
Company details
Written by the company
The Visual Book is a luxury memory preservation company that specialises in creating interactive and immersive ways to capture and preserve special moments and memories. Our products feature audio and video content and come in elegant packaging
Contact info
86-90 Paul Street, EC2A 4NE, London, United Kingdom
- info@thevisualbook.com
- thevisualbook.com
2.5
Poor
23 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Fast delivery before Christmas, my partner was happy, I will post on Instagram @bambiib.700
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Gave it to my sister and brother-in-law is a wedding gift, and they loved it!
October 14, 2022
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