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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting they are superior to those found elsewhere and offer excellent value. Many people highlight the efficient and prompt delivery service, with orders arriving quickly and well-packaged. The overall service experience is frequently described as excellent, from easy ordering processes to helpful communication. However, some customers experienced minor issues such as slight damage to a panel upon arrival, or discrepancies in board thickness and warping in a small number of items. A few other people also felt that the beige color appeared more grey, and one instance mentioned packaging not fully protecting items left outside during delivery.

What people talk about most

Product

People report positive experiences with product quality. Many consumers praise the high quality and... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the high quality of the... See more

Delivery service

Reviewers express high satisfaction with the delivery service. Customers frequently praise the speed and... See more

Order

Consumers find the ordering process to be a positive experience. Many reviewers highlight the quick and easy... See more

Service

Customers had positive experiences with service. Many reviewers highlighted the excellent service, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service and extremely prompt delivery of excellent accoustic panels. I needed 3m lengths which this company has and all three sides of the slat are covered unlike other companies who only co... See more

Rated 5 out of 5 stars

Arrived quickly, delivery was very helpful. However as I wasn’t in they left outside which was helpful however it wasn’t covered in packaging in Jan which is not ideal. Trimming was relatively easy ho... See more

Rated 5 out of 5 stars

The Wall Exchange's Acoustic Natural Oak Slatwall Panels were great feature to allow us to set the double bed against two walls. I purchased 0.9 panels and trim. These panels worked great as a headb... See more

Rated 5 out of 5 stars

Visited the hull office / showroom last Tuesday , great friendly service, shown options available and could see the difference in quality from other suppliers I had seen , ordered what I needed and... See more


Company details

  1. Decoration and Interior Design Store

Written by the company

Transform your interior with The Wall Exchange - passionate about bringing affordable, stylish wall panels to homes and businesses across the UK. Whether you're looking to refresh your living room, create an impressionable office entrance, or add warmth to a retail space, we have the perfect product solution.


Contact info

4.8

Excellent

TrustScore 5 out of 5

93 reviews

5-star
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Rated 5 out of 5 stars

Walnut waterproof

The waterproof all-walnut panel procured for our kitchen boasts a sleek and impressive finish. It exhibits remarkable quality and proved to be effortlessly installed. The Wall Exchange website offers a convenient platform to acquire all essential accessories, complemented by its user-friendly interface. The exemplary customer service, notably the assistance provided by Conner throughout the ordering process, merits special acknowledgment. Thank you.

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

3 sided veneer sets them apart

I am extremely pleased with the natural oak panels I purchased from The Wall Exchange. We chose the black felt option to use on the main wall behind our TV. The three-sided veneer sets these panels miles ahead of their competitors, giving them an incredibly beautiful finish. Additionally, the customer service provided by The Wall Exchange is exceptional. They were quick, efficient, and paid great attention to detail about their products. I wouldn't hesitate to use their services again. Thank you, The Wall Exchange!

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

PERFECT from me!

Perfect from me! Very happy with my experience and their support team were brill! More large orders to come from us. Cant fault these guys.

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

I’m thrilled with the work undertaken…

I’m thrilled with the work undertaken in fitting my wall panels. The attention to detail was nothing short of exceptional and the quality of workmanship unsurpassed by any contractor I have used previously. I recommend this company without hesitation.

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous product

Fabulous company - customer service were really helpful in getting back on questions I had!

Love the Reeded panels I bought for my bedroom, exactly the look I was going for!

September 12, 2024
Unprompted review
Rated 1 out of 5 stars

DONT BUY THESE TIMBER WALL PANELS

I ordered 12 timber wall panels from this company, panels where delivered within two days. The boxes the panels arrived in where damp bordering on wet.

When i opened the boxes i found 6 of the panels damaged, 4 of which i could cut off as the panels where too long, the other 2 where snapped completely around 4 inches up from the bottom.

On four other panels the last timber was 5mm lower than the rest of the panel which i have had to remove and reattach in the correct position. Another 2 panel had timbers that had not been stapled correctly and where coming off the panel( i stapled these back on)

The two panels which where snapped,where supposed to be delivered the following friday, i waited in all day and nothing arrived, no contact from the company telling me why, which meant my joiner who was fitting them will have to return for a second day costing me another £150.

After contacting the company about the failed delivered, i was promised it would be looked into and a new delivery date will be given. I HAVE NOT HEARD ANYTHING BACK SINCE

ORDER NUMBER:100566

October 1, 2024
Unprompted review
The Wall Exchange logo

Reply from The Wall Exchange

Hi Jay, I’m sorry to hear you are not happy with your experience, I’m not sure if there is an issue with your emails as our support team has reached out a few time explaining the delay with the delivery company. Regarding your other complaint this is new information to us as you have not mentioned this previously please email our support@thewallexchange.co.uk with the defect panels and we can arrange a refund or replacement for you

Rated 5 out of 5 stars

I have used this company for Slatwall…

I have used this company for Slatwall in my room and bedroom - it elevates the whole room and brings that much needed finishing touch to the walls. Super easy to install, excellent quality compared to others. I have also ordered and installed the Wall Panelling, again easy to install, excellent service and looks fab. Highly recommend this company, shout out to George.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

I am over the moon with the wall exchange…

I am over the moon with the wonderful service I have received from the wall exchange. They have gone above and beyond to meet my requirements and deliver amazing quality products! There are so many gorgeous products to choose from to suit everyone’s style - couldn’t recommend the wall company more. So happy with my order!!😍

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

5* quality products

5* quality products, I researched for a long time for quality wood panels that were reasonably priced! I am absolutely over the moon with my panel wall!
Customer service is also second to none, fast responses and so friendly and helpful. Would definitely recommend!

June 15, 2024
Unprompted review
Rated 5 out of 5 stars

Super fast delivery of all the…

Super fast delivery of all the materials we ordered. Also the quality of the waterproof slat wall panels is amazing! We can’t wait to get our project finished. Staff are super friendly and very helpful too

June 13, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect in every way!

Nothing but very very high regard for this company. They provided my business with wall panels for a restaurant we where renovating. Everything from initial enquiry down to point of sale was on point. Fantastic, efficient communication, professional, friendly & everything was done in a timely manner.

The panels themselves are extremely high quality and was easy to install and looks out of this world. I have one very happy customer. So happy with them, I bought some more for my own lounge. If you are looking for wall panels, look no further. Very highly recommended and definitely be back again. Thanks guys!

June 11, 2024
Unprompted review

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