The Wheel Specialist Reviews 

21,065
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the professionalism and helpfulness of the staff. Many people noted the team's knowledge and friendly approach, making the entire process smooth and reassuring. The quality of the refurbishment is frequently described as outstanding, with wheels often returned looking brand new, significantly enhancing the vehicle's appearance. However, some customers noted product quality issues after refurbishment, such as lacquer failure, mismatched paint, or wheels remaining buckled. A few others reported their vehicles sustained damage during service, like dents on doors or sills. Additionally, some reviewers mentioned the company refused responsibility for improper repairs or flat tyres, citing a lack of guarantees.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many customers consistently praising the excellent and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Product

Consumers find the product quality to be ambiguous, with many expressing delight at the finished result,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight and satisfaction with the... See more

Price

People report ambiguous experiences with price, with many customers praising the reasonable and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got my rusty mokka alloys refurbished Craig and his team made a fantastic job at a good price. I had looked about for a while at places to get them done and am glad i picked this one would definitely... See more

Company replied

Rated 5 out of 5 stars

Outstanding service! Knowledgeable personable, professional and friendly when I dropped my wheel off! Ended up having the work completed within 24 hours and got a call back then next day to collect wh... See more

Company replied

Rated 5 out of 5 stars

I eventually took the plunge and decided to refurb the tired looking diamond cut wheels on my BMW X5. What a difference. The experience was very easy from start to finish and took two days to com... See more

Company replied

Rated 5 out of 5 stars

The whole experience from visiting and speaking with Scott who advised me on choice of finish to my wheels and helping me to pick new tyres to collecting my car the next day was quite fantastic. The r... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Car Repair and Maintenance
  3. Vehicle Inspection

Written by the company

Alloy Wheel Refurbishment, Customisation & Diamond Cutting.


Contact info

4.8

Excellent

TrustScore 5 out of 5

21K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(21,065)

173 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional and friendly

Very professional and friendly. I had both my rear wheels done and they came out as new. They were spot on asking us to drop off and pick up timings and the car was ready to be driven off in time. Would recommend them to anyone without any hesitation.

September 12, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Wheels specialist

I was pleased that my damaged wheels was fixed. The wheels paint is nice.
The staff are very professional & friendly.
I brought my car on the 3rd & I was told it will be ready at 4 pm the following day. At 3 pm somebody phoned me that my car is ready for collection.
Whatever price they gave me before the work commenced & it's the same price when it was finished.
Highly recommend wheel specialist, Swansea. That was my 2nd time to bring my wheels to be fixed & re painted.

September 4, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Good finish on MX5 2.0 Sport silver multi spokes

Good finish on MX5 2.0 Sport silver alloy wheels refurbishment.
All done in a day.
Handy location for city centre.
They did the same wheels 10 years or so ago.

There are cheaper alternatives further afield but nothing significantly cheaper that i could find locally to make me consider going elsewhere.

October 9, 2024
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Dropped my car off back next day…

Dropped my car off back next day Wheel's look like new superb
Excellent service very friendly staff
Well looked after great price
You won’t find anywhere better than the Wheel Specialist in Garforth near Leeds.

September 10, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Extremely happy with the service!

Extremely happy with the service, excellent advice, transparent and competitive pricing and most of all the excellent refurb of 4x badly corroded wheels. Would definitely recommend

September 10, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

First class job

First class job. I had badly damaged my diamond cut wheel and tyre. Picked it up today and you would never know it had been damaged. Online booking service was excellent and they matched the tyre to the rest of the car.

September 12, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Friendly Professional Helpful

September 12, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

The wheel specialist were absolutely…

The wheel specialist were absolutely fantastic the service and advice was spot on what a fantastic job they done on my wheels they look brand new the staff and receptionist were very friendly and if you need your wheels done this is the only for looking after me place to go Thanks so much Derek

September 9, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Fantastic service

Fantastic service. My wheels on my 18 plate Mini had started to crack like old China plates and were starting to flake. Booked in for a strip and powdercoat and what a job they did, fantastic, lush black powdercoat finish. Thank you guys 😊

September 9, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

FOURTH TIME NOW IVE USED THESE GUYS

FOURTH TIME NOW IVE USED THESE GUYS, THEY REFURBED ALL 4 WHEELS ON MY VAUXHALL COMBO LIFE ABOUT 7 MONTHS AGO FROM THE CRAPPY FACTORY FINISH TO A STUNNING SMOOTH GLOSS SILVER FINISH.
ONE OF THE WHEEL UNFORTUNALTEY GOT DAMAGED WHEN A TYRE WAS BEING CHANGED AT A LOCAL DEPOT, I RANG RIBBLE VALLEY, SENT THEM PICS AND THE END RESULT, THEY HAVE SORTED IT OUT PERFECTLY FOR ME, COULD NOT BE HAPPIER, THANKYOU SO MUCH FOR AN EXCELLENT PROFESSIONAL JOB....AGAIN

September 3, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Competitive pricing and brilliant service!

Took my damaged alloy wheel along to Newcastle branch which needed diamond cutting etc and I am totally delighted with the result. It truly looks brand new and I couldn't have asked for or expected any better. The staff were so helpful and knowledgeable and in particular Shane who was totally professional at all times. Competitive pricing and brilliant service!

August 29, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Came in with a cracked alloy

Came in with a cracked alloy, booked in for it to be welded and refurb the alloys from black to silver, all done on one day once booked, very polite staff and the whole process went very smoothly! Thanks for all your help

August 26, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Really professional outfit

Really professional outfit, did a great job, kept their promises on timings, friction free and competitive pricing. Nice team. Recommend.

August 26, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Friendly efficient professional service

August 22, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

ABSOLUTELY BRILLIANT

ABSOLUTELY BRILLIANT, FIRST CLASS TOTAL WHEEL REFURBISHMENT!
The wheels on my Mercedes ML 350 were looking a bit tatty and a bit on online research came up with The Wheel Specialist in Nottingham. What a find! The wheels look factory-fresh after a complete strip and respray, and new tyres were fitted all-round, too. Fantastic workmanship, a great price and an absolute pleasure to deal with. Cannot recommend them highly enough.

February 3, 2025
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 1 out of 5 stars

Will not use again…

Put 1 alloy in for a diamond cut refurb, first time they had damaged the wheel on tyre machine putting the tyre back on with a 3 inch long scratch. Left it it to be done again, bearing in mind I have now lost a cut on that alloy. Went back to pick it up the next day and there was a black mark on the diamond cut edge, in exactly the same place as where it had been damaged, where apparently black stuff had come out of the lacquer gun, that I'm assuming only ever has lacquer in it.?? The technician who damaged my wheel initially replied I didn't do it on purpose and had to be pushed to apologise, couldn't have cared less I had to take another day to mess around with it. Found my centre cap from my wheel stored under the trolley jack🤮. If you care about your car being looked after don't take it here. Jodie the person from front of house couldn't have been more apologetic and offered me the wheel free of charge and 3 others free and also some care products which was as much as she could do but I'm afraid I've lost all confidence in the place. The attitude of the technician just really destroyed any trust I had in them taking care or my car. Edited this review as the response to email head office is a trustpilot auto response. Emailed head office about poor service, herd nothing.

August 13, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Matt,

We’re very sorry to read your feedback and to hear about the problems you experienced. This is not the standard of workmanship or service we expect, and we completely understand your frustration. While we’re glad Jodie was able to offer goodwill to try and make things right, it’s clear that the technician’s attitude left you feeling let down, and for that we sincerely apologise.

We’d like to look into this further with you so we can review what happened in detail and prevent a repeat. Please could you email us at twshead@thewheelspecialist.co.uk
with your details so that our head office team can investigate?

Thank you for bringing this to our attention.

Best regards,
The Wheel Specialist Head Office

Rated 5 out of 5 stars

I Had my vw caddy wheels diamond cut…

I Had my vw caddy wheels diamond cut just over 12 months ago i noticed that they were starting to blemish I was asked to bring the van on for them to have a look at after inspection they said they would do them again if I just paid for 1 which i agreed with so the van was booked in the wheels re done and they are back to being brand new again excellent service and good customer service 😁

August 13, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Excellent!

Second time using the Wheel Specialist. Not only an excellent repair, I would like to thank Leola for the excellent communication and changing the amount of wheels to repair very quickly. The main dealerships could learn a lot!

August 21, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Great job done on a set of Abarth…

Great job done on a set of Abarth wheels , very friendly and helpful staff , listened to what I wanted and got the perfect finish of a gold shimmer over black , would highly recommend

August 19, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Brilliant job on my rims

Brilliant job on my rims , like new again, very quick turnaround, totally recommend

August 19, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

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