The White Van Company Ltd Reviews 

72
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

David pulled a team together at short notice after the people we booked let us down one hour before our move! Alan and Jason were polite and friendly. They worked like Trojans on a baking hot day. We... See more

Rated 1 out of 5 stars

Awful service. They changed the moving time the day before and again on the same day, showing no professionalism. Despite me providing a full list of items, they underquoted and then charged over 50%... See more

Company replied

Rated 5 out of 5 stars

What a company! so efficient, careful and speedy. entire removal was complete within 24hrs of first contacting them. I have used other companies before but will only use this company moving forw... See more

Rated 5 out of 5 stars

David and his team are absolutely fantastic they are reliable and very professional. They have moved us three times and I can honestly say I wouldn’t use anyone else. A top company and we would recom... See more

Company details

  1. Moving and Storage Service
  2. House Clearance Service
  3. Moving Company

Written by the company

We move people's perceptions. Down the road or across the world — we are here to make your next step as easy and stress-free as possible. The White Van Company ltd are specialists in removals and will make your big day as stress-free and easy as we can.


Contact info

4.2

Great

TrustScore 4 out of 5

72 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(72)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service *****

Very happy with service, David arrived on time, prepared with the equipment that was needed, in a blink of an eye we were on the road, knowledgeable and professional, thank you!

October 1, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! David is very reliable and trustworthy! Moved us from Norfolk to Surrey! Very happy customer!

September 30, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service for my move from Lowestoft to Stoke. Super friendly and helped ease a lot of my stress on the day too. David is really reasonably priced and very good at what he does, I would highly recommend The White Van Company. Thanks again!

August 20, 2022
Unprompted review
Rated 5 out of 5 stars

Fast

Fast, friendly and brilliant customer service. Highly recommended and wont be using anyone else in fiture apart from dave and his team. Highly recommended for affordable and professional service

August 17, 2022
Unprompted review
Rated 4 out of 5 stars

Recommended for choosing this service

I have used this moving van for relocation from Norwich to Scotland . Apart from chasing up for the time for coming , the service is great and enjoyed throughout the travelling . The price is also quite reasonable compared with other moving van service . The owner and staff are friendly as well as professional . My items are as good as I packed .

August 16, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended company

A very fair priced company.
The staff are extremely polite, helpful and trustworthy. They would certainly go the extra mile to help you sort things out that you need help with.
I would highly recommend them to anybody i know that is moving or needs help with rubbish clearance in the future, and to all that read this review

June 4, 2022
Unprompted review
Rated 5 out of 5 stars

Professional, efficient and friendly service …

I certainly don’t recognise the negative comments made in one or two of the other review. Our experience was totally different. It was a positive and efficient service experience. I have been helping my 91 year old neighbour relocate and move from Norwich to Derbyshire to live with her disabled daughter. Dave came and quoted us a very fair price for the 175 mile journey so we accepted the quote and paid him the £50 deposit and after a hiccup with the wrong email address I duly received a receipt. On the day of the move Dave and his mate arrived as agreed and loaded the van very quickly and were soon on their way. On arriving at the other end they went over and above to help the wheel chair bound daughter to organise the unloading. So my conclusion is that we all found them to be Friendly and courteous and with a professional “can do” attitude to do business with and we would certainly use them again and recommend them to others.

April 19, 2022
Unprompted review
Rated 1 out of 5 stars

You need to beware of this company

You need to beware of this company. They took my deposit and then served up radio silence. No receipt for the deposit and they never ever spoke again. The phones did not even connect (when you try to call them, you get a 'this call cannot be connected' message). Needless to say they did not rock up on the day of the move. Thank god for Jarretts (the company I called to replace the services that this one ripped me off of)
**update, I’ve asked for the refund that they said the’d give in their response. I’ll update again if I actually receive it.
**update - as of Oct 13, 2021 they have not answered the email nor issued a refund. So we can be sure that this company is a total scam and their response is meaningless. I would stress that anyone beware of dealing with this company.

September 9, 2021
Unprompted review
The White Van Company Ltd logo

Reply from The White Van Company Ltd

At The White Van Company we ensure to uphold the highest quality of service. We are very sorry this has happened and are more than happy to refund any deposit paid, please get in touch with us - 0800 211 8678 - contact@thewhitevan.co.uk

Rated 5 out of 5 stars

Absolutely brilliant removal…

Absolutely brilliant removal company,they went above and beyond to make sure everything was moved ,packed and put exactly where you wanted it,took care of your items ,very kind, polite lovely genuine guys,have already recommended them to all my family and friends, thanks guys for a smooth move😊will 100% use you again if ever move.

May 10, 2021
Unprompted review
Rated 5 out of 5 stars

What a fantastic company

What a company! so efficient, careful and speedy.
entire removal was complete within 24hrs of first contacting them.
I have used other companies before but will only use this company moving forward.
Dave and his assistant were very friendly and nothing was too much trouble.
Spreading the word.
Fantastic job guys!
Thank you so very much for such great service.

April 15, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Friendly, knowledgeable and kind staff! Went above and beyond. Would highly recommend and use again! Thank you so much!

April 12, 2021
Unprompted review
Rated 5 out of 5 stars

Professional movers

Our move was very last minute and The White Van Company stepped in. David and his team were professional and personable, very polite and great with our kids. They worked hard throughout the day and ensured a stress free day for us.

April 1, 2021
Unprompted review

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