The Wise Miser Reviews 

813
TrustScore 3.5 out of 5

3.5

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Rated 3 out of 5 stars

Have only made booking so far. Quite helpful, but price kept going up & varying from original price seen on website. Not a lot of information given & when queried told that it would be on our tra... See more

Company replied

Rated 5 out of 5 stars

This is second time I m using the wise miser for trip booking i love the services and the most important thing I like is the payment option I booked 2 month before journey n paid in instalment so it... See more

Company replied

Rated 3 out of 5 stars

The bargain price he said he was giving was the same as British Airways. The price was 60 pence cheaper than British Airways, so its better to look at the airline's page before using discount websites... See more

Company replied

Rated 5 out of 5 stars

Pleasantly surprised having read mixed reviews. The sales assistant was extremely thorough - checked all options and found us a very competetive price with a good airline - sent us an email to confirm... See more

Company replied

Company details

  1. Travel & Vacation

Information provided by various external sources

The Wise Miser was established back in 2007 and since then we have grown from a specialist flight only to a full service online travel agency dedicated to finding the best deals for our customers. We work hard to refine our online search tools to make it easy for you to research prices and we have a dedicated team of professionals who are there to answer your questions and assist you in booking your travel arrangements. All arrangements are covered by ATOL 3448 giving you financial peace of mind.


Contact info

3.5

Average

TrustScore 3.5 out of 5

813 reviews

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3.5

All reviews

(813)

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Rated 4 out of 5 stars

booking tickets

its not differents to much in tickets prices.

October 28, 2017
Unprompted review
The Wise Miser logo

Reply from The Wise Miser

Dear Mansukh

Thank you for your review.


We hope you have a fabulous trip.

Kind regards


Anita Hoxha
Customer services team

Rated 4 out of 5 stars

Very good service

Very good service. The agent was very patient although it was evident that he was unwell (fever / cold)

October 24, 2017
Unprompted review
The Wise Miser logo

Reply from The Wise Miser

Dear Carole

Thank you for your review.

We hope you have a lovely trip.

Kind regards


Anita Hoxha
Customer services team

Rated 5 out of 5 stars

I couldn't fault the service

I couldn't fault the service. Easy, clear and I got the deal I wanted .

October 24, 2017
Unprompted review
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Reply from The Wise Miser

Dear Gareth

Thank you for your review, we are so pleased that you received the deal that you wanted.

Wishing you a fabulous trip.

Kind regards


Anita Hoxha
Customer services team

Rated 5 out of 5 stars

Excellent service will use again

Excellent service, will use again .

October 23, 2017
Unprompted review
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Reply from The Wise Miser

Dear Kanwal

Thank you for your lovely review.

We look forward to seeing you again.


Kind regards

Anita Hoxha
Customer services team

Rated 4 out of 5 stars

Very efficient and friendly

Very efficient and friendly. Got the right deal for me.The whole process took less than 45 mins and that included checking that my ESTA was still valid. Impressive service .

October 22, 2017
Unprompted review
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Reply from The Wise Miser

Dear Jacqueline

Thank you for your review, we are so pleased that you got the deal you wanted.

We hope you have a fabulous trip.


Kind regards

Anita Hoxha
Customer services team

Rated 5 out of 5 stars

Very good and helpful

October 20, 2017
Unprompted review
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Reply from The Wise Miser

Dear John

Thank you for your positive comments.

We appreciate the time you have taken to share your thoughts with us.


Kind regards

Anita Hoxha
Customer services team

Rated 4 out of 5 stars

Even though there were some few issues …

Even though there were some few issues to encounter, I was pleased with the humility and polite way the lady dealt with me. She would go the extra mile to ensure my needs were met. I would gladly recommend The Wise Miser as a reputable agency to deal with. Thanks again.

October 19, 2017
Unprompted review
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Reply from The Wise Miser

Dear Ben

Thank you for your review, we are very pleased you were happy with our service, and it is certainly the case that our team try very hard to ensure that everything is perfect for our customers.

Have a lovely trip.


Kind regards

Anita Hoxha
Customer services team

Rated 5 out of 5 stars

Very helpful and courteous service

Very helpful and courteous service. Best price I could find for the dates and times I wanted to travel. Would highly recommend.

October 18, 2017
Unprompted review
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Reply from The Wise Miser

Dear Janet

Thank you for your lovely positive review, and your recommendation.

Hoping you have a fabulous trip.


Kind regards

Anita Hoxha
Customer services team

Rated 5 out of 5 stars

Mahi the sales agent was great

Mahi the sales agent was great. Helped to secure the best price with the shortest stopover.

October 16, 2017
Unprompted review
The Wise Miser logo

Reply from The Wise Miser

Dear Anush

Thank you for your review. We are pleased you got a good flight with the shortest stopover available .

Wishing you a lovely trip.

Kind regards

Anita Hoxha
Customer care team

Rated 5 out of 5 stars

Hi there Impressed and professional

Hi there , got a price which was very good and the agent said they would phone me back before 10pm to verify if I was taking the deal. After 10pm and still no call on the Friday night so phoned them in the morning and was told he stared at 14h00. Phoned at 16h00 and was told that he was off sick but would be in on Sunday. The airline had my reservation so all would be in order although I had not paid for the flight yet. On Sunday he phoned me back just after 14h00 and after a lot of nagging and persuasion got the price down to £539.69 which I was at last happy with, due to the prices having gone up since the airline cancelled my reservation due to no payment. All in all Abhi was very professional and bent backwards to try and accommodate a person. Very impressed that is why the 5 stars!!

October 15, 2017
Unprompted review
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Reply from The Wise Miser

Dear Norman

Thank you for your lovely review. We are pleased that you received a thorough service from Abhi and that you got the deal you were looking for.

We hope you have a fabulous trip.

Kind regards

Anita Hoxha
Customer care team

Rated 2 out of 5 stars

So...

So.... we had a car crash on way to airport for our holiday to Thailand, 12/10/2017.
Myself and four kids, understandably extremely shaken and in a lot of pain, it completely slipped my mind to inform the airline that we would have to cancel our flight.
I phoned WiseMiser one we'd been checked out by hospital and eventually got through to Sharon, our booking agent, who said she would return my call within the hour.
On receiving her call I was informed that it would be a further £489pp as we hadn't cancelled, yes, I did explain the circumstances, but the airline had put it down to a no show and subsequently cancelled return flights also.
I protested this action to no avail and was informed at this stage that I would perhaps receive a £50/£60 refund pp. I stated that I'd prefer to delay the holiday and were willing to fly from any airport.
Sharon said she would call me back within the hour.
I called her again on the Saturday 14/10/2017 as I'd had no contact with her, no reply, left message on answer service.
I called her back once more on the Saturday a little later, she said she'd call me back within the hour.... I'm still waiting Sunday 15/10/2017 16.47pm.
Not a happy traveller.

October 15, 2017
Unprompted review
The Wise Miser logo

Reply from The Wise Miser

Dear Kathleen

Thank you for your very detailed review. We sorry to hear of events which lead to your missing your flight for your holiday to Thailand. Regarding the other issues, we would be grateful if you could contact us on cs@thewisemiser.co.uk with your booking reference in order that we can liaise with you directly.

Accordingly we look forward to hearing from you.

Kind regards

Anita Hoxha
Customer care team

Rated 5 out of 5 stars

Great service

Great service. Great guy abhi.

October 15, 2017
Unprompted review
The Wise Miser logo

Reply from The Wise Miser

Dear Khalid

Thank you for your review.


We hope you have a great trip.

Kind regards

Anita Hoxha
Customer care team

Rated 5 out of 5 stars

Got the best advice from the agent and …

Got the best advice from the agent and Andy was very helpful and understanding. Very happy with they service will purchase from company in the near future.

October 13, 2017
Unprompted review
The Wise Miser logo

Reply from The Wise Miser

Dear Michelle

Thank you for your lovely review.

We hope you have a fabulous forthcoming holiday.

Kind regards

Anita Hoxha
Customer care team

Rated 5 out of 5 stars

Awesome Service

Awesome Service, Good price for my last minute trip and Great patience.....Im happy I choose wisely. It removed all doubt. Special thanks to Andy who assisted me with my purchase.

October 13, 2017
Unprompted review
The Wise Miser logo

Reply from The Wise Miser

Dear Margaret

Thank you for your fabulous review.

We hope you have a lovely trip.

Kind regards

Anita Hoxha
Customer care team

Rated 5 out of 5 stars

For my first contact with this agency …

For my first contact with this agency my business was dealt promptly and efficiency and the agent was polite and communicate well

October 12, 2017
Unprompted review
The Wise Miser logo

Reply from The Wise Miser

Dear Roger

Thank you for your review.

We hope you have a lovely trip.

Kind regards

Anita Hoxha
Customer care team

Rated 5 out of 5 stars

Very helpful and polite service

Very helpful and polite service - and an excellent deal!

October 12, 2017
Unprompted review
The Wise Miser logo

Reply from The Wise Miser

Dear Emma

Thank you for your review. We are pleased you got a great deal, as that is one of our primary aims.

We hope you have a fabulous trip.

Kind regards

Anita Hoxha
Customer care team

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