Wright Brothers Reviews 

1,654
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I purchased a Lobster and some Scallops for a birthday present for my dad. On ordering I realised I had put the incorrect address in for delivery. I contacted them and they quickly amended my order wi... See more

Company replied

Rated 5 out of 5 stars

Absolutely beautiful quality fish & seafood! I've been a repeat customer for around 5+ years now. VAR Salmon is always a firm favourite! Only thing is I wish the delivery was quicker but we do live in... See more

Company replied

Rated 5 out of 5 stars

For my Ruby Wedding celebration on Sunday 12 July 2026 we invited extended family to a buffet. Not being a fish lover, I still wanted to offer a dressed side of salmon to guests. I had planned to or... See more

Company replied

Rated 5 out of 5 stars

Stunning birthday meal at @ Brothers Steak& Seafood. Menu was amazing with a great choice of meat, seafood and vegetarian. We chose from the set menu which had a great choice and amazing value. Lovely... See more

Company details

  1. Fish Store
  2. also in
  3. Fresh Food Market
  4. Frozen Food Store
  5. Grocery Delivery Service
  6. Meat Products Supplier
  7. Seafood Market

Written by the company

At The Wright Brothers, we’re passionate about delivering the finest, freshest seafood straight to your door. Whether you're a seasoned chef, curious home cook or just love seafood, our expertly sourced shellfish, oysters, and fish make every meal unforgettable. We work closely with trusted fisheries and producers to ensure the highest standards. With next day delivery, premium packaging, and easy-to-follow prep tips, we make enjoying restaurant-quality seafood at home effortless. Join thousands of happy customers who trust Wright Brothers for exceptional seafood, outstanding service, and a taste of the coast—delivered with care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(1,654)

23 reviews in the last 12 months

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Rated 1 out of 5 stars

dont order their chef at home

exceptionally unhelpful & aggressively rude customer services. ordered from their chef at home order number 81571. courier emailed to say that they would take a photo of the box in the open door way. courier dumped boxes in full sun on a hot day, despite being labelled 'leave in a safe place' did not knock and did not phone. food all ruined. no apology just told that the courier they use doesn't knock, DESPITE THE COURIER EMAILING TO SAY THAT THEY WOULD LEAVE IT IN AN OPEN DOORWAY. best avoided as others have had this experience judging from the reviews,. was very disappointed as have eaten very well in their excellent restaurants

August 17, 2024
Unprompted review
Wright Brothers logo

Reply from Wright Brothers

Dear Victor,
We are sorry you were not happy with our delivery service.
Both orders were despatched on Friday 16th August for delivery on Saturday 17th August as requested.
There were no delivery instructions on either order and no mobile number provided, only a landline. The way couriers deliver has changed over the years will very rarely wait for you to answer the door.(As we mention in our delivery T and C's)
Both orders, 3 boxes were delivered at 15.05 pm and left outside the front door.
A text message is automatically sent when a parcel is delivered, as no mobile numbers were given, email notifications were sent at 9.00am on Saturday with a delivery time slot and then again once the delivery was completed.
The emails provided received these.
We have since been told it was a surprise so no one would have been aware this was arriving at the property.
We have fulfilled 2 orders and delivered them within the specified slot on the day requested and to the correct address and notifications sent to both emails provided (no mobile numbers).
We send hundreds of parcels a week with a 99.5% on time delivery success rate. Any customers with specific delivery instructions usually add this to their delivery notes or on the DPD app, as this wasn’t done, the driver delivered to the front door. As mentioned above, we have since been told this was a surprise so no one would have been aware this was arriving at the property.
We are sorry you were not happy with our delivery service.

Rated 5 out of 5 stars

Best smoked salmon I’ve ever had.

I ordered a side of ready sliced smoked salmon which is absolutely delicious, just the right amount of smokiness and very soft and tender. Hard to stop eating it to be honest. I’ll order another one for Christmas, even though I’ll be out for lunch. Always handy to have in the freezer, and it defrosts very quickly.

July 27, 2024
Rated 4 out of 5 stars

Seafood selection

Ordered a selection of seafood: ( lobsters, oysters, crevettes, crab claws, crab and prawns) for a dinner party. All the fish was good quality the only disappointing item was the crab claws as they were tasteless and watery.

July 27, 2024
Rated 5 out of 5 stars

Excellent food and service

Excellent food and service. We greatly appreciated Antonio’s hospitality as well as his great charisma. He was very attentive and professional. We will be backb

June 22, 2024
Unprompted review
Rated 1 out of 5 stars

Hugely disappointing- cancelled dinner

Over 4 weeks ago received an invitation to reserve a table at Wright Bros restaurant in South Kensington for their special ‘Cracking Crab’ multi crab dish dinner priced at £60 a head. I invited a friend who loves Crab dishes and who is dealing with impaired sight and deserves a treat. We made transport arrangements to get to South Kensington. Reassuringly we received ‘You are all set to go for Cracking Crab message 4 weeks ago and then later again we were asked by Seven Rooms handling the reservation for Wright Bros to confirm our attendance and they reminded me that any changes to the reservation have to be made more than 24 hrs before the booking or face a penalty of £25 per person. I confirmed our reservation. Imagine my disappointment to receive a phone call today from the restaurant manager less than 7 hrs from the meal , saying that there was no ‘crackin Crab’ special meal and that this had been a mistake by the Wright Bros marketing team. I’m hugely disappointed and have had to reach my friend and undo the travel plans we had made to meet up. I’d like to understand how this mistake could have been made.

June 4, 2024
Unprompted review
Rated 2 out of 5 stars

poor - really poor

Started using this company in 2020. However they have just had the last order from me - the quality has steadily gone down hill and the recent delivery was really awful. Taramasalata that was like soup, smoked haddock from the skinniest fish I have ever encountered and the prawns were more ice than prawn. The fish portion sizes were mean as well and since the restaurants reopened the scallop sizes have reduced considerably. TBH it was probably the kick I needed to start buying locally. Don't waste your money here - I have for too long now.

May 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Quality and Good Service

Wright Brothers is our go-to shop for seafood for its wide range of offerings. Products arrive well-packaged and quality is excellent. Customer service is very responsive and helpful. Very good experience overall.

April 26, 2024
Rated 5 out of 5 stars

Friday Night Oysters

Deliveries on time
Products (Doz Oysters / Crab Claws / Oyster Stout / Muscadet) all excellent

Split servings into 6 with Red wine & Shallots and 6 Rockefeller (1st time cooked eaten them)
easy to follow 'How To' videos from WB

April 26, 2024

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