I had some lingering heel pain even after using corrective insoles that had helped my plantar fasciitis, but hadn’t totally eliminated some heel pain. After about a week of wearing yours, I was basica... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
These inserts helped correct an issue that developed over the past few years, after foot surgery. I felt the difference by muscle soreness in my shins and calf area. I was OK with this due to the info... See more
Xstance was very good about refunding me , when I accidentally had 2 orders. When I received product , immediately but them in my sneakers and wore them , what a difference !!!! My feet didn’t hurt... See more
Customer service made it very easy to return my insoles and have them credited back to my account. My husband seems to be doing well with his. I subsequently found out I have a torn gluteus maximus mu... See more
Company details
Written by the company
XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.
Contact info
844 S 800 W, 84062, Pleasant Grove, United States
- (800) 906-7255
- support@thexstance.com
- thexstance.com
4.6
Excellent
765 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Return procedure was easy but expensive…
Return procedure was easy but expensive vis UPS. Waiting for my return to be processed.
October 20, 2025
Unprompted review
Amazing
For only wearing the insoles for 3 days. My foot problem feels so much better. I can walk faster and can get out of a car better and standing up better
November 20, 2025
Unprompted review
Your delivery service needs to be…
Your delivery service needs to be replaced. Uni is absolutely terrible. They employ people who do not know how to find obvious delivery locations.
November 25, 2025
Unprompted review
Reply from XSTANCE
Hi there,
We’re very sorry to hear about the terrible service you experienced with our shipping partner. That’s definitely not the type of experience we want you to have with us.
We truly value your feedback and will be passing this on to our team to help improve our delivery process. Please be assured that whatever happens, if you don’t receive your order, we’re here to make things right.
We encourage you to reach out to us directly at support@thexstance.com so we can investigate your delivery and resolve this for you as quickly as possible.
Thank you for bringing this to our attention, and we hope to make your next experience much smoother.
– The XSTANCE Team
Great insoles
The insoles made my feet, knees and back feel better.
I love that the company doesn't charge shipping and gives a 90 day 100% money back guarantee!
November 27, 2025
Unprompted review
My feet feel a lot better and I would…
My feet feel a lot better and I would recommend xstance to friends and family I’m willing to buy more for my shoes.
November 12, 2025
Unprompted review
Great Custome service
Customer service was excellent they listen and resolved the problem.
November 8, 2025
Unprompted review
I ordered the Xstance insoles due to my…
I ordered the Xstance insoles due to my PF (Plantar Fasciitis). Upon using them a few times they were not the right item for my foot. I contacted the company and Rep. Stephanie helped me with the return process. The insoles seemed of good quality, but did not help my situation unfortunately.
September 19, 2025
Unprompted review
Nice quality arch supports
The arch supports seems to be helping my foot issues. I like that you can cut them to match each shoe by matching the old insoles to the new XSTANCE Insoles and then cutting them for a perfect fit.
November 20, 2025
Unprompted review
After two weeks of somewhat…
After two weeks of somewhat uncomfortable adjustments, the results are superb
November 23, 2025
Unprompted review
I have plantar fasciitis and have…
I have plantar fasciitis and have custom orthotics. They actually made my foot feel worse as they were hard. These orthotics offer support and cushion so walking is much easier.
November 22, 2025
Unprompted review
The ease of ordering and the product…
The ease of ordering and the product works. I work in a restaurant as a hostess and my feet don't cry when I get done after my shift.
November 5, 2025
Unprompted review
Well I put the Xstance in my sneakers…
Well I put the Xstance in my sneakers and they have been working good on my hips, I don’t have that much pain anymore as I did.
November 17, 2025
Unprompted review
Misleading pricing and poor customer…
Misleading pricing and poor customer service. Made a purchase for $34.95 which included free heel guide valued at $19.95 which included shipping and handling. Cost paid was $41.28 and very hard to finish payment without pressure watch other videos in hopes of you making add'l purchase. Was tax calculated based on the addition of the $19.95 free download and why wd $6.30 in tax be added to a $34.95 chge? Called and left msg, but no return. Bad business practices. Will not be ordering ever again.
November 2, 2025
Unprompted review
Reply from XSTANCE
Hi Gladys,
We’re truly sorry to hear about your experience! This is absolutely not the kind of interaction we want you to have with us. Thank you for taking the time to share this, and we appreciate the opportunity to clarify.
The XSTANCE Heel Guide is indeed free, and while its value shows during checkout, a discount of the same amount is automatically applied, fully offsetting it. Plus, the shipping and handling is also completely free. In regards to the tax, it is not calculated from the $19.95 value. It’s determined by your state’s tax rules, which is something we unfortunately can’t control on our end.
We also understand that the video and promotional offers may have felt overwhelming. We run different promotions from time to time with the intention of giving customers more options, but we understand how it can sometimes come across as too much. Your feedback is incredibly helpful, and we’ll be sharing it with our team.
Lastly, our team works 24/7 as we always want to make sure we’re here for our customers. Our response time is typically within 24 hours, and we reply in the order messages are received. In some cases, emails may land in spam or junk folders, so it’s worth checking there as well.
We’re very sorry for the frustration this caused. If there’s anything you’d like us to look into or resolve for you personally, we’d love to help! Please feel free to reach out, and we’ll make sure you’re taken care of.
Warm regards,
The XSTANCE Team
Best product that works!
I have had a life of misery since my accident in 2006 and for the first time i'm able to walk and not be afraid of pain and actually have no back pain as well.....I just love these inserts and have ordered three more pair for my future shoes ....just this morning i looked at my shoes and they are actually straight not slipped to the side any more meaning i am walking the way i should even my doctor was amazed...thank you so much for making a product that is not very expensive and corrects what is wrong with my feet , hip, and back! I felt it within two hours of using them....
October 4, 2025
Unprompted review
First I found out that I had misspelled…
First I found out that I had misspelled my own email address, which is why I hadn’t received an email that my order was placed. After giving my correct email address and a nice response that my order had been processed! I finally got my insoles yesterday and the work great! Thank you for the help!
November 6, 2025
Unprompted review
First of all, I belong to AARP. Love reading the articals n one of them is "be a shoe snub." As we age our so called great body starts literally "getting old!" Bought expensive arch supports!
Have a great experience with Xstance che supports! I always have bought great shoes and ache supports! These work / do a good job/ can wearthenall day/ no trying to get use to them! A+
November 1, 2025
Unprompted review
I am the most skeptical person when it…
I am the most skeptical person when it comes to these ads,but with a money back guarantee, how could I lose. My feet were killing me,I am a bigger guy, so any relief would be well worth it. Xtance saved me, to my surprise, they completely have helped me walk pain free! I even gave an extra pair to a stranger, that was hobbling and to her about my experience. I would recommend to anyone to give it a try, you will be pleased and relived by these insoles. Also, I tried all others in the past, and these were the first to ever work. Thank you!
August 15, 2025
Unprompted review
These are amazing !!!
These are amazing !!!! Had pain in my legs and between my shoulder blades. Tried Xstance right before we went on a long cruise, walked over 19 miles during the cruise and did not have any pain!!! ordering two more pair today.
October 6, 2025
Unprompted review
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